Calvin Harris
Hampton,GA
Summary
Customer Service Representative experienced professional with a background in transaction processing, machine operation, sales, and customer service. Currently working in the custom printing industry. Reliable team member with strong communication skills ande ability to adjust work for various environments. Handles modifications, requests and feedback from colleagues, clients and vendors in efficient manner, understanding needs of all parties involved. Flexible in adapting work style to fit different projects and juggling multiple assignments within tight deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Printer and Designer
Fashions by CEENVEE
06.2012 - Current
- Design and create visually appealing marketing materials for clients
- Utilize graphic design software to develop unique and innovative designs for print
- Manage multiple design projects and meet strict deadlines
- Ensure accuracy and quality of all printed materials produced
- Coordinate with printers and vendors to ensure timely delivery of printed materials
- Handle pre-press tasks such as color correction and image editing
- Maintain organized files and records of all design projects
- Enhanced print quality by maintaining and calibrating printing equipment regularly.
- Improved customer satisfaction by delivering high-quality prints within tight deadlines.
- Maintained a clean, organized workspace for efficient operation of all printing tasks.
- Managed inventory levels to minimize costs while ensuring availability of necessary materials.
- Performed preventative maintenance on printers, ensuring optimal performance and reduced repair costs.
- Ensured accurate billing by tracking completed jobs and materials used for each project.
- Maximized printer lifespan through regular cleaning, maintenance, and timely repairs when necessary.
- Worked closely with clients to understand their requirements and deliver tailored print solutions accordingly.
- Troubleshot technical issues efficiently to minimize delays in project completion times.
- Developed strong relationships with suppliers, resulting in improved pricing negotiations and delivery schedules for essential supplies.
- Implemented cost-saving measures that increased profitability without sacrificing quality or client satisfaction levels.
- Continuously updated knowledge of industry trends, new technologies, and best practices to maintain competitive edge as a skilled printer professional.
- Advised customers on appropriate paper stock choices based on their specific project objectives, maximizing overall impact of final printed materials while staying within budget constraints.
Customer Service Representative 1
Kaiser Permanente
08.2022 - 09.2022
- Provide excellent customer service to patients and members
- Assist customers in navigating healthcare plans and services
- Resolve customer complaints and concerns in a professional manner
- Maintain accurate and detailed records of customer interactions
- Collaborate with healthcare providers to ensure seamless customer experience
- Educate customers about available healthcare resources and programs
- Handle incoming calls, emails, and inquiries from customers
- Follow company policies and procedures when assisting customers
- Work collaboratively with a team to meet customer service goals
- Adhere to strict confidentiality guidelines when handling sensitive customer information
Transaction Processing Specialist
CONDUENT
11.2010 - 02.2022
- Process transactions accurately and efficiently
- Met and excelled production requirements by scanning 1500 documents per hour
- Maintain a Customer Service Level (CSL) of 99% or higher
- Perform data entry and update database systems
- Verify and reconcile financial documents
- Ensure compliance with company policies and procedures
- Maintain confidentiality of sensitive information
- Collaborate with team members to complete tasks
- Meet productivity and quality standards
- Assist with training new employees
- Utilize software programs and tools effectively
- Enhanced customer satisfaction by providing timely and accurate transaction processing services.
- Collaborated with team members to achieve departmental goals and maintain high-quality service levels.
- Identified opportunities for process improvement, resulting in increased efficiency within the department.
- Maintained compliance with industry regulations through regular training and adherence to guidelines.
- Managed a high volume of daily transactions while ensuring accuracy and timeliness in completion.
- Conducted regular audits on processed transactions to ensure accuracy and maintain internal controls.
- Processed complex transactions accurately, minimizing risk exposure for the organization.
- Developed strong working relationships with colleagues across departments, fostering effective communication channels.
- Handled sensitive customer information securely, maintaining privacy and adhering to data protection standards.
- Continually met or exceeded performance targets regarding speed, accuracy, and quality of service provided.
- Provided ongoing support during peak periods or staff shortages, demonstrating flexibility and commitment to the role.
- Served as a subject matter expert within the team on various transaction types, becoming the go-to resource for colleagues.
- Trained staff on procedures and guidelines to effectively execute daily tasks.
- Demonstrated adaptability by quickly learning new systems or processes as required by changing business needs.
- Participated in cross-functional projects aimed at enhancing overall organizational performance.
- Processed entries to make adjustments and post to client accounts.
- Performed quality assurance checks and reported issues to management to discuss solutions.
- Partnered with teammates on departmental projects involving web error applications, rejected and returned mail.
- Settled funds and verified accuracy in internal accounting system.
- Reconciled documentation of file to provide accurate transfer of funds.
- Processed verification of deposit accounts before performing transaction.
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
- Operated computers programmed with accounting software to record, store and analyze information.
