Summary
Overview
Work History
Education
Skills
Certification
References
Interests
Personal Information
Languages
Timeline
Generic

Melissa Stanfield

Texarkana,AR

Summary

Top-performing Receiving Manager with 7+ years of Experience in directing retail operations, motivating sales associates to surpass sales quotas, and identifying business growth opportunities. Retail leader with successful track record in exceeding sales forecasts, generating repeat and referral business, and improving customer satisfaction. Adequate inventory control. Manifest Operations. Talented Receiving Manager offering 9+ years of expertise in employee training, workload coordination and inventory control. Personable and driven with motivational management style and forward-thinking approach to challenges. Experience and take on a growth-oriented position. Management uses problem-solving and organizational skills to coordinate shipping and receiving duties. Accustomed to successfully examining shipments and facilitating vendor resolutions with little oversight. Excellent document management and deadline monitoring skills. Hardworking stock professional with a good understanding of safety practices and in-depth understanding of retail sales floor operations. Always on top of merchandise movements and capable of conducting inventory counts, inputting changes and resolving variances. Current supervisor certification. Experienced in managing employee schedules and workloads and jumping in to handle tasks personally. Focused on maintaining high-quality and well-organized warehouse operations. Adept at operating equipment, verifying deliveries and processing returns. Seasoned manager familiar with corporate shipping and receiving needs. Successful record working with carriers and other vendors to plan efficient strategies and control costs. Well-versed in shipment inspection, inventory management and document processing. Hardworking CSR with 9 year background making valuable contributions in corporate settings. Detail-oriented professional delivering effective records maintenance and shipping coordination. Proactive Unloader with passion for workplace safety and solid background of superior performance in related roles. Demonstrating 9 years of efficiency and safety, known for contributing to team objectives through hard work and collaboration. Skilled in planning practical routes and selecting advantageous shipping methods. Excellent coordination and communication skills used to develop positive professional relationships with carriers. Detail-oriented office manager with 9 years of management experience and excellent coordination skills. Highly organized and skilled in data entry and technical writing. Bringing aptitude for driving productivity and comprehensive understanding of professional shipment lifecycle. Systematic office worker seeking to leverage type 2 experience in professional position with Circle K Farm. Multitask effectively on complex tasks to meet productivity goals. Versed in operation of standard warehouse equipment. Tractor Supply Company with talent for CSR and sales goals. Strong knowledge of sales and outstanding customer service. Communicative and team-oriented with proficiency in microsoft,excel, P3graphing. Proven history of fostering team lead sales to meet team, individual and management objectives. Results-focused financial sales professional with strength in CSR, sales and marketing. Proactive leader with strengths in communication and collaboration. Proficient in leveraging sales and financial knowledge to promote outstanding sales. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Overnight Shift Supervisor

CVS Pharmacy Health
Texarkana, AR
11.2020 - Current
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained compliance with company policies, objectives and communication goals.
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
  • Worked with management team to implement proper division of responsibilities.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

Receiving Manager

Tractor Supply Co
Texarkana, Texas
10.2011 - Current
  • Maximize productivity while directing daily retail operations, managing sales associates, and ensuring outstanding customer service at luxury store generating +$8M in annual revenue Train, empower, and evaluate +25 employees to provide memorable shopping experience, generating positive reviews and referrals Launch incentive program, sales campaigns, and promotions, leading to +25% increase in average monthly sales Generate +$100K additional revenue by studying market trends, identifying top-selling items, and analyzing sales figures Won excellent customer service award twice in recognition of delivering stellar customer experience with a smile Maintain excellent quality inventory control of merchandise shrinkage and sales Circle K Farms Ogden Arkansas 71853.
  • Liaised with vendor representatives to rectify damages and shortages.
  • Received and staged incoming inventory for movement to storage or sales floor.
  • Opened and checked deliveries to verify contents and resolve issues with vendors promptly.
  • Organized storage areas to maximize movement efficiency and minimize labor.
  • Supervised warehouse team, including schedule management, training and task delegation.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Kept stockroom free of hazards, working efficiently and properly organized.
  • Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Input weights, charges, discrepancies and other data in corporate software.
  • Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Determined most effective method of shipment for warehouse and office packages based on budgetary and time requirements.
  • Reported delays, accidents or other traffic and transportation situations.
  • Utilized microsoft/manifest to organize and maintain shipment records, including discrepancies, shortages and microsoft data.
  • Maintained productivity goals by organizing and transferring incoming shipments using graphs and telecommunications equipment.
  • Determined best shipping method for materials, considering shipping procedures, routes and rates.
  • Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Consulted price lists to calculate costs, such as shipping, storage and demurrage charges.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Prepared shipments for postage through careful packing, sealing and labeling of materials.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.

