Kimberly Harris
Huntsville,AL
Summary
To gain an opportunity within an organization that will allow everyone to broaden their knowledge within the Information Technology field showcasing professional skills and abilities, all while bringing enthusiasm, dedication, responsibility, and a good work ethic. Authorized to work in the US for any employer Ten years in customer service experience, Five years in medical office/healthcare field, CPR certified, expires 02/2023, Organized, detail-oriented and the ability to multitask, Strong skills in time management, prioritizing and meeting deadlines Team Player. Help Desk Customer Service CompTIA sec+ Security plus tier 1 tier 2 Information Security Cybersecurity Active Directory Computer Networking Microsoft Windows Network Security Technical support Operating Systems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Clerk
Sentar
Huntsville, AL
08.2021 - Current
- Classifies, files, audits, receives, distributes, tracks, and maintains systems of classified and unclassified documents according to established procedures and standards for security and document organization
- Responsible for maintaining visitor control records and document and property control
- Familiar with standard concepts, practices, and procedures within particular field
- It relies on limited experience and judgment to plan and accomplish goals
- Enforced security regulations
- Ensured prohibited items were not brought into Missile Defense Agency
- Documented reports of suspicious activity
- Excellent attention to detail during emergency situations
- 8570 Compliant
- Access Control
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises
Access Control Officer
Chenega Corporation
Chantilly, VA
08.2020 - 08.2021
- Control access to buildings and property, protect equipment and material and perform interior and exterior facility security inspections as directed
- Ensure visitors present valid photo identification or passport, verifying their identity as part of visitor access process
- Assist with creating temporary access badges for approved personnel who are accessing MDA Site
- Interpret magnetometers and X-Ray checks according to procedures to ensure security is not compromised
- Escort on-site personnel to restricted areas
- Respond and assist medical, fire department, law enforcement, and other personnel at direction of supervisors
- Respond to emergencies and perform CPR/AED/First Aid on as-needed basis
- Assist in ensuring all personnel who require Common Access Card (CAC) meet identification requirements before issuing CAC Cards
- May assist with providing CACS to military, civilian, and contract government workers on as-needed basis
- Coordinate with Security Operation Center to ensure all Special Events are functional while following operational procedures
- Develop and maintain attendance rosters and after-action reports for special events as needed
- Monitoring station provides information to security team regarding security, medical, fire, and disaster details via landline or radio.
- Screened bags with physical inspections, wands and x-ray technology.
- Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Investigated complaints and documented findings.
- Completed hourly patrols of facility, grounds and perimeter.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
- Daily documenting and securing of 4 SOC secured areas.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Completed hourly patrols of facility, grounds and perimeter
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets
Patient Care Assistant
Volunteers of America
Huntsville, AL
04.2020 - 05.2021
- Attended to 4 patients and family's immediate needs and concerns by acknowledging and providing required attention.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Remained alert to problems or health issues of clients and competently responded.
- Managed unit training and activity schedules.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Gathered medical information, weight and height measurements and vital signs.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention
- Determined specific needs and provided most appropriate level of services for patient well-being
- Recognized and reported abnormalities or changes in patients' health status to case manager
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff
- Managed 1500+ patients.
Certified Medical Assistant/Receptionist
Alabama Colon and Gastro
Huntsville, Alabama
01.2019 - 08.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Helped patients complete necessary medical forms and documentation.
- Completed and filed financial documentation for accounting purposes.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Completed patient referrals to other medical specialists.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Managed 1500+ patients.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
Certified Medical Assistant/Receptionist
Allman Family Medicine
Madison, AL
06.2017 - 01.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Helped patients complete necessary medical forms and documentation.
- Completed and filed financial documentation for accounting purposes.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed 1500+ patients
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
Certified Medical Assistant/Receptionist
Urgent Care
Madison, AL
02.2016 - 09.2016
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Helped patients complete necessary medical forms and documentation.
- Completed and filed financial documentation for accounting purposes.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Manage 1500+ patients
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
Certified Medical Assistant/Receptionist
Rainbow Pediatrics
Huntsville, Alabama
09.2014 - 01.2016
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Helped patients complete necessary medical forms and documentation.
- Completed and filed financial documentation for accounting purposes.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed 1500+ patients
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
Education
Associate of Science - Medical Assisting
J.F. Drake State Technical College
Huntsville, AL05.2016
Associate of Science - General Studies
Calhoun Community College
Tanner, AL05.2016
Skills
- Professional Demeanor
- Employee and Visitor Screening
- Incident Reporting
- Intruder Response and Removal
- CPR Certified
- Team Player
- Customer Service
- Data Entry
- Interpersonal Skills
- Collaborative Team Player
- Attention to Detail
- Tracking and Documentation
- Highly Professional
- Service Schedule Coordination
- Computer Diagnostics
- Issue and Resolution Tracking
- Technical Troubleshooting
- Help Desk Support
- Security Certification
- Time Management
- Problem Solving
- Positive and Upbeat
- Customer Needs Assessment
- Logging support tickets
- Desktop support
- Technical Support
- Technical issues analysis
- Software diagnosis
- Customer support
Certification
Security
- Sec+, Comptia - January 2021-2024
(https://www.credly.com/users/kimberly-harris.23fd4f51/badges)
Timeline
Security Clerk
Sentar
08.2021 - Current
Access Control Officer
Chenega Corporation
08.2020 - 08.2021
Patient Care Assistant
Volunteers of America
04.2020 - 05.2021
Certified Medical Assistant/Receptionist
Alabama Colon and Gastro
01.2019 - 08.2020
Certified Medical Assistant/Receptionist
Allman Family Medicine
06.2017 - 01.2019
Certified Medical Assistant/Receptionist
Urgent Care
02.2016 - 09.2016
Certified Medical Assistant/Receptionist
Rainbow Pediatrics
09.2014 - 01.2016
Associate of Science - Medical Assisting
J.F. Drake State Technical College
Associate of Science - General Studies
Calhoun Community College
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