Resourceful and personable professional with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
Overview
9
9
years of professional experience
Work History
Service Coordinator
NorthWest Handling Systems
06.2023 - 01.2024
Enhanced customer satisfaction by efficiently addressing and resolving service issues.
Streamlined service coordination processes for improved team productivity and response times.
Managed a high volume of client requests, ensuring timely and effective service delivery.
Collaborated with cross-functional teams to optimize service operations and improve client experiences.
Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
Managed the implementation of new billing software, contributing to more accurate financial reporting and data management.
Updated documentation, reports and spreadsheets with financial information.
Administrative Assistant
Northwest Handling Systems
08.2022 - 06.2023
Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Office Assistant
Design Craft Door
06.2022 - 07.2022
Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Increased customer satisfaction by providing professional and courteous front desk support.
Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Campaign Assistant
Emperial
04.2022 - 06.2022
Promoting high quality products to customers while also gaining marketing and management techniques
Memorizing the product knowledge for each item and being able to pull that knowledge whenever necessary.
Sales Associate
BevMo! Beverages & More
09.2021 - 04.2022
Worked in sales, selling Spirits, wine, beer and grocery items
Received and filed online orders
Communicated with customers over the phone
Cleaned Workstation daily.
Swim Instructor
Flying Fish Swim School
04.2021 - 09.2021
Taught young children the fundamentals of swimming for multiple swimming levels.
Water Polo SID
SAN JOSE STATE UNIVERSITY
01.2018 - 03.2020
Write the post game wrap ups, describing the matches of the day
In charge of running the table where all the game information was correctly imputed.
Water Polo Coach
Brea Olinda Aquatics
01.2015 - 01.2017
Helped develop each child's physical and psychological fitness
Met the different needs and learning differences of each swimmer to help them succeed.