Jasmine Ngai
Seattle
Summary
Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.
Overview
9
9
years of professional experience
Work History
Swim Instructor for Children
British Swim School
06.2024 - Current
- Have patience with children of all ages, including children with special needs
- Provide helpful feedback to children and parents in order to improve swimming skills
- Be a customer service representative to parents and children on deck
- Engage with children in a fun learning environment
- Positive encouragement to all progress noticed in classes
Educator (Sales Associate, Seasonal)
LULULEMON
10.2022 - Current
- Provide remarkable customer services
- Always support and help out other co-workers
- Make genuine connections with customers
- Know the prices of most popular items
- Demonstrate great teamwork
- Memorize and incorporate product knowledge to help customers find the right product
- Be aware of gender terms
- Gained customers trust through inclusivity and diversity
- Helped teammates operate cash registers, handle cash, and credit card transactions
- Clean, maintain, and organize displays
- Created positive employee atmosphere
Private Nanny/Caretaker for children
Care.com
09.2021 - 05.2024
- Worked with children of all ages from infants, to toddlers, to children
- Provided compassionate, age-appropriate care for up to 3 children ensuring their safety, well-being, and development
- Developed and implemented engaging daily schedules, including educational activities, crafts, and outings to foster learning and creativity
- Managed household tasks such as meal preparation, light housekeeping, and organizing children's belongings
- Assisted with schoolwork and provided tutoring in workbooks to support academic achievement
- Maintained clear and consistent communication with parents regarding children's progress, needs, and any concerns
- Coordinated and supervised playdates and extracurricular activities to encourage socialization
Waitress and Server
BJ’s Restaurant and Brewhouse
10.2020 - 03.2021
- Clients commended for amazing service and guests requested specifically for my waitressing
- Remember daily specials for both food and drinks
- Be aware of gluten allergies and recommend gluten-free options
- Conversed with guests to create a personal relationship with customers
- Aided teammates with sidework, carry food to tables, and checking in with guests
- Pre-bus tables as customers finish dishes
- Master remembering regular customers’ orders
- Communicate with bartender for specialty drinks
- Reach out to manager for situations pertaining to passport or customer problems
- Demonstrate great teamwork
- Provide kid-friendly service and extend extra help to parents
- Offer assistance to service assistants and trainees
Waitress and Server
Tomatina
09.2019 - 03.2020
- Recommended seasonal/monthly specials
- Upsold appetizers in the beginning of each meal
- Offered a variety of desserts at the end of each meal
- Suggested discounted items during happy hours
- Obtained knowledge of the assorted alcohol on the wine/cocktail menu
- Memorized detailed ingredients within different sauces
- Encouraged drink refills
Waitress and Server
Barracuda Restaurant
10.2018 - 09.2019
- Provided extraordinary customer service
- Suggested dishes and recommend sushi
- Became aware of allergies and assured correct orders
- Advertised specials and popular items
- Greeted customers with a friendly and positive attitude
- Memorized ingredients in various Japanese and sushi dishes
- Promoted cooperative and healthy teamwork
- Used POS system to complete credit card and cash transactions
Sales Associate and Barista
TPUMPS
10.2017 - 01.2018
- Took customer orders accurately
- Managed cashiering system including credit cards transactions
- Completed 80-hour training for Seasonal support
Sales Associate and Barista
CAFFE´ ROMA
08.2016 - 10.2017
- Commanded menu items and ingredient knowledge in a short time
- Made and served espresso beverages
- Responsible for overall store cleanliness including store closing procedures
Sales Associate
WALGREENS
03.2016 - 11.2016
- Part time sales associate and cashier support
- Completed cashiering training and supported evenings and weekends front counter tasks
Sales Associate
JOURNEYS
10.2015 - 01.2016
- Greeted and welcomed customers with smile to Journeys
- Up-sold products to bring up sales and met Daily Sales Target
- Conducted inventory control
- Remembered popular brand prices
- Acknowledged ON-SALE items
Education
Associate’s Degree - Social Science
COLLEGE OF SAN MATEO
San Mateo, CABachelor of Arts - Organizational Leadership
NORTHWEST UNIVERSITY
Kirkland, WA03-2024
Associate’s Degree - Psychology for Transfer
COLLEGE OF SAN MATEO
San Mateo, CA01.2021
Skills
- Customer service
- Pool safety
- Parent communication
- Class instruction
- Equipment organization
- Expert swim technique
- Stroke techniques
- Public speaking confidence
- Group and individual instruction
- Adaptability in teaching
- Water safety instruction
- Competitive swim instruction
- Stroke demonstration
- Strong leadership
- Positive reinforcement techniques
- Swimming technique instruction
- Flexibility training
- Movement demonstrations
- Teamwork
- Multitasking Abilities
- Team collaboration
- Effective communication
- Complaint resolution
- Client relations
- Upselling
- Persuasion techniques
- Persuasive communication
- Conflict Resolution
- Product education
- Stress management
- Refunds processing
- Support case resolution
Hobbies and Interests
- Cosmetology
- Explore Psychology and Communications Classes
- Twitch Affiliated
Accomplishments
- California Food Handler Training Certificate Program, 04/15
- Achieved Black Belt, 2013
- Dean’s List (Honor’s Student) at CSM multiple semesters in a row
- Invitation to join Honor Society
- Earned multiple Swim Ribbons recognition at swim meet, BAC
Volunteer Experience
- Counselor in Training, Millbrae Recreation Center, Summer 2013
- Swim Assistant volunteer, Fog City Swim Team, Summer 2012
- Usher for Play, BHS, 2013-2014
Languages
Chinese (Cantonese)
Native or Bilingual
English
Professional Working
Timeline
Swim Instructor for Children
British Swim School
06.2024 - Current
Educator (Sales Associate, Seasonal)
LULULEMON
10.2022 - Current
Private Nanny/Caretaker for children
Care.com
09.2021 - 05.2024
Waitress and Server
BJ’s Restaurant and Brewhouse
10.2020 - 03.2021
Waitress and Server
Tomatina
09.2019 - 03.2020
Waitress and Server
Barracuda Restaurant
10.2018 - 09.2019
Sales Associate and Barista
TPUMPS
10.2017 - 01.2018
Sales Associate and Barista
CAFFE´ ROMA
08.2016 - 10.2017
Sales Associate
WALGREENS
03.2016 - 11.2016
Sales Associate
JOURNEYS
10.2015 - 01.2016
Associate’s Degree - Psychology for Transfer
COLLEGE OF SAN MATEO
Associate’s Degree - Social Science
COLLEGE OF SAN MATEO
Bachelor of Arts - Organizational Leadership
NORTHWEST UNIVERSITY