Deandrea Swain
Houston,TX
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Food Services ( OWNER)
J78- To GO
01.2020 - Current
- Responsible for scheduling staff, delegating tasks, hiring and training staff, ensuring staff are knowledgeable about the menu and food allergies.
- Interacting with customers on a daily basis.
Ensuring that the restaurant meets food health and safety requirements. Overseeing the preparation, display, and delivery of food and drinks. - Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Scheduling Specialist
Baylor College Of Medicine
12.2017 - 08.2019
- Responsible for scheduling patient appointments, conducting physician referrals, obtaining demographic, insurance and other information from patients.
- Established rapport with callers to build loyalty and support retention goals.
- Provided detailed information about available services and requirements.
- Called customers to coordinate schedules and set appointments.
- Answered phone calls and answered questions from potential customers.
- Documented calls and appointments using Epic.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Resolved customer problems and complaints.
Education
High School Diploma -
Park View Baptist High School
Houston, TX05.1997
Skills
- Business Management
- Administrative Oversight
- Regulatory Compliance
- Client Service
- Staff Management
- Business Planning
- Staff hiring
- Small business operations
- Documentation abilities
- Workflow Optimization
- Recordkeeping experience
- Customer relations abilities
- Professional demeanor on telephone
- Professional telephone demeanor
- Documentation skills
- Customer relations skills
- Problem-Solving
- Critical Thinking
- Computer Skills
- Telephone Etiquette
- Patient Scheduling
- Customer Service
Timeline
Food Services ( OWNER)
J78- To GO
01.2020 - Current
Scheduling Specialist
Baylor College Of Medicine
12.2017 - 08.2019
High School Diploma -
Park View Baptist High School
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