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Hi, I’m
Hannah Hicks
Office Support Specialist
Vancouver,WA
Summary
Experienced professional with a strong background in office administration, specializing in receptionist and secretary roles, as well as engineering environments. Efficiently handles administrative tasks, coordinates schedules, and ensures seamless operations. Recognized for reliability and adaptability, consistently providing dependable support in fast-paced and dynamic settings. Possesses excellent communication, problem-solving, and organizational skills to contribute effectively to team success.
Overview
2025
years of professional experience
Work History
Wellons, Inc
Office Support Specialist
11.2024 - Current
Job overview
- Reduced errors in documentation by diligently proofreading and editing various reports, letters, and memos.
- Maintained accurate records of office supplies inventory levels, reordering necessary items in a timely manner to avoid stockouts or delays.
- Assisted with onboarding new employees by preparing orientation materials, scheduling training sessions, and providing ongoing support as needed.
- Handled confidential information discreetly while adhering to privacy regulations and company policies regarding data protection.
- Handled incoming and outgoing mail.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Wellons, Inc
Engineering Administrator
Job overview
- Improved departmental workflow with the implementation of time-saving organizational strategies and tools.
- Supported engineers through complex problem-solving tasks by providing them with essential research assistance and relevant data analysis.
- Increased engineering project efficiency by streamlining administrative processes and implementing new software tools.
- Collaborated with senior management on strategic planning initiatives that led to improved operational effectiveness across the company''s engineering division.
- Reduced errors in documentation for engineering projects, ensuring accurate and timely completion of essential paperwork.
Wellons, INC
Receptionist
04.2019 - Current
Job overview
- Answer, screen, and forward all incoming calls
- Calculated total time worked by over 50 employees, posted time worked to master timesheet and routed timesheet to payroll department
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Operates a variety of office equipment including computer, copier, scanner, and postage meter
- Update calendars and schedule meetings
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Footwear Specialties International
Secretary
05.2018 - 04.2019
Job overview
- Answer all incoming calls, efficiently answering customer questions as well as direct calls
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Entered data into system and updated customer contacts with information to keep records current.
The Human Bean
Barista
06.2017 - 04.2018
Job overview
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Kitchen Table Cafe
Head Hostess/Busser
02.2016 - 07.2017
Job overview
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
Education
Heritage High SchoolVancouver
High School Diploma
05.2001
Skills
Professionalism
Planning and coordination
Adaptability and flexibility
Excellent communication
Organizational skills
Training and mentoring
Attention to detail
Records management
Self motivation
E-mail and telephone communication
Documentation management
Maintaining employee records
Experienced with Excel and Word
Office administration
Minute taking
Task prioritization & Time Management
Spreadsheet management
Phone etiquette
Fast learner
Interests
Pilates
Timeline
Office Support Specialist
Wellons, Inc
11.2024 - Current
Receptionist
Wellons, INC
04.2019 - Current
Secretary
Footwear Specialties International
05.2018 - 04.2019
Barista
The Human Bean
06.2017 - 04.2018
Head Hostess/Busser
Kitchen Table Cafe
02.2016 - 07.2017
Heritage High School
High School Diploma
05.2001
Engineering Administrator
Wellons, Inc