Doreen Wallace
Philadelphia,US
Summary
Dedicated professional with a history at SEPTA, adept in transportation and customer service. Leveraged safety and compliance skills to enhance passenger satisfaction and operational efficiency. Proven track record in fostering positive relationships, with a focus on achieving high safety standards. Excelled in roles requiring proficiency in MS Office and commercial driving, consistently prioritizing safety and client needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Transit Bus Operator
SEPTA
1234 Market Street
06.2023 - Current
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
Driver
Easton Coach Co
Philadelphia, PA
03.2023 - Current
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
- Greeted them and gave them product information as customers with smile
- Do pre trip inspection before taking vehicle out
- Provided attentive and skilled assistance to all customer needs
- Assisted passengers in safely entering and exiting vehicles, as well as securely stowing luggage to reduce the risk of damage
- Maintained a high level of professionalism and discretion when working with high-value clients
- Met consistent safety goals by adjusting my driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving behaviors
- Obey all traffic laws and regulations.
Security Officer
Penn Medicine Rittenhouse
Philadelphia, PA
07.2019 - 10.2022
- Performed CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive
- Was in charge of the premises, which included the daily entry and exit of up to [Number] employees and visitors
- Ensured the safety of facility and property visitors by regularly circulating the premises and monitoring surveillance feeds
- Alerted law enforcement to suspicious activities and people
- Protected personal and company property from robbery, vandalism
- Patrol the hospital grounds, ensuring the safety of all visitors and employees
- Observing and reporting criminal activities
- Greeted guests professionally and courteously in order to create a welcoming environment while keeping safety in mind
- Monitored activity and traffic in assigned areas in order to enforce rules and regulations and to notify visitors of violations
- Was in charge of monitoring and authorizing the entry and exit of vehicles, cargo trucks, and visitors
- Followed security procedures and escorted non-compliant individuals out of the building calmly and quickly
- Was in charge of daily monitoring and patrolling of buildings, grounds, and construction site
- Secured [Number] doors in the office and the main building
- Was assigned to the position of visitation officer, where I would work at the visitor reception desk as the first point of contact for people entering the facility.
Certified Nursing Assistant
Maxim Healthcare
Bala Cynwyd, PA
04.2016 - 07.2020
- Built relationships with patients, caregivers, and healthcare professionals in order to help patients achieve their personal care plan goals
- Used mobility devices and equipment to transfer patients from chairs to beds, following all safety procedures to avoid injuries
- Checked patient vitals such as temperature, blood pressure, and blood sugar to stay on top of symptoms and keep [Job title]s informed of changes
- Worked with clients who had respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy, among other diagnoses
- Increased patient satisfaction by assisting people with personal tasks like dressing and walking
- Assisted patients with their daily needs, such as feeding and bathing.
Security guard
OMNI Nightclub
Philadelphia, PA
01.2016 - 11.2017
- Developed and nurtured strong customer relationships through interpersonal, active listening, and [understanding] skills
- Kept a clean driving record by following all traffic laws, remaining cautious and alert in unfamiliar areas, and maintaining vehicle control at all times
- Maintained a clean, neat appearance in order to maintain a professional company image throughout each shift
- Operated with caution and skill, safeguarding both the company's and customers' interests to avoid accidents or delivery delays
- Demonstrated safe driving by adhering to all regulations and safety procedures, resulting in zero accidents over the course of [Number] years
- Inspected the vehicle before and after trips, logging and reporting mechanical issues to avoid dangerous situations
- Kept the premises and personnel safe by patrolling the property and monitoring surveillance equipment.
Nursing Assistant
Public Partnerships
Philadelphia, PA
09.2013 - 06.2016
- Gathered dietary information, assisted with feeding, and monitored intake to help patients achieve nutritional goals and support wellness goals
- Used wheelchairs, stretchers, and moveable beds to transport patients to treatment units and operating rooms
- Kept the patient stable by checking vital signs and weight, testing urine, and keeping track of intake and output.
Education
Medical assistant -
Philadelphia school Technology
Media, PA01.2011
High School -
South Philadelphia high School
Philadelphia, PA01.2008
Certificate Nursing Assistant - Nursing Assistant
Center For Adults Training
56th Market 06.2004
Nursing Assistant -
Center for Adult Training
Philadelphia, PA01.1997
Skills
Transportation
- Safety and compliance
- Proficient in MS Office
- Trip planning
- Customer service
- Commercial driving
- Safety standards and protocols
Certification
- Data Entry Operator
- First Aid/CPR Certified
- Septa CCT Connect familiarization program
Timeline
Transit Bus Operator
SEPTA
06.2023 - Current
Driver
Easton Coach Co
03.2023 - Current
Security Officer
Penn Medicine Rittenhouse
07.2019 - 10.2022
Certified Nursing Assistant
Maxim Healthcare
04.2016 - 07.2020
Security guard
OMNI Nightclub
01.2016 - 11.2017
Nursing Assistant
Public Partnerships
09.2013 - 06.2016
Medical assistant -
Philadelphia school Technology
High School -
South Philadelphia high School
Certificate Nursing Assistant - Nursing Assistant
Center For Adults Training
Nursing Assistant -
Center for Adult Training