Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Dewkett

Pittsfield,MA

Summary

A reliable employee who is known for interacting with customers and guests. Considered a talented employee ready to tackle any responsibility with a pleasant demeanor and attitude while responding appropriately to questions and requests. Offering outstanding verbal communication, writing, and time management skills.

Overview

4
4
years of professional experience

Work History

Laundry Operator

Wheatleigh
06.2022 - Current
  • This position has allowed for flexibility and a step back from management responsibilities as I welcomed my son in December 2022
  • Enhanced customer satisfaction by providing timely and high-quality laundry services for clients.
  • Maintained a clean and safe working environment by adhering to health and safety standards in the laundry facility.
  • Increased productivity with consistent attention to detail while inspecting garments for stains, tears, or needed repairs.

Front Office Manager

Hotel On North
07.2021 - 03.2022
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
  • Managed daily room inventory to maximize occupancy rates and revenue generation.
  • Implemented staff training programs, improving employee performance and team cohesion.
  • Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.

Sales Coordinator

Hotel On North
04.2020 - 03.2022
  • Serve as hotel contact for all group and event blocks
  • Coordinate group room reservations and related functions with in-house departments, affiliates, and outside group contacts.
  • Work with various group contacts to negotiate price and terms of room reservations and meeting spaces
  • Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
  • Conducted market research to stay informed of industry trends, competitor activities, and emerging opportunities.

Education

High School Diploma -

Monument Mountain
Great Barrington, MA
06.2013

Skills

  • Interpersonal skills
  • Attention to detail
  • Multitasking capabilities
  • Telephone etiquette
  • Empathy and understanding
  • Leadership qualities
  • Oral and Writing Communication
  • Proficient in computer systems

Timeline

Laundry Operator

Wheatleigh
06.2022 - Current

Front Office Manager

Hotel On North
07.2021 - 03.2022

Sales Coordinator

Hotel On North
04.2020 - 03.2022

High School Diploma -

Monument Mountain

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Sierra Dewkett