Alexandra Dovie Keller
Los Angeles,CA
Summary
Alexandra is a driven leader with strong problem-solving and customer service skills. Organized and dependable, Alexandra is successful at managing multiple priorities with a positive attitude. She has a strong willingness to take on added responsibilities to meet team goals and learns new tasks within a quick time frame.
Overview
9
9
years of professional experience
Work History
Waitress / Barista
Montrose Hotel At Beverly Hills
07.2021 - Current
- Maintain highest standards for beverage quality and service
- Build personal relationships with customers and providers
- Resolve customer complaints involving food or beverage quality and service
- Knowledge of ALOHA/OPERA computer systems
- Share knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Keep updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Inspect FOH stock to identify shortages
- Strategically time check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Increase sales by upselling
Conscious Domestic Animal Expert
Lovie Dovie Dogs
02.2018 - Current
- Ensure the well-being of animal-clients and follow detailed instructions from pet owners to maximize customer satisfaction
- Pay close attention to detail
- Schedule appointments with clients and attentive time management skills
- Give excellent customer service and improve customer experience
- Positive attitude
- Strong interpersonal skills
Personal Assistant
RAW Productions
08.2016 - 09.2019
- Displayed absolute discretion at handling confidential information
- Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments
- Handled incoming mail, bills and invoices and completed appropriate actions
- Maintained appropriate filing of personal and professional documentation
- Identified needs and coordinated plans for travel and out-of-town functions
Lead Hostess
Akasha
09.2015 - 04.2017
- Enhance guest experience by efficiently managing reservations and seating arrangements
- Collaborate with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency
- Develop strong rapport with guests, leading to a high rate of return visits and positive reviews
- Maintain an organized and inviting waiting area for guests' comfort
- Manage reservations efficiently to accommodate walk-in guests and reduce wait times
- Assist servers with food delivery during peak hours to ensure timely service for all guests
- Contribute to team success through effective communication and cooperation with coworkers and management
- Handle high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts
- Take on the responsibility of both Serving or Bussing positions to ensure the restaurant is taken care of if someone calls out
Call Center Customer Service Representative/Sales Associate
Solar And Heating CO.
09.2014 - 08.2015
- Employee of the month within 3 months of working for the company
- Maintain a thorough knowledge of products and services to provide accurate information to customers
- Assist team members in improving their performance through constructive feedback and sharing best practices
- Consistently met or exceeded performance goals, contributing to the overall success of the call center
- Utilized persuasive sales techniques to convert leads into sales
- Brainstorm and developed sales strategies to achieve short and long term sales revenue objectives
Education
By-standard Intervention Training
West Hollywood03.2023
CPR Certified
West Hollywood, CA03.2023
Associate of Science -
Vincennes University
Vincennes, IN05.2022
Courses - Digital Content
Jumpcut Academy
Las Vegas05.2017
Skills
- Strong communication and interpersonal skills
- Works well with collaboration and team settings
- Upbeat positive attitude and professional demeanor
- Provide administrative support to customer service team
- Managed POS system and enters 50 orders per hour with zero errors - helped train 10 new staff to use technical system as well
- Respond to customer questions, inquiries, requests, and problems accurately
- Passionate about helping people
- Complex Problem-Solving skills
- Memorized over 50 menu items ad helped guide guests to their ideal dining experience
- Strong time management skills
- Detail-oriented with all tasks
- 15 years working in customer service
- Fast-typing skills; 60-80 WPM
- Comfortable working with MS Word, MS Office, and MS excel
Accomplishments
- Awarded "Above and Beyond Team Member of the Year 2022"; Montrose Hotel
Timeline
Waitress / Barista
Montrose Hotel At Beverly Hills
07.2021 - Current
Conscious Domestic Animal Expert
Lovie Dovie Dogs
02.2018 - Current
Personal Assistant
RAW Productions
08.2016 - 09.2019
Lead Hostess
Akasha
09.2015 - 04.2017
Call Center Customer Service Representative/Sales Associate
Solar And Heating CO.
09.2014 - 08.2015
By-standard Intervention Training
CPR Certified
Associate of Science -
Vincennes University
Courses - Digital Content
Jumpcut Academy
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