Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Karpf

Charlotte,NC

Summary

Results-driven Senior Program/Product Manager with over two decades of leadership, delivering successful outcomes for strategic, high-risk projects. Adept at fostering strategic alliances, optimizing operations, and driving growth within cross-functional teams. Demonstrates exceptional skills in high-level planning, evaluation, and innovation, particularly within complex matrix organizations across SaaS, B2B, Fintech, Media, Consulting, and Start-Ups.

Overview

14
14
years of professional experience

Work History

Sr. IT Program/Portfolio Manager

TMT Insights Remote
12.2022 - 12.2023
  • Proficiently managed and executed large, complex software projects utilizing cloud-deployed software solutions
  • Leveraged data analytics to formulate and execute an Organizational Strategic Plan encompassing Standard Operating Procedures (SOPs), Estimation Processes, Resource Management Tools, and Analytics for Product and Development teams, enhancing IT Media Supply Chain processes
  • Innovated cross-team collaboration for product planning, prioritization, development, and ongoing enhancements, ensuring a commitment to operational excellence
  • Assumed multiple roles, serving as a Scrum Master, Jira Administrator, Resource Manager, Product Manager, and Relationship Manager, resulting in a remarkable 60% increase in on-time delivery within the first two months of employment
  • Initiated and managed a Third-Party Vendor Management support system, subsequently overseeing the monitoring and resolution of support tickets
  • Prioritized implementing new features, resolution of bugs, and meticulous management of timeline expectations
  • Developed and maintained long-term roadmaps and release schedules for eight client Portfolios, each with budgets ranging from $10 million to $30 million.

Stripe Team Practice Manager/Practice Director

Myers Holum Inc. Remote
10.2021 - 12.2022
  • Employed entrepreneurial drive and business acumen to establish the PMO organization as a project delivery and organizational change center of excellence
  • Developed the firm's Stripe practice including solution approaches, hiring and growth of staff, and external partnerships
  • Led delivery management for all projects with Stripe components: Stripe implementation, Stripe integration to NetSuite, Stripe product re-architecting, and optimization
  • Created, implemented, and managed new program management processes that allowed for scalability and streamlining operations, enabling more efficient program deliveries
  • Devised program metrics and maintained ongoing progress monitoring and reporting to all stakeholders, including project team members and the Strategic Management Office
  • Provided thought leadership, strategic insight, and clear communication to team and company on various partnership initiatives
  • Pioneered strategic partnerships that yielded substantial results, including tripling revenue by $6 million and boosting resource utilization by 80% within four months
  • Assumed a pivotal role as the primary customer contact, fostering relationships with senior management and partner management from Sales through post-launch phases.

Sr. Agile Project Manager/ Test Lead

Levvel Remote
06.2021 - 10.2021
  • Drove overarching roadmap prioritization, cycle planning, and reporting across the product organization, working closely with the director to align engineering objectives and deliverables
  • Leveraged technical background and experience to guide team members in understanding technical issues and how they impact high-level business objectives
  • Created concise high-quality reports and visual presentations
  • Led Agile (Scrum and Kanban) teams, managed Jira backlogs, wrote user stories and acceptance criteria, conducted daily stand-ups, and functioned as lead client liaison
  • Directed communication efforts with customers through implementation and post-production launch.

Application Portfolio Manager/ Third Party Vendor Lead

Wells Fargo
10.2019 - 06.2021
  • Guided teams in translating business strategy and goals into specific, measurable program plans and objectives; helped teams anticipate needs, mitigate risks, and deliver on time and in scope
  • Developed and implemented automated reporting where feasible to simplify routines, leveraging MS Excel and Tableau
  • Applied Strong analytical and problem-solving skills with an outstanding ability to simplify sophisticated concepts and to bring clarity in the face of ambiguity
  • Cultivated excellent relationships with cross-functional teams, business partners, stakeholders, and executive leadership
  • Used Data Analytics to develop a business case to minimize vendors by bulking contracts, allowing greater efficiency and lower costs by $20M
  • Defined and owned scalable, repeatable change management playbooks, tools, templates, and techniques.

Sr IT Program/ Change Manager (Contractor)

Bank of America
07.2019 - 10.2019
  • Facilitated decision-making, strategic alignment, and go-to-market planning with cross-functional leadership
  • Used Scrum/ Agile methodologies to execute software development lifecycle and product development
  • Applied detail-oriented communication skills to communicate critical business and technical information to executive leadership concisely
  • Facilitated decision-making, strategic alignment, and go-to-market planning with cross-functional leadership
  • Constructed project timelines, deliverables, and documentation while guiding teams through programs, facilitating data handoffs, which ensured cross-functional communications, and proactively mitigated potential shortfalls in program targets and timing.

Sr IT Project Manager (Contractor)

Duke Energy
02.2018 - 07.2019
  • Worked closely with executives, product leaders, and departmental SMEs to understand business objectives and partner to help shape and form the strategy of initiatives and projects on the Operational Excellence team
  • Worked with Legal on NDAs, Contracts, and SOWs
  • Applied a structured change management methodology which ensured the global adoption of new processes, experiences, and tools
  • Change Management lead for the Environmental Health and Safety Organization.

COO, Director of Strategy and Operations

First Row Films
07.2010 - 12.2017
  • Drove strategic business capabilities and workforce and financial roadmaps
  • Provided day-to-day leadership, guidance, support, mentoring, training, and development tracking of assigned managers and project team members
  • Led sales efforts for new clients and cross-sell-upsell efforts
  • Spearheaded the development of go-to-market strategies and service offerings across all practice areas
  • Was nominated for 6 Emmys in the role.

Education

Bachelor of Science -

University of Delaware

Skills

  • Data Analytics / Demonstration
  • SDLC/Agile/Waterfall
  • Test Planning & Coordination
  • Project Planning and Execution
  • RFP / SOW Planning & Negotiation
  • Risk Management and Mitigation
  • GTM Strategy & Execution
  • Budgeting / Forecasting
  • Cross-Functional Team Leadership
  • Microsoft/Smartsheet/GSuite
  • Capacity / Utilization Planning
  • Jira / Confluence Administration
  • Business Relationship Management
  • Decision-Making
  • Strategy Development
  • Relationship Building
  • Change Management
  • Team Building Leadership

Timeline

Sr. IT Program/Portfolio Manager

TMT Insights Remote
12.2022 - 12.2023

Stripe Team Practice Manager/Practice Director

Myers Holum Inc. Remote
10.2021 - 12.2022

Sr. Agile Project Manager/ Test Lead

Levvel Remote
06.2021 - 10.2021

Application Portfolio Manager/ Third Party Vendor Lead

Wells Fargo
10.2019 - 06.2021

Sr IT Program/ Change Manager (Contractor)

Bank of America
07.2019 - 10.2019

Sr IT Project Manager (Contractor)

Duke Energy
02.2018 - 07.2019

COO, Director of Strategy and Operations

First Row Films
07.2010 - 12.2017

Bachelor of Science -

University of Delaware

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