Helen T. Phillips
Ayden,NC
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration, performance, and profitability excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Experience in diverse retail environments, established good working relationships with customers/clients, strong verbal and personal communication skills, and familiar with computer operation, along with initiative-taking to ably coordinate daily office functions.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
DOLLAR GENERAL
Greenville, NC
06.2018 - Current
- Responsible for the daily supervision and operations of the store’s front end, ensuring the store is running smoothly and providing exceptional customer service to both the customers and business partners
- Support the store manager in all areas of daily business operations, human resources, customer service and merchandising
- Help recruiting, training, and supervising employees
- Monitoring and maintaining suitable store inventory levels
- Ensuring the store environment complies with health and safety regulations
- Maintaining a clean, organized and aesthetically pleasing store front
- Resolving customer complaints and concerns in a timely manner
- Managed opening and closing store policies procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Data Entry Clerk
ALLIANCE ONE INTERNATIONAL
Farmville, NC
07.2004 - 11.2013
- Scanned tobacco tickets to be issued or returned to identify pertinent information into database
- Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing
- Ensuring data is backed up
- Informing relevant parties regarding errors encountered
- Storing hard copies of data in an organized manner to optimize retrieval
- Scanned and updating documents and saved into relevant databases to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad (handheld scanner).
Education
B.A. - Business Administration: Computer Information Systems
UNIVERSITY OF MOUNT OLIVE
12.2022
Nursing Assistant I, Certificate - undefined
LENOIR COMMUNITY COLLEGE
10.2005
A.A.S - Information Systems/ Programming
PITT COMMUNITY COLLEGE
03.1997
Skills
- MS Windows/MS Office, Word, Publisher, PowerPoint
- POS Systems
- Pricing and Markdowns
- Sales Tracking
Timeline
Assistant Store Manager
DOLLAR GENERAL
06.2018 - Current
Data Entry Clerk
ALLIANCE ONE INTERNATIONAL
07.2004 - 11.2013
B.A. - Business Administration: Computer Information Systems
UNIVERSITY OF MOUNT OLIVE
Nursing Assistant I, Certificate - undefined
LENOIR COMMUNITY COLLEGE
A.A.S - Information Systems/ Programming
PITT COMMUNITY COLLEGE
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