REGINA EVANS
Clanton,Al
Summary
Highly accomplished management professional with experience in district-level operations. Proven track record of driving operational excellence and strategic initiatives while delivering superior customer service. Adept at using innovative approaches to develop solutions and improve organizational efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Member Service Team Manager
Sam’s
Trussville, AL
11.2023 - Current
- Led employee relations through effective communication, coaching, training, and development.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Delivered regular team meetings for aligned work towards common goals.
- Coordinated team collaboration to share ideas and build best practices.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Evaluated employee performance on monthly basis and coached and trained 150+ team members, increasing quality of work and employee motivation.
General Manager
Tractor Supply Company
Tuscaloosa, AL
05.2023 - 11.2023
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Mitigated business risks by working closely with staff members and assessing performance.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
District Manager
Dollar General
12.2020 - 12.2022
- Shared best-demonstrated practices with team and across company
- Executed performance management processes to set up employees for success
- Consulted with leadership on development of team's strategy
- Provided product feedback to leadership, recommending items to carry or discontinue
- Led 21-40 Stores, supervised 300 associates
- District Revenue $70 million, and increase of 123% to plan and 145% comp
- Was enrolled in emerging leaders program enroute to Regional Director.
General Manager
Top 5% of Company, Dollar General
09.2019 - 12.2020
- Prepared financial reports, clearly explaining operational effectiveness, trends and variances
- Implemented and maintained open-door communication system, reaching employees across department lines
- Executed sales and operational activities, producing results that met or exceeded business plan
- Built and maintained relationships with vendors and suppliers
- Led operationally challenged store from $1.1 million in annual sales to $4.8 million in annual sales.
Medical Assistant Instructor
Central Alabama Community College
02.2018 - 01.2020
- Compiled, administered and grade examinations and assigned this work to others
- Prepared course materials, such as syllabi, homework assignments and handouts
- Participated in campus and community events
- Advised students on academic and vocational curricula and on career issues.
LPN Unit Manager
Chandler Health and Rehab
01.2016 - 09.2019
- Administered prescribed medications according to treatment plan
- Collected samples, such as blood, urine and sputum from patients and performed routine laboratory tests on samples
- Observed patients, charted and reporting changes in patients' conditions, such as adverse reactions to medication and treatment and taking any necessary action
- Safeguarded against germ spread with stringent enforcement of infection-control procedures
- Monitored supply usage and proactively requisitioned replenishment to support seamless care continuum.
Interim District Manager
Fred's
09.2013 - 01.2016
- Executed performance management processes to set up employees for success
- Consulted with leadership on development of team's strategy
- Identified and assessed strengths and opportunities and developed plans to maximize employee potential
- Led one store from $2.5 million annual sales to $6.0 million annual sales with 20 direct reports
- Interim DM, Led team of 13 stores and 112 associates from $64 million in annual sales to $79 million in annual sales.
General Manager
Family Dollar
02.2011 - 01.2012
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained new employees on proper protocols and customer service standards.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Education
Diploma - Nursing
Herzing University
Skills
- Strategic Planning
- Business Planning
- Conflict Management
- Retail Effectiveness
- District Standards
- Action Plans
- Operations Management
- Budget Administration
- Team Development
- Asset Protection
- CERTIFICATIONS
- Alabama LPN License 2-059313 Retired
- Customer Focus
- Motivational Abilities
- Employee Scheduling
- Influencing skills
- Staff Development
- Performance Coaching
- Meeting facilitation
- Workforce Planning
- Performance Appraisal
- Operational Excellence
- Succession Planning
- Team Leadership
- Teamwork and Collaboration
- Problem Resolution
- Training and Development
Timeline
Member Service Team Manager
Sam’s
11.2023 - Current
General Manager
Tractor Supply Company
05.2023 - 11.2023
District Manager
Dollar General
12.2020 - 12.2022
General Manager
Top 5% of Company, Dollar General
09.2019 - 12.2020
Medical Assistant Instructor
Central Alabama Community College
02.2018 - 01.2020
LPN Unit Manager
Chandler Health and Rehab
01.2016 - 09.2019
Interim District Manager
Fred's
09.2013 - 01.2016
General Manager
Family Dollar
02.2011 - 01.2012
Diploma - Nursing
Herzing University