Melissa McGrath
KS
Summary
Proven track record in enhancing office efficiencies at the Attorney General's Office, adept in communication and problem-solving. Excelled in customer service, achieving a high volume of case processing with over 70% daily computer utilization. Demonstrated expertise in scheduling and time management, significantly improving operational flow.
Overview
13
13
years of professional experience
Work History
Administrative Specialist (Secretary III) Public P
Attorney General's Office
09.2024 - 12.2024
- Answer Mutil-line telephones promplty and courteously.
- Assess information needs of callers/visitors and direct them to appropriate resources internal to or external of the OAG.
- Take accurate messages and relay information to the appropriate OAG staff member, division, or external entity. Extremely high-volume phone contact is inherent in the performance of the work.
- Assist in receiving and sorting incoming postal, express and building mail delivery to the agency.
- Process daily incoming and outgoing correspondence for the division through mail, email and fax. Open and scan incoming consumer complaint le correspondence in the manner outlined by division procedures.
- Input data to open, close or update a consumer complaint case le in the electronic document management system.
- Route consumer complaint le correspondence to the appropriate staff using the electronic document management system.
- Assist with various administration functions including accurate data entry, mass mailings, ling, proofreading, office supply maintenance, publication requests or other administrative assignments as needed.
- Assist assistant attorneys general in providing accurate information to requestors as directed under the Kansas Open Records Act by photocopying or printing material(s) from the electronic document management system and mailing requested material(s) to the requesting party.
Underwriter Assistant
Blue Cross Blue Shield Of Kansas
12.2023 - 08.2024
- Determine requested benefit structure and set parameters utilizing underwriting rating system.
- Manipulate spreadsheets and/or enter confidential demographic information including birthdates, salaries, gender, occupations, and industry codes into the rating system.
- Evaluate the requested benefits to assure the group complies with Kansas Insurance Department statutes along with Advance's underwriting requirements.
- Work with BCBSKS Sales personnel for missing information needed to complete rating process.
- Prepare all proposal documents to provide to Underwriter for review and disbursement to Sales.
- Completion of group renewals to include entering of all applicable information through utilization of data generated from various AICK systems. Prepare all renewal documents for Underwriter to review and disburse to Sales. File and image all renewal documents.
- Responsible for ensuring compliance of AICK and corporate record retention policies.
- Provided assistance to AICK Operations through phone support and other administrative activities as needed.
- Meet daily, weekly, and monthly time constraints with a heavy workload with a high volume of email, electronic messaging, and phones.
- Support of AICK Underwriting IT systems through identification of issues and testing as needed.
- Direct contact with re-insurers on complex rating scenarios.
Completed responsibilities on a personal computer at least 70% of the day. Actively participate on the Underwriting Team.
Human Resources Bene ts and Payroll Specialist
Kansas Neurological Institute
09.2022 - 12.2023
- Assist employees with problem solving and guiding them with information with payroll and Benets.
- Explain and educate Health and KPERS Benets to employees and along with yearly health enrollment.
- Payroll, verifying over 450 employees timesheets and along with Residents pay. Communicating with supervisor to get their timesheet in on a timely matter.
- Corrections on timesheets and adjustments for paychecks.
- Answer phone calls.
- Receive and Distribute faxes.
- Prepared FMLA, Parental leave approvals or denied letters.
- Enter New and Terminated employees in Sharp system, KPERS and MAPS.
- Created new hire and termination documents for payroll.
- Maintained strict confidentiality of all payroll information and records.
- Resolved payroll discrepancies quickly and successfully.
- Completed payroll accurately and timely to meet employee expectations.
- Tracked employee vacation, sick and personal time.
Physical / Occupational Scheduler
Research Medical Center
09.2011 - 02.2016
- Received patients scripts and doctors notes for patients.
- Verify Health Insurance.
- Collect Co-payments from patients.
- Call Patients for reminder of appointments as well as scheduling future appointments.
- Worked Closely with doctors offices and Physical Therapist to complete the task.
- Ordered Medical Supplies for Occupational and Physical therapist.
- Navigate and directed patients to the correct destination.
- Cover and maintain the front desk when needed.
- Enter patients data in Nurses Meditech to organizational policies.
- Enter insurance data.
- Assist the main hospital when need assistance.
- Handle and maintain strict discipline with HIPPA.
Education
High School Diploma -
Manhattan High
Manhattan, KS05-1999
Skills
- Communication
- Customer Service
- Problem Solving
- Time Management
- Team Player Organization Skills
- Scheduling
- Recruiting
- Order processing
- Verbal communication
Timeline
Administrative Specialist (Secretary III) Public P
Attorney General's Office
09.2024 - 12.2024
Underwriter Assistant
Blue Cross Blue Shield Of Kansas
12.2023 - 08.2024
Human Resources Bene ts and Payroll Specialist
Kansas Neurological Institute
09.2022 - 12.2023
Physical / Occupational Scheduler
Research Medical Center
09.2011 - 02.2016
High School Diploma -
Manhattan High
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