- Monitored transactions and customer behavior to identify signs of fraud.
Machine Operator
Regulus
04.2008 - 11.2010
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Met and excelled production requirements of 500 docs processed per hour
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
- Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Maximized resource utilization through efficient scheduling of machines'' run time while minimizing changeover times.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Collaborated with team members to optimize production processes and improve overall performance.
- Ensured machines were set up and calibrated correctly
- Monitored machines during operation to detect any issues or malfunctions
- Performed routine maintenance on machines to keep them in optimal condition
- Followed safety protocols and guidelines to prevent accidents or injuries
- Collaborated with team members to achieve production goals and targets
- Maintained a clean and organized work area
- Kept detailed records of production output and machine performance
- Troubleshooted and resolved minor machine problems
- Adhered to company policies and procedures
Sales Associate
Kmart
08.2007 - 04.2008
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Met 5 units per day sales quota
Stock Clerk
RJR Merchandisers
11.2005 - 08.2007
- Streamlined inventory management by implementing effective organization and labeling systems.
- Enhanced stockroom efficiency through meticulous tracking and consistent updating of product locations.
- Reduced stock discrepancies by conducting regular audits and promptly addressing any issues discovered.
- Assisted customers in locating desired items, providing exceptional service and promoting customer satisfaction.
- Supported inventory control initiatives with thorough documentation of received shipments and distributed products.
- Facilitated smooth communication between stockroom staff and sales associates to ensure seamless operations on the sales floor.
- Handled merchandise returns with care, ensuring proper documentation and placement back into inventory.
- Aided in warehouse space optimization through strategic reorganization of stored products for easier access.
- Supported merchandising efforts by assisting in the assembly of attractive store displays that showcased featured products effectively.
- Demonstrated adaptability and flexibility by tackling various tasks as needed, contributing to the overall success of the stockroom team.
- Maintained effective team member communication.
- Checked and pulled defective or expired products from shelves.
- Applied proper safety procedures in warehouse, stockroom, and store, and immediately informed management of safety concerns.
- Blocked and faced products on displays and shelves in accordance with company policy.
Assitant Front-End Manager
SaveRite/Winn Dixie
06.2001 - 09.2005
- Implemented policies and procedures related to front-end operations
- Met and excelled production requirements of scanning 40 items per minute
- Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
- Strengthened relationships between front-end staff and other store departments by facilitating open communication channels and encouraging cross-functional collaboration.
- Contributed to achieving sales goals by actively promoting special offers, loyalty programs, and other incentives designed to drive revenue growth.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained transaction security by verifying payment cards against identification.
- Launched quality assurance practices for each phase of development
- Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
- Promoted a clean and organized store appearance by overseeing restocking efforts, directing cart retrieval, and supervising cleaning schedules.
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Collaborated with store management to develop strategies for improving sales and maintaining a positive store atmosphere.
- Maintained open communication lines with staff members, fostering a supportive work environment that encouraged teamwork and skill development.
- Addressed escalated customer issues with professionalism, resolving conflicts in a timely manner while preserving positive relationships between customers and the store brand.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Supported inventory management processes by assisting with product ordering, tracking stock levels, and coordinating merchandise displays.
- Assisted with financial reporting tasks such as reconciling cash drawers, preparing bank deposits, and generating daily sales reports for upper management review.
- Managed time effectively by prioritizing tasks appropriately based on urgency or importance while remaining adaptable to changing circumstances in a fast-paced retail environment.
- Evaluated employee performance regularly through observation of work habits and providing constructive feedback aimed at continuous improvement.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in many checkout stations to verify adequate cash supply.
Education
High School Diploma -
Riverdale High School
Riverdale, GA05.2003
Skills
- Quality Assurance
- Traits
- Resourceful
- Accountable
- Production Reporting
- Equipment Inspection
- Team Oversight
- Work Order Preparation
- Quality Control Processes
- Graphic Design Understanding
- Equipment Troubleshooting
- Customer service orientation
- Attention to detail
- Proofreading and editing
- Team collaboration and communication
- Print production planning
- Typography and layout
- Problem-solving aptitude
- Continuous improvement mindset
- Inventory management
- Press operation and maintenance
- Large format printing
- Quality Control Analysis
- Digital Print Equipment Operation
- Work Order Interpretation
Timeline
Customer Service Representative 1
Kaiser Permanente
08.2022 - 09.2022
Printer and Designer
Fashions by CEENVEE
06.2012 - Current
Transaction Processing Specialist
CONDUENT
11.2010 - 02.2022
Machine Operator
Regulus
04.2008 - 11.2010
Sales Associate
Kmart
08.2007 - 04.2008
Stock Clerk
RJR Merchandisers
11.2005 - 08.2007
Assitant Front-End Manager
SaveRite/Winn Dixie
06.2001 - 09.2005
High School Diploma -
Riverdale High School
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