Summary
Overview
Work History
Education
Skills
Timeline
Generic

BreCiaana Wash

Summary

Dedicated professional with nearly 10 years of experience encompassing customer service, healthcare benefits, real estate, and IT recruitment.

Overview

5
5
years of professional experience

Work History

Relationship Banker

Regions Bank
06.2022 - Current
  • Deliver a consistently excellent customer experience at the cash line, managing transactions with precision and care.
  • Respond to customer queries about products and services, ensuring swift and accurate service fulfillment.
  • Build and maintain robust client relationships by delivering customized solutions that meet their unique needs.
  • Serve as the go-to contact for clients, proactively addressing concerns, resolving issues, and guaranteeing satisfaction.
  • Initiate outbound calls to customers and prospects, informing them about new technologies and supporting their financial objectives.
  • Cultivate ongoing customer relationships, staying informed about each customer’s interactions with the bank.
  • Educate customers on standard banking products and digital platforms, including mobile, online, and ATM services.
  • Adhere to all banking procedures and legal regulations, maintaining the highest standards of banking practice.
  • Contribute to the branch team by upholding sound banking practices, including the management and reporting of operational risks.

IT Recruitment Specialist

Private Contract Recruiting
03.2021 - 06.2022
  • Identify and engage with potential job seekers, proactively inviting them to apply for current openings.
  • Craft and disseminate high-impact job descriptions to capture the attention of top-tier candidates.
  • Leverage social media and digital platforms to maximize reach and connect with prospective applicants.
  • Execute phone screenings to determine candidate qualifications and gauge alignment with company culture.
  • Analyze resumes and applications critically to pinpoint the optimal match for designated positions.
  • Partner with hiring managers to gain insights into departmental requirements and candidate preferences.
  • Incorporate keywords into job postings and optimize applicants’ resumes to enhance visibility.
  • Foster relationships with candidates and staffing agents to build a reliable talent pipeline.
  • Negotiate competitive salaries and benefits to secure employees for the organization.

Client Services Representative

Lincoln Financial Group
01.2019 - 02.2021
  • Trained employees on new and updated processes and procedures.
  • Navigated through multiple devices and browsers, to better assist customers efficiently and accurately, to provided in-depth technical support for clients.
  • Delivered routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately.
  • Implemented and documented process improvements used by employees, to assist customers.
  • Led other Technical Support team members in selected project activities.
  • Recognized general issues/concerns for assigned area(s), explain the effect on the customer's service experience, and suggested process improvements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

Business Administration -

Georgia State University

Skills

  • IT Recruiting
  • Relationship building and management
  • Insurance Verification
  • Benefits Specialist
  • Screening resumes
  • Onboarding Processes
  • Client management
  • Customer Service/Call Center Oriented

Timeline

Relationship Banker

Regions Bank
06.2022 - Current

IT Recruitment Specialist

Private Contract Recruiting
03.2021 - 06.2022

Client Services Representative

Lincoln Financial Group
01.2019 - 02.2021

Business Administration -

Georgia State University

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BreCiaana Wash