Facility Manager

Circle K Farm
Ogden, AR
01.2010 - 04.2018
  • Maintained facility environment, product display, and employee performance in alignment with company standards Provided coaching, guidance, and motivation to encourage team work makes the dream work Resolved employee conflicts, customer complaints, and stocking issues, fostering positive environment for both staff and shoppers Trained equines in certain directions and performance events to satisfy customers needs Labor worker: fixed fencing, fed livestock, stocked inventory, ordered feed & supplies, maintain money flow & encouraged knew changes to keep satisfied customers returning to shop.
  • Held oversight of equipment maintenance, repairs and installations scheduling and work performed.
  • Inspected equipment, facility grounds, external building structure, and systems on monthly basis.
  • Assessed all aspects of facility operations and employee activities to enforce and ensure adherence to workplace safety regulations.
  • Managed and directed facility staff of 36, including management and job labor assignment delegation and timely completion.
  • Monitored and recorded metrics related to finances and operations to conduct monthly deadline analysis of associated costs and performance.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Onboarded team of 36 administrative staff members, delivering consistent coaching in job tasks.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Organized and maintained documents, files and records.
  • Recruited and hired talented team members, boosting department skills and expertise in areas of records and file management and manifests.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Mitigated regulatory risks by guaranteeing program requirements adhered to business compliance standards.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Planned and executed successful corporate meetings, lunches and special events for groups of up to 150.
  • Pitched in to help with office tasks, including business meetings during busy periods and staff absences.
  • Trained 21 employees on best practices and protocol while managing teams to maintain optimal productivity.

Education

Certificate in Medical Billing & Coding - Medical Billing

Pennfoster
Scottsdale, AZ
10.2021

High School Diploma -

Penn Foster College
04.2019

Associate of Science - Pre Algebra1,2,3 & Trig3 Major in Business/mngmnt

Ashdown High School
Ashdown, AR
2012

Skills

  • Professional Skills
  • Inventory Tracking Expert
  • Budget Administration Expert
  • Branding and Merchandising Advanced
  • Customer Service Expert
  • Hiring and Training Advanced
  • Vendor Management Advanced
  • Retail Management Software Advanced
  • Microsoft Office XP Advanced
  • Sales Expert
  • Cash handling Expert
  • Scheduling Advanced
  • Management Advanced
  • Training Advanced
  • Branding
  • Budget
  • Cash handling
  • Coaching
  • Excellent customer service
  • Customer Service
  • Directing
  • English
  • Hiring
  • Inventory control
  • Inventory
  • Managing
  • Market
  • Merchandising
  • Money
  • Microsoft Office XP
  • Quality
  • Retail
  • Retail Management
  • Sales
  • Selling
  • Scheduling
  • Team work
  • Vendor Management
  • Vendor returns processing
  • Stockroom organization
  • Equipment operations
  • Stockroom organizing
  • Processing vendor returns
  • Maintaining safety
  • Sales floor operations understanding
  • Technical writing
  • Data evaluation
  • Shipping coordination
  • Quality assurance
  • Carrier relations
  • Route planning
  • Package preparation
  • Communications
  • Business operations
  • Relationship development
  • Operational improvement
  • Administrative support
  • Insurance billing
  • Invoice generation
  • MS Office
  • Team management
  • Process improvement
  • Inventory management
  • Supervision
  • Team building
  • Security systems
  • First Aid/CPR
  • Customer service
  • Project organization
  • Problem resolution
  • Organization
  • Planning and coordination
  • Staff Management
  • Priority management
  • Risk analysis and management

Certification

Inventory Tracking Expert Budget Administration Expert Branding and Merchandising Advanced Customer Service Expert Hiring and Training Advanced Vendor Management Advanced Retail Management Software Advanced Microsoft Office XP Advanced Sales Expert Cash handling Expert Scheduling Advanced Management Advanced Training Advanced

References

Joe Nelson Business (903) 293-4904

Devon Henderson Business (512) 619-9424

Charanda Nash-Nard corporate manager (870) 559-0102

Michael Kenner Circle K Farm (870) 648-2647

Interests

Hobbies & Interests , Creative Marketing Persuasion Techniques Business Metrics Labor worker Computer savy Powerpoint Hardworker Diligent Dependanle/Reliable Honest/ Trustworthy Outgoing personality Enjoys a challenging task Encourages Team Work

Personal Information

Hello, first off I would like to thank you for taking the time to view my resume and considering me for this job opportunity. I am a proud mother of three beautiful children who I cherish and love dearly. I am a true believer in God and thank him daily for my blessings, misfortunes, and obstacles he puts me through to make me a stronger individual in this beautiful world. My hobbies when I am not working consist of enjoying my family, horseback riding & training, basketball, running, and a simple day at the park with my children! I love to read books because I am an open book, if you would like to know anything more feel free to ask. Thank you and have a blessed day!

Languages

English Native

Timeline

Overnight Shift Supervisor

CVS Pharmacy Health
11.2020 - Current

Receiving Manager

Tractor Supply Co
10.2011 - Current

Facility Manager

Circle K Farm
01.2010 - 04.2018

Certificate in Medical Billing & Coding - Medical Billing

Pennfoster

High School Diploma -

Penn Foster College

Associate of Science - Pre Algebra1,2,3 & Trig3 Major in Business/mngmnt

Ashdown High School
Melissa Stanfield