Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Alex Durlock

Summary

Dynamic and detail-oriented professional with extensive experience in the military, excelling in patient interaction and training. Proven ability to enhance user experience and ensure compliance with industry standards. Skilled in problem-solving and staff management, effectively advocating for patient safety while maintaining meticulous documentation and fostering teamwork.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Respirator Fit Tester

Military
03.2024 - Current
  • Ensured compliance with industry standards by rigorously following established testing methodologies and best practices.
  • Maintained test environment stability by conducting regular maintenance and system upgrades, ensuring accurate testing results.
  • Trained other workers in inspection and testing procedures.
  • Investigated customer complaints to take necessary corrective actions.
  • Enhanced user experience by conducting usability testing and providing recommendations for improvements.

Flight and Operational Medical Technicians

Military
11.2023 - 03.2024
  • Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
  • Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
  • Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
  • Advocated for patient safety by reporting any discrepancies or concerns in test results to clinicians, ensuring immediate attention to potential health issues.
  • Maintained safe work environment free of unnecessary hazards to protect staff and testing results.

Emergency Medical Technician

Military
04.2023 - 11.2023
  • Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
  • Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
  • Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
  • Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.

Medical Technician

Military
07.2020 - 04.2023
  • Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
  • Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
  • Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
  • Adapted quickly to new laboratory information systems, improving report turnaround times and clinical decision-making.

Front End Supervisor

Food City
12.2018 - 12.2019
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
  • Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
  • Promoted a safe working environment by enforcing safety guidelines among team members consistently.
  • Increased employee retention by fostering a positive work environment and providing ongoing support to team members.

Day Stocker

Food City
12.2018 - 12.2019
  • Unloaded arriving product stock and moved to store display areas.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
  • Participated in regular training sessions to stay updated on company policies, new products, and best practices for efficient stocking techniques.
  • Demonstrated flexibility in work assignments by covering various sections of the store as needed.
  • Prevented stock shortages by promptly identifying low inventory items and reporting needs to management.
  • Ensured accurate inventory levels through diligent restocking and inventory management.
  • Collaborated with the team to complete daily stocking tasks efficiently and effectively.
  • Enhanced store efficiency by maintaining clean and organized shelves.
  • Improved overall shopping experience, maintaining well-organized aisles for easy navigation by customers.
  • Boosted customer satisfaction by promptly assisting with locating items and answering questions.
  • Promoted a safe working environment by adhering to company policies and procedures during all stocking tasks.
  • Maintained effective team member communication.

Cashier

Food City
12.2017 - 12.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Facilitated smoother checkout process, trained new employees on POS systems.

Grocery Bagger

Food City
08.2016 - 12.2017
  • Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
  • Reduced wait times for customers by quickly and accurately bagging groceries.
  • Collected carts from parking lot and designated return locations.
  • Retrieved items for customers and verified prices.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Ensured proper handling of fragile items to minimize breakages and complaints.
  • Contributed to store''s positive reputation by consistently demonstrating professionalism and dedication to customer service.
  • Improved customer satisfaction by providing efficient and friendly bagging services.
  • Increased efficiency by sorting items according to the customers'' preferences or needs before bagging them.
  • Collaborated with fellow employees to maintain a well-organized work environment for optimal productivity.

Education

High School Diploma -

Sullivan Central Highschool
Kingsport, TN
05-2018

Skills

  • Customer service
  • Problem-solving skills
  • Critical thinking
  • Staff management
  • Attention to detail
  • Training and mentoring
  • Performance monitoring
  • Patient interaction
  • Teamwork and collaboration
  • OSHA compliance
  • Time management
  • Reliability
  • Excellent communication

Accomplishments

  • Supervised team of 10 staff members.

Certification

  • EMT - Certified Emergency Medical Technician

Timeline

Respirator Fit Tester

Military
03.2024 - Current

Flight and Operational Medical Technicians

Military
11.2023 - 03.2024

Emergency Medical Technician

Military
04.2023 - 11.2023

Medical Technician

Military
07.2020 - 04.2023

Front End Supervisor

Food City
12.2018 - 12.2019

Day Stocker

Food City
12.2018 - 12.2019

Cashier

Food City
12.2017 - 12.2018

Grocery Bagger

Food City
08.2016 - 12.2017

High School Diploma -

Sullivan Central Highschool

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