Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Volunteer

TONIA KELLY

Austin,TX

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

23
23
years of professional experience

Work History

Bartender/Waitress

Service Industry
01.2000 - 01.2023
  • Assisting customers’ and patrons needs while maintaining a well operating establishment
  • Able to complete any task, order, or problem correctly, quickly, and without waste or disappointment.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Sales Director

Union POS
06.2018 - 11.2021
  • Hired, trained and built high-performing team of sales representatives.
  • Developed key partnerships with industry-leading organizations to strengthen professional network and expand future business opportunities.
  • Boosted profits through effective supervision of entire sales department.
  • Solved complex problems to increase sales effectiveness and streamline business direction.

Personal and Executive Assistant

RMJH
01.2011 - 05.2018
  • Directly assisting with client’s daily management, scheduling of meetings, correspondence, managing/organizing diaries and documents
  • Arranging travel, transportation, accommodations, and organizing events and conferences.
  • Arranged domestic and international travel plans and itineraries.
  • Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Used discretion when handling confidential information.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Kept detailed track of household and maintenance inventory and schedules.

Sales Associate

Sherco Technologies
01.2003 - 01.2010
  • Met and exceed sales goals by creating leads, being self-driven, and developing business relationships
  • Persistent under pressure and creating a plan to meet the customers needs.
  • Consulted with territory, regional and strategic managers to plan account approaches.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.

Education

Esthetician - Master Aesthetician

Aveda Institute
Austin, TX
06.2013

Associates Degree - Hospitality

South University
06.2010

Associate of Arts - General

Community College
Austin
2005

Skills

  • Problem-solving skills
  • Team-work and excellent communication
  • Excellent customer service
  • Strategic prospecting skills
  • Time management
  • Knowledge of POS market and products
  • Ambitious
  • Brand Management
  • Hospitality Service Expertise
  • Upselling Techniques
  • Health and Safety Regulations

Additional Information

  • 2

Timeline

Sales Director

Union POS
06.2018 - 11.2021

Personal and Executive Assistant

RMJH
01.2011 - 05.2018

Sales Associate

Sherco Technologies
01.2003 - 01.2010

Bartender/Waitress

Service Industry
01.2000 - 01.2023

Esthetician - Master Aesthetician

Aveda Institute

Associates Degree - Hospitality

South University

Associate of Arts - General

Community College

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TONIA KELLY