ASHLEY BROWN
Aquasco,US
Summary
Customer-focused and high-energy team member with experience in customer relationship management, conflict resolution, safety protocol, regulatory compliance, and time management. Team player who is adaptable and goal-oriented and has experience in scheduling, customer relationship management, and document control.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Caregiver
Grandfather
07.2019 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Student Financial Assistant
Financial Empowerment Center at PGCC
11.2021 - 05.2022
- Identified and suggested remedies for areas in need of improvement based on detailed daily reports and analysis
- Met business objectives by developing process improvements based on customer feedback
- Assisted operations by communicating with customers, filing documents, and managing data
Student Assistant
Prince George's Community College - Main Campus
11.2020 - 05.2021
- Created innovative product solutions based on a thorough understanding of student requirements
- Assisted students with their learning goals in small groups and on a one-on-one basis
- Was able to communicate effectively with management and instructors, and I was willing to accept constructive criticism and suggestions for improvement
Administrative Assistant
Seafarers International Union
06.2019 - 08.2019
- Visitors were escorted to specific offices or meeting rooms by me
- Answered phone calls from clients, vendors, and a variety of other callers looking for information
- Created and updated physical records and digital files to keep current, accurate, and compliant documentation
Administrative Assistant
Seafarers International Union
06.2018 - 08.2018
- Provided each customer with exceptional service by listening to their concerns and answering their questions
- Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff
- Created PowerPoint presentations for the purpose of business development
Education
Psychology - Associate of Science -
Prince George's Community College - Main Campusorge Largo, MD
01.2021
Bachelor of Science - Psychology
University of Maryland Global Campus
Adelphi, MD12.2025
High School
01.2019
Skills
- First Aid/CPR
- Medical billing
- Medical terminology
- Team liaison
- Critical thinking
- Computer proficiency
- Microsoft Word
- Customer service orientation
Certification
First Aid/CPR Certified
Timeline
Student Financial Assistant
Financial Empowerment Center at PGCC
11.2021 - 05.2022
Student Assistant
Prince George's Community College - Main Campus
11.2020 - 05.2021
Caregiver
Grandfather
07.2019 - Current
Administrative Assistant
Seafarers International Union
06.2019 - 08.2019
Administrative Assistant
Seafarers International Union
06.2018 - 08.2018
Psychology - Associate of Science -
Prince George's Community College - Main Campusorge Largo, MD
Bachelor of Science - Psychology
University of Maryland Global Campus
High School