Bethany Herndon
Ocala,FL
Summary
Proven professional with a track record of enhancing customer satisfaction at Publix and streamlining office operations at Tim Herndon Plumbing. Excels in problem-solving and administrative tasks, adept at managing time efficiently. Demonstrates strong customer engagement and file management skills, significantly improving workplace productivity and customer service quality.
Overview
2
2
years of professional experience
Work History
Front Service Clerk
Publix
08.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer issues with professionalism, escalating concerns to management when necessary.
- . Adapted well under pressure during high-volume hours or holiday seasons, consistently delivering prompt and courteous service to customers.
Office Assistant
Tim Herndon Plumbing
09.2022 - 08.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
Education
High School Diploma -
Lecanto High School
Lecanto, FL05.2022
Skills
- Customer Engagement
- Time Management
- Store Cleaning
- Problem-solving skills
- Administrative Skills
- Listening Skills
- File Management
Accomplishments
- Used Microsoft Excel to develop accurate invoice spreadsheets.
- Completed payroll for staff of 11 direct reports.
- Trained and mentored 2 employees.
Timeline
Front Service Clerk
Publix
08.2023 - Current
Office Assistant
Tim Herndon Plumbing
09.2022 - 08.2023
High School Diploma -
Lecanto High School
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