Reshonda Smith
Topeka,KS
Summary
Results-driven transportation planning and management specialist with 14+ years of experience in optimizing goal attainment in fast-paced and high-pressure environments. Skilled trainer experienced in leading workload prioritization and planning functions. Demonstrated leadership in transportation management and team development, with a strong ability to solve complex problems and adapt to changing situations. Led cost-saving initiatives at The Home Depot Rapid Deployment Center resulting in $55,000 in savings, improved customer service, and enhanced operational efficiency. Expert in data analysis and customer relations, implementing strategies that significantly boost performance and satisfaction.
Overview
17
17
years of professional experience
Work History
Transportation Supervisor
The Home Depot Rapid Deployment Center
05.2019 - Current
- Forecasted and scheduled manpower requirements based on daily workload and company goals
- Manage driver qualification files to stay in compliant with DOT and government regulations
- Conducted regular safety audits to ensure that employees followed administrative policies, procedures, and regulations
- Presented the executive team with carrier performance metrics and monthly cost reports
- Analyze and recommend an operation procedure that resulted in cost savings and higher profit margins—Saved $55,000 with the changes made
- Oversee the proper recording of all daily records, HOS, DVIR, POD’s, fuel receipts, performance, and on-time service
- Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
- Managed a team of drivers, providing training, guidance, development, and performance evaluations to maintain a high level of professionalism.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Conduct supervisor, drivers, and coordinator trainings for team development
- Developed strong relationships with clients through consistent communication and excellent customer service practices.
- Analyzed historical trends to proactively address potential challenges within the supply chain.
- Collaborated with other departments, aligning goals to improve overall company performance.
Transportation Coordinator
The Home Depot Rapid Deployment Center
12.2009 - 05.2019
- Coordinates backhaul solutions that would reduce empty miles while increasing driver hours of service and revenue
- Scheduled daily and weekly routes and planned and supervised shipments from production to 93 stores
- Determined the most efficient mode and route for delivering materials to customers and company facilities
- Double-checked that drivers had the correct BOLs, placards for trailers, and a current HAZMAT guide
- Manage Yard flow by conducting audits to make sure there was space, correct freight, no missing or added trailers, and safety of trailers
- Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
- Collaborated with cross-functional teams on supply chain initiatives, ensuring seamless integration of transportation coordination efforts.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed strong relationships with carriers, fostering partnerships that led to improved service levels and reduced costs.
Store Sales Manager
Lane Bryant
08.2007 - 02.2009
- Increased profits by providing excellent customer service, adhering to established procedures, and thoroughly reviewing sales reports
- Boosted store sales by implementing effective merchandising strategies and eye-catching displays
- Completed Store operational requirements by motivating, scheduling, and assigning employees goals and tasks
- Recruit, interview, and trained/develop new associates to build a strong and high-energetic team within my store
- Conducted employee performance evaluations involving positive feedback and rewarded high achievers to retain top-quality employees
- Set and update weekly work schedules to meet coverage demands by considering factors like expected customer volume, planned promotions, and individual employee strengths
- Oversaw regular inventory audits identifying discrepancies taking corrective actions where necessary.
- Implemented new promotional campaigns to drive foot traffic and improve overall revenue growth.
- Analyzed sales data regularly to identify trends and adjust strategies as needed to capitalize on opportunities or address challenges.
Education
Bachelor of Science - Management And Marketing
Washburn University
Topeka, KS01.2005
Skills
- Transportation Management
- Adaptability
- Time Management
- Complex Problem-Solving
- Customer service
- Leadership and Team Management
- Route Navigation
- Data Analysis/Trend Assessment
- Interviewing/recruiting/hiring
- Auditing
Accomplishments
- Captain/Started a Diversity, Equity and Inclusion team at THD in May 2022
Awards
- The Home Depot Leader of the Month August 2024
- The Home Depot People’s Choice Leader of the Year 2022
- Created and Captain a Diversity, Equity and Inclusion team at The Home Depot in May 2022
- The Home Depot Leader of the Month September 2021
Timeline
Transportation Supervisor
The Home Depot Rapid Deployment Center
05.2019 - Current
Transportation Coordinator
The Home Depot Rapid Deployment Center
12.2009 - 05.2019
Store Sales Manager
Lane Bryant
08.2007 - 02.2009
Bachelor of Science - Management And Marketing
Washburn University
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