Shannon Laird
Central Point,OR
Summary
Enthusiastic Administrative Professional offering excellent communication skills, eager to contribute to team success through hard work, attention to detail and quality organizational skills. Motivated to learn, grow and excel in any area. Outstanding deliverance of customer service and public interaction. Excels in calendar management, scheduling and data-entry. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Administrative Personal Assistant
Kenyon & Associates
Medford, OR
03.2017 - 03.2020
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Sourced and ordered office equipment and supplies.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Transported clients to and from airport, activities and appointments.
- Displayed absolute discretion at handling confidential information.
- Organized and attended meetings and compiled related documents and reports.
- Assisted management with administrative aspects of hiring and onboarding new hires and temporary staff.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Monitored 15-employee team while handling day-to-day accounting processes and financial accuracy.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed filing system, entered data and completed other clerical tasks.
Patient Account Representative Team Lead
Valley Immediate Care
Medford, Oregon
02.2011 - 07.2016
- Prepared reports detailing billing actions, flags and other key information.
- Utilized computer programs to create invoices, letters and other documents.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Responded to patient, family and external payer inquiries.
- Posted payments and processed refunds.
- Electronically submitted bills according to compliance guidelines.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
Billing Specialist
Dermatology & Laser Associates Of Medford
Medford, Oregon
08.2005 - 11.2010
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Processed billing calls and answered questions from patients and third-party carriers.
- Processed online and paper appeal submissions and refund requests.
- Corrected, completed and processed claims for multiple payer codes.
- Responded to customer concerns and questions on daily basis.
- Generated financial statements and reports detailing accounts receivable status
Education
Certification - Certified Professional Coder, CPC
AAPC
Online Course09.2014
High School Diploma -
North Medford High School
Medford, OR06.1995
Skills
- Multitasking and Task Prioritization
- Appointment Coordination
- Confidentiality and Data Protection
- Strong Organizational Skills
- Professional and Courteous
- Attention to Detail
- Clear Communication
- Efficient under pressure
- Conflict Resolution
- Problem Solving
- Customer Service
Timeline
Administrative Personal Assistant
Kenyon & Associates
03.2017 - 03.2020
Patient Account Representative Team Lead
Valley Immediate Care
02.2011 - 07.2016
Billing Specialist
Dermatology & Laser Associates Of Medford
08.2005 - 11.2010
Certification - Certified Professional Coder, CPC
AAPC
High School Diploma -
North Medford High School
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