Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Kelsi Caudill

Kelsi Caudill

Sacramento,CA

Summary

Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent and organizational decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate with strong organizational skills eager and ready to help team achieve company goals.

Overview

16
16
years of professional experience
1
1
Certificate

Work History

Customer Experience and Food Quality Director

Chick-fil-A
07.2023 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Collaborated with team members to improve overall customer experience and satisfaction.
  • Streamlined work order processes for faster response times and improved customer experience.
  • Enhanced customer experience by implementing innovative strategies and personalized interactions.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Investigated customer complaints and escalated issues to address critical requests.
  • Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
  • Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
  • Monitored customer feedback to identify areas of improvement in customer experience.
  • Enhanced customer satisfaction through ensuring consistent food quality and presentation.
  • Enhanced food quality by adhering to proper preparation techniques and maintaining a clean work area.
  • Used Customer experience metrics to create systems and processes to improve and have increased all of our scores by at least 3%.
  • Create all training content and collaborate with our Development director when someone is moving up within the company.
  • Boosted training session effectiveness with integration of multimedia tools.
  • Created training materials that improved the overall knowledge base of the support team and reduced training time for new hires.
  • Oversee all trainers in the restaurant. Holding them to a high standard for excellence and commitment to our Chick-fil-A Standards.

Operations Director

Chick-fil-A
07.2021 - 06.2023
  • Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
  • Reviewed financial and operational reports on regular basis to make effective decisions.
  • Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
  • Led, supervised and provided strategic direction for workforce of 98 employees.
  • Analyzed performance metrics and identified key areas for improvement, leading to optimized processes across the organization.
  • Collaborated with executives to develop and execute strategic business plans.
  • Established a culture of continuous improvement, empowering employees to identify areas for optimization and implement innovative solutions.
  • Cultivated a high-performance work environment by setting clear expectations and fostering open communication among employees.
  • Mentored staff members, providing guidance and support that led to enhanced professional development and increased job satisfaction.
  • Managed budgets with accuracy, consistently staying within allocated funds without sacrificing operational goals or objectives.
  • Conducted performance evaluations and provided constructive feedback to team members, promoting professional growth and development.
  • Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
  • Streamlined operations by implementing efficient processes and policies, resulting in improved productivity and reduced costs.
  • Rolled out lean manufacturing processes, which initiated quality control and decreased arrears.
  • Oversaw day-to-day production activities in accordance with business objectives.

Kitchen Director

Chick-fil-A
07.2019 - 07.2021
  • Reduced food waste by closely monitoring inventory levels and implementing proper storage techniques.
  • Collaborated with front-of-house management to optimize overall restaurant operations and provide exceptional guest experiences.
  • Maintained detailed records of maintenance schedules for kitchen equipment, scheduling repairs as needed to minimize downtime in operational capacity.
  • Increased revenue with successful catering events, leveraging excellent organizational skills and culinary expertise.
  • Managed budget effectively by reviewing financial statements regularly and making appropriate adjustments to control costs.
  • Ensured compliance with health department regulations through thorough inspections and staff training on sanitation practices.
  • Contributed to a positive company culture by actively participating in staff meetings and providing input on ways to improve overall performance and job satisfaction.
  • Demonstrated strong leadership qualities by supervising a diverse team of kitchen staff members, fostering a positive work environment for all employees.
  • Checked and tested foods to verify quality and temperature.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Hospitality Director

Chick-fil-A
05.2018 - 07.2019
  • Conducted regular inspections of facilities, identifying areas for improvement or maintenance needs to uphold brand standards.
  • Developed innovative strategies to promote product, attracting new clientele and boosting revenue growth.
  • Enhanced guest satisfaction by delivering exceptional customer service and addressing concerns promptly.
  • Managed daily operations of the front counter, ensuring timely completion of tasks and smooth functioning of the department.
  • Collaborated with other department managers to develop targeted strategies for improving overall operational performance.
  • Trained new employees on company policies, procedures, and hospitality best practices to ensure consistent guest experiences.
  • Facilitated effective communication channels between departments, fostering a collaborative atmosphere that promoted teamwork and efficiency.
  • Ensured compliance with all safety regulations and industry standards in order to maintain a secure environment for both guests and staff members alike.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.

Team Member

Chick-fil-A
02.2017 - 05.2018
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Basic Cash Managent

Team Leader

Chick-fil-A
05.2012 - 01.2017
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced cash flow by implementing efficient cash management processes and procedures.

Manager

Basking Robbins/Dunkin Donuts
06.2009 - 05.2012
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Reduced discrepancies in cash handling by conducting regular audits and providing staff training.

Education

High School Diploma -

Station Camp High School
Gallatin, TN
05.2011

Skills

  • Strategic Planning
  • Verbal and written communication
  • Operations Management
  • Project Management
  • Creativity and Innovation
  • Strategies and goals
  • Business Planning
  • Staff Development
  • Hiring and Retention
  • Problem-solving abilities
  • Active Listening
  • Money handling abilities

Certification

Through Chick-fil-A Corporate Office I went and did this certification for one week in order to become certified at the home office in Atalnta, GA.


  • Be a trainer for Grand Openings for new Chick-fil-A's across the country.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Experience and Food Quality Director

Chick-fil-A
07.2023 - Current

Operations Director

Chick-fil-A
07.2021 - 06.2023

Kitchen Director

Chick-fil-A
07.2019 - 07.2021

Hospitality Director

Chick-fil-A
05.2018 - 07.2019

Team Member

Chick-fil-A
02.2017 - 05.2018

Team Leader

Chick-fil-A
05.2012 - 01.2017

Manager

Basking Robbins/Dunkin Donuts
06.2009 - 05.2012

High School Diploma -

Station Camp High School

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Kelsi Caudill