Mary Elizabeth (Liz) Hartley
Muncie,Indiana
Summary
Dynamic leader with a proven track record at Ball State University, excelling in project management and leadership. Spearheaded student leadership programs and university apartment management, demonstrating exceptional collaboration and supervision skills. Achieved significant improvements in occupancy rates and student engagement, showcasing a blend of strategic occupancy management and effective team leadership.
Overview
10
10
years of professional experience
Work History
Assistant Director for Student Leadership
Ball State University
Muncie, IN
07.2022 - Current
- Oversee the overall facilitation of student leadership organizations, including the Residence Hall Association, the National Residence Hall Honorary, the Student Action Team, and the hall councils.
- Collaborate with residence hall student groups, like hall councils, RHA, and NRHH, to create leadership programs.
- Coordinate and implement the Accelerate summer bridge program, including student volunteer recruitment and training. Serve on university-wide committees for summer bridge programs, and welcome week activities.
- Advise the Leadership Student Organization, Advising, and Professional Staff Development committees.
- Develop a clear entryway and pathway for first-year students to integrate into residence hall organizations, and leadership opportunities.
- Separately maintain and monitor budgets for all student organizations and committees, in accordance with the university and departmental standards.
Assistant Director for University Apartments
Ball State University
Muncie, IN
07.2019 - 07.2022
- Responsible for the business and residential life aspects of the University Apartments, including marketing initiatives, customer service, crisis management response, and occupancy management.
- Managed the resident application process, including lease agreements, space allocation, billing procedures, and occupancy management through the StarRez platform.
- Implemented new marketing campaigns and initiatives to increase occupancy and resident retention.
- Provided primary oversight for the design and implementation of community programming and engagement.
- Coordinated apartment vacancy turnover and repairs with maintenance and custodial personnel to ensure a quality product and service to residents and future applicants.
- Served as coordinator for campus COVID-19 isolation and quarantine housing assignments on and off site. Managed essential service logistics for students in temporary housing.
- Supervised full time, graduate, and student staff, providing guidance and professional development opportunities.
Benefits Customer Service Representative
Ball State University
Muncie, IN
02.2017 - 07.2019
- Provided customer service support for over 4,000 benefit-eligible employees and their dependents using web-based systems for tracking, information gathering, and troubleshooting issues.
- Assisted employees with benefits enrollment during new hire orientation, through qualifying events, and during open enrollment; explained benefit options and changes, enrollment processes, and required documentation.
- Notified active employees about FMLA and retirees about their past due and/or delinquent accounts; provided solutions and arrangements to resolve account issues in coordination with university policies and procedures.
- Managed vendor informational documents, online knowledge-based tools, and benefit administration systems while applying procedures and guidelines to benefit processes.
- Developed partnerships with departments and employees to ensure members stayed informed and educated on all available benefits and wellness platforms.
- Processed journal vouchers for short- and long-term disability to charge accordingly for each department.
Student Life Counselor
Ball State University
Muncie, IN
08.2014 - 02.2017
- Responsible and developed significant contributions to high school students academic, personal, social, and physical development; encouraged involvement in IASMH programs and events
- Responsible for direct supervision of students; addressed and redirected behaviors that are contradictory to the mission and the goals of IASMH with confidence and consistency
- Trained and supervised six to eight student Peer Assistants; advised and trained graduate assistants
- Conducted and coordinated over 80 student programs and events within the wellbeing curriculum; program topics included budget planning, time management, and utilizing campus resources
- Managed the overall administration of fundraising programs for various school wide events and program budgets
- Served as the primary communication link between home and school; liaison to parents and other supporting staff and administrators
Education
Doctor of Education - Higher Education, Community College Leadership
Ball State University
Muncie, IN12-2025
Master of Arts - Business, Marketing and Education, Career and Technical Education
Ball State University
Muncie, IN12.2017
Bachelor of Science - Business Administration, Sports Management
Trine University
06.2014
Skills
- Project Management
- Leadership experience
- Collaboration
- Supervision
- Occupancy Management
- Online Computer Database Software
Activities
- Ball State University, Housing and Residence Life, Social Justice and Inclusion Committee
- Ball State University, Housing and Residence Life, Professional Development Committee
- Ball State University, Housing and Residence Life, Leadership Student Organization Advising Committee
- Ball State University, Housing and Residence Life, Contract Release Appeal Committee
- National Association of College & University Residence Halls, Advisor Annual Conference Planning Committee 2023
- Instructor, Ball State University, 01/01/20, Present, EDHI 200- Introduction to Personnel Services in Residence Halls: Self-awareness, developing inter-and intrapersonal skills, examining the development of a community within the residence halls.
Timeline
Assistant Director for Student Leadership
Ball State University
07.2022 - Current
Assistant Director for University Apartments
Ball State University
07.2019 - 07.2022
Benefits Customer Service Representative
Ball State University
02.2017 - 07.2019
Student Life Counselor
Ball State University
08.2014 - 02.2017
Doctor of Education - Higher Education, Community College Leadership
Ball State University
Master of Arts - Business, Marketing and Education, Career and Technical Education
Ball State University
Bachelor of Science - Business Administration, Sports Management
Trine University
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