Audra Imani Williams

• Picked up litter around campus
• Planted new plant life around our campus
• Helped with prep, set up and breakdown of community

• Helped optimize patients' functional abilities by delivering treatments prescribed by physical therapist
• Increased compliance with treatment programs by cultivating positive relationships with patients
• Maintained patients' progress against goals by tracking performance and consulting with physical therapist on adjustment strategies.
• Studied treatment plans and adjusted exercises periodically to maximize benefits.
• Contributed to patient care plan development and monitoring in outpatient setting.
• Administered simple range of motion exercises.
• Helped patients with removing or applying assistive braces, splints or slings.

• Improved departmental productivity by identifying areas for improvement in the pre-certification process and implementing targeted solutions.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Obtained payments from patients and scanned identification and insurance cards.
• Assisted with medical coding and billing tasks.
• Maintained up-to-date knowledge of insurance guidelines and regulations, ensuring compliance in all pre-certification activities.
• Answered phone calls and messages for medical facility, scheduling appointments, and handling patient inquiries.
• Served as a trusted resource for patients navigating the complexities of insurance coverage during the certification process.
• Maintained strict confidentiality in all aspects of patient information, adhering to HIPAA regulations and organizational privacy policies.

• Offer administrative task assistance and perform database updates, email communication and document processing.
• Comply to HIPAA requirements to safeguard patient confidentiality.
• Communicate with patients with compassion while keeping medical information private.
• Transmit medical records and other correspondence by mail, email, or fax.
• Compile and code patient information or data in appropriate computer system.
• Answer telephone and direct calls to appropriate medical or administrative staff.
• Compile data from source documents prior to data entry.

Placement/Intake/Assessment

• Participate in the referral matching process for children and families, while advocating for best possible home match.
• Facilitate and develop each child’s Initial Treatment Plan and Comprehensive Treatment Plan
• Facilitate and/or ensure completion of appropriate Assessments, i.e. Biopsychosocial, Independent Living, Diagnostic, etc.
• Refer foster child to applicable support services, i.e. behavioral health, independent living, etc.
• Ensure initial legal documentation is obtained prior to placement or service delivery
• Ensure that appropriate safety plans are developed during intake

Ongoing Treatment/Discharge

• Develop and facilitate each consumer’s Individualized Treatment Plan (ITP)
• Assist foster parents and the foster child with the implementation, tracking, and monitoring of the Comprehensive Treatment Plan
• Establish relationships of foster parent and foster child through training and support
• Meet and/or exceed all state and licensure regulations regarding contact with the foster children on your caseload
• Ensure that foster children receive all required medical and therapy services as outlined in the service plan
• Serve as liaison between Necco and placement agency and all necessary community resource entities
• Provide transportation as needed
• Participate in service meetings which may include community support representatives, consumer’s guardian, state worker, outpatient clinician, foster parents, school system, and other invested parties
• Establish relationships with school and education personnel to ensure the child is meeting education goals/requirements
• Provide ongoing training and support to foster parents and children
• Monitor and review documentation to ensure that it meets all state, licensure and accreditation requirements
• Maintain confidentiality as outlined in policy
• Provide input and/or assist team members in Corrective Action Plan (CAP) for foster parents and execute any assigned tasks related to the CAP.
• Monitor and review medication logs to ensure foster parents are compliant medication administration.
• Ensure that discharge planning includes referral to aftercare services, as applicable

Crisis Prevention/Management

• Participate in weekly rotating “on-call” schedule to provide on-call advisory and support to children and foster parents,
• Document and report any on-call activities and follow-up with team leaders
• Report to supervisor or to designated authorities any instances of
• non-compliance with Necco, regulatory rules/policies, reports of abuse or suspected abuse, neglect, or suicidal ideations
• Ensure all critical incidents are staffed with team leaders and entered into the Electronic Health Record within established timeframes.

Data Entry

• Complete and Submit Medicaid documentation as appropriate
• Ensure complete and accurate data is entered into the Electronic Health Record in accordance with state rules and regulations and company protocol, i.e. ECEM, General Contact, Academic supports, medical information, etc.

Team Responsibilities

• Transfer established/stable caseload and foster homes to new Case Managers and mentor them through the transition
• Support teammates to ensure all foster children receive Necco standard services
• Ensure that foster parents and case managers needs are met during staff periods of transition
• Attend and participate in self-directed tactical meetings and activities
• Perform other duties and responsibilities as assigned by immediate supervisor
• Participate in achieving our mission: We Build Families
• Participate in the performance quality improvement process and execute any assigned tasks related to the process
• Ensure that all employee-related documents are current and up to date for your employee personnel file

• Sat under and observed adjustments
• Applied STEM to patients
• Stretched patients
• Received an overall 100
• Provided information to customers on products or services
• Worked well in team environment as well as independently.
• Learned tenets of professional office behavior and thoughtful collaboration.
• Shadowed staff and learned advanced work.
• Answered phone calls and emails and assisted with other clerical duties.
• Assessed and prioritized multiple responsibilities, developing multitasking and time management skills.

• Collected payments and provided accurate change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Helped customers find specific products, answered questions and offered product advice.
• Worked closely with front-end staff to assist customers.
• Accepted cash and credit card payments, issued receipts and provided change.
• Trained new team members in cash register operation, stock procedures and customer services.
• Helped with purchases and signed customers up for rewards program.
• Learned roles of other departments to provide coverage and keep store operational.
• Inspected store products for damage and obtained item replacements for customers.
• Verified customer age requirement for alcohol or tobacco purchases.

• Collected patient copays and balances
• Received, answered, and responded to telephone calls
• Greeted patients and visitors to determine needs and directed accordingly
• Checked patients in and out of appointments
• Collaborated with team members to meet daily demands and handle challenging projects
• Assisted with tasks and work duties during slow periods to maintain team productivity
• Protected company and customer data by following information policies
• Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
• Met needs of physicians and other treating team members with timely retrievals of patient medical records.
• Drafted statistical reports related to diseases treated, surgeries performed and hospital bed occupancy
• Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

• Helped team handle high-volume work by prioritizing tasks and organizing supplies
• Kept all areas clean, organized and in line with company professional standards
• Planned and led activities with varied focus such as outdoor exploration, education and crisis intervention.
• Encouraged each program participant to interact and provided numerous opportunities to engage with others and enjoy activities.
• Approached conflicts and crisis situations in calm and professional way.
• Provided homework help and tutoring in specific subjects.