Summary
Overview
Work History
Education
Skills
Timeline
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Tony Stephens II

Tony Stephens II

Summary

Accomplished Vice President with proven track record of success leading and growing organizations. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices.

Overview

18
18
years of professional experience

Work History

REGIONAL VICE PRESIDENT

Primerica
02.2013 - Current
  • Directed, planned, or implemented policies, objectives, or activities of organizations or businesses for continuing operations, to maximize returns on investments, or to increase productivity
  • Analyzed operations to evaluate company performance and to determine areas of potential improvement
  • Interpreted and enforced policies and regulations to maintain alignment with corporate objectives
  • Gave presentations at meetings and conventions to promote services and offerings
  • Coordinated board meetings and liaised with members to address critical decisions.

On The Border
07.2011 - 09.2012
  • Optimized front-of-house operations by managing capacity, avoiding long wait times for guests
  • Greeted and accommodated guests, building positive experience from first interaction
  • Liaised with restaurant manager in ordering and stocking inventory and supplies, facilitating front-of-house operations
  • Listened to customer concerns and complaints and quickly rectified issues
  • Memorized frequent customer preferences to build relationships and loyalty
  • Checked on guests to verify satisfaction with each course
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed.

Carinos
06.2010 - 12.2010
  • Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
  • Assessed guest demeanor and identified negative behavior, addressing with manager
  • Optimized front-of-house operations by managing capacity, avoiding long wait times for guests
  • Greeted and accommodated guests, building positive experience from first interaction
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed
  • Persuaded or influenced guest purchase by enticing with higher margin items and add-ons
  • Created and maintained optimal communication chain, reducing guest dissatisfaction
  • Checked on guests to verify satisfaction with each course
  • Answered telephones to take reservations or to-go orders
  • Memorized frequent customer preferences to build relationships and loyalty.

SALES REPRESENTATIVE

Target Corporation
10.2007 - 06.2010
  • Worked with management teams to develop annual sales plans, goals and targets
  • Trained newly hired sales team members regarding company procedures and standards
  • Remained current on relevant product and industry information to provide up-to-date catalogs and services
  • Adapted to and remained flexible in changing, fast-paced work environment
  • Attended scheduled training sessions, department meetings and company events to build expertise and promote company image
  • Developed and maintained strong customer relationships and networks within designated sales territory
  • Forecasted sales numbers to gauge product and campaign success
  • Used knowledge of company products and services to recommend solutions to customers
  • Responded promptly to customer queries to increase overall satisfaction.

LIFEGUARD

ASSISTANT COMMUNITY MANAGER

Rowlett City Lifeguard
05.2006 - 08.2007
  • Administered lifesaving techniques and first aid during emergencies and immediately called for additional assistance when necessary
  • Remained calm and poised during periods of stress or when dealing with difficult people
  • Communicated effectively with fellow employees and patrons
  • Developed strong working relationships with other employees and general public
  • Completed and maintained records of weather and beach conditions, emergency medical treatments performed, and relevant incident information
  • Rescued distressed persons using rescue techniques and equipment
  • Inspected recreational facilities for cleanliness
  • Enforced safety policies and rules to guests to prevent accidents
  • Paid close attention to weak swimmers and high-risk patrons
  • Attended regularly scheduled staff meetings and trainings
  • The Forum
  • Researched and analyzed member or community needs to determine program directions and goals
  • Experienced with social media and communications platforms
  • Participated in ongoing training to enhance own job skills and knowledge
  • Evaluated work of staff and volunteers to ensure that programs were of appropriate quality and that resources were used effectively
  • Established and oversaw administrative procedures to meet objectives set by boards of directors and senior management
  • Spoke to community groups to explain and interpret agency purposes, programs and policies.

Education

BACHELOR OF ARTS (B.A - MARKETING

University of North Texas
Denton, TX

Skills

  • Leadership and People Development
  • Strategic Networking
  • Team Goals
  • Innovative and Visionary
  • People and Culture
  • Analytical and Critical Thinker
  • Thrive Under Pressure

Timeline

REGIONAL VICE PRESIDENT

Primerica
02.2013 - Current

On The Border
07.2011 - 09.2012

Carinos
06.2010 - 12.2010

SALES REPRESENTATIVE

Target Corporation
10.2007 - 06.2010

ASSISTANT COMMUNITY MANAGER

Rowlett City Lifeguard
05.2006 - 08.2007

LIFEGUARD

BACHELOR OF ARTS (B.A - MARKETING

University of North Texas

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Tony Stephens II