Your Name
Summary
Accomplished engineer proffering extensive cloud monitoring, deployment and troubleshooting skills. Defined, built and maintained infrastructure using vendor-neutral and platform-specific tools. Organized and focused person with extraordinary leadership acumen.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cloud Operations Engineer
Deloitte
Riverside, CA
03.2020 - Current
- Provide support to AWS Global Managed Services customers in daily operations.
- Assist and track internal and external ongoing migrations or projects in to cloud.
- Work with different business unit teams (Project Managers, VPs, Software Developers, Cloud Architects, Customer Delivery Managers) to coordinate planned activities across multiple regions/accounts.
- Drive outages and provide technical wording for events in region or availability zone that’s impacting multiple customer accounts.
- Participate in training, hiring, Mentor and developing of fresh graduates/new hires to get bring them up to speed and be able to perform daily chores.
- Troubleshoot and Investigate Service Requests or Incidents then providing root cause analysis as well as sustainable permanent solution to customers and internal teams.
- Participate on scheduled daily/weekly/monthly maintenance automation using cloud SSM (Patching, updates, config compliance.).
- Oversaw more than 1000 major new enhancements to existing software systems
- Used metrics to monitor application and infrastructure performance
- Worked with teams of talented software engineers to define, build and maintain cloud infrastructure
- Reviewed existing systems and made recommendations for improvements
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues
- Understood client needs and objectives by conducting proactive customer and data analysis
- Partnered with infrastructure teams on evaluation and feasibility assessments of new systems and technologies
- Utilized code and modern cloud-native deployment techniques to design, plan and integrate cloud computing and virtualization systems
- Provided technical leadership and delivered innovative products and services to address customer specific requirements
- Developed conversion and system implementation plans
- Coordinated deployments of new software, feature updates and fixes
Cloud Network Engineer II
Microsoft Corporation
Acton, MA
05.2019 - 03.2020
- Identified issues, analyzed information and provided solutions to problems
- Conducted research, gathered information from multiple sources and presented results
- Provided technical assistance, training and mentoring to junior level engineers/engineers.
- Planed, installed, and provided daily operational support for managed internal and external networking architectures (switching/routing infrastructure, firewalls ( FortiGate, ASA, Palo-Alto), load balancers, IPS/IDS, etc.).
- Consulted with vendors regarding network performance problems, ideas for design improvements, planning their environment turn-up, etc.
- Suggested future products as well as offer enhancements for existing products.
- As a member of cloud network operations team participate in an on-call support rotation to ensure 24x7x365 coverage for critical core and customer infrastructure.
- Responsible for writing and reviewing MOPs as part of TierPoint change management process.
- Provided operational support of the TierPoint core network infrastructure as well as offer recommendations for improving overall network performance.
- Created plans and communicated deadlines to ensure projects were completed on time
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Drove operational improvements which resulted in savings and improved profit margins
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Worked closely with other Engineering teams to maintain optimum levels of communication to effectively and efficiently complete projects
Customer Support Engineer
Asml
Austin, TX
10.2016 - 05.2019
- Provided enterprise solution for critical secure application services (web-proxies) for center/ cloud and increased optimal customer experience.
- Applied leading theories and concepts to development, maintenance, and implementation of information security standards, procedures, and guidelines
- Implemented DDoS protection with SSLi solution to complex network deployments to eliminate SSL blind spot so security devices can better protect internal users.
- Provided after-hours (standby) support for customers that have extended (24x7) maintenance and support contracts.
- Assisted customer in mitigation of active attack or outage and providing them with risk analysis/root cause to better strengthen their network.
- Provided regular updates to customers to keep them informed on status of issues under investigation.
- Collaborated other vendors in providing better solution to our end customer that meets their business demand.
- Installed platform and application software to specified software levels.
- Performed software upgrades for internal and external customers and ensure that platform is stable following such maintenance work.
- Exposed to Wireshark, Notepadd ++, Scripting (Python, bash, JSON, HTML 5+, CSS), Linux (Ubuntu, Centos, Arch, fedora and BSD), firewalls (ASA, FortiGate, Palo Alto, WAFs) and ACT internal tool to analyze logs and traffic analytics.
- Supported team members with training and understanding of product related queries.
- Updated support documentation regularly with improvements to processes and issue.
- Provided pre-sale, post-sale, and end of life extensive support to end customer which required onsite presence.
- Represented company's technical security interests to partners to provide bi-directional flow of technical information and best practices in information security
- Performed risk and vulnerability assessments and provided results and recommendations to senior management
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
- Provided consultation and technical services on all aspects of information security
- Analyzed and resolved environmental, configuration, and application-level problems that do not require a code fix.
- Performed health checks on customer platforms and take appropriate steps to resolve any problems that are observed.
- Validated and verified system security requirements definitions and analyzed system security designs
Network Provisioning Engineer
Finger Lakes Technologies Grp
Collegeville, PA
02.2016 - 10.2016
- Change migration from Verizon Networks to Frontier Networks involving complex network configuration and incidence management in California, Texas and Florida.
- Exposed to ISP network design and change management involving routing protocols (OSPF, BGP, EIGRP).
- Case management using internal tool to keep track of incidents and changes made to both networks.
- Implemented speed with quality and completion SOP of about 8 routers daily.
- This role requires attention to detail and high availability project which has increased my focusing skills as well as attentiveness.
- Worked closely with other networking teams to provide Quality analysis and test newly configured devices are up to their network standards.
- Managed multiple Juniper Devices such as M Series Routers, Fortigate firewalls, E Series, EX series.
- Participated in training new hires and providing lab access for the QA team.
Education
Some College (No Degree) - Network
Wake Technical Community College
Raleigh, NCContinue Education Program Cert Program -
NC State University
01.2014
Skills
- Continuous Integration and Deployment workflows(CI/CD)
- Source and Version Control: Git
- Automation (IaC, Terraform, SSM)
- Linux Systems Environments
- Amazon Web Services
- Cross-Functional Collaboration
- Debugging and Troubleshooting
- Disaster Recovery Planning
- Network Scaling
- Data security
- Security vulnerability assessment
- Code reviews
- Build releases
Certification
- Certified AWS Certified Developer Associate, AWS - 2021
- Certified AWS Certified Solutions Architect Associate, AWS - 2021
- Certified AWS Certified SysOps Associate, AWS - 2021
- Certified AWS Certified DevOps Professional, AWS - 2021
- Certified AWS Certified Solutions Architect Professional, AWS - 2021
Timeline
Cloud Operations Engineer
Deloitte
03.2020 - Current
Cloud Network Engineer II
Microsoft Corporation
05.2019 - 03.2020
Customer Support Engineer
Asml
10.2016 - 05.2019
Network Provisioning Engineer
Finger Lakes Technologies Grp
02.2016 - 10.2016
Some College (No Degree) - Network
Wake Technical Community College
Continue Education Program Cert Program -
NC State University