Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Fox

Hensley,AR

Summary

Results-driven Quality Professional with extensive experience at Grandeur/Fiocchi of America, skilled in in-process inspection and calibration procedures. Successfully reduced defect rates through effective root cause analysis and cross-functional collaboration. Strong communicator with a commitment to maintaining ISO standards and enhancing quality metrics, ensuring compliance and continuous improvement in production processes. Known for achieving impactful results through meticulous inspections and problem-solving. Reliable team player with strong collaboration skills and adaptability to changing requirements.

Overview

16
16
years of professional experience

Work History

Quality Technician/ Auditor/ Machine Operator

Grandeur/ Fiocchi of America
08.2019 - Current
  • Sampled materials and products to conduct in-depth measurements and tests.
  • Helped uncover and fix production problems in order to reduce overall defect rates.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
  • Managed non-conforming material program, including investigation, disposition, and corrective action plans that reduced instances of repeat issues significantly.
  • Maintained compliance with industry standards by conducting regular audits and updating quality control procedures as needed.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Ensured traceability of all components through proper labeling, storage, and tracking methods, ultimately reducing misplaced items or mix-ups during production phases.
  • Managed calibration schedules for all measurement equipment, ensuring accurate readings and minimal downtime due to maintenance or repairs.
  • Inspected manufactured parts by reviewing visually and assessing dimensions.
  • Conducted root cause analysis for recurring defects, enabling targeted corrective actions that reduced future occurrences significantly.
  • Collaborated with cross-functional teams to ensure consistent adherence to quality standards throughout the entire production process.
  • Enhanced manufacturing processes by implementing standardized testing procedures and documentation practices.
  • Streamlined the inspection process, reducing time spent on non-value-added tasks and increasing overall efficiency.
  • Improved product quality by conducting thorough inspections and identifying areas for improvement.
  • Reduced production defects by collaborating with engineering teams to develop corrective actions.
  • Proposed corrective actions to address recurring quality issues.
  • Collaborated with production staff to improve processes, reduce defects and optimize quality.
  • Maintained quality documentation and records for conformance with relevant standards.
  • Tested and evaluated product precision against specifications to reduce discrepancies.
  • Collected and analyzed data to measure effectiveness of quality control processes.
  • Reviewed production processes and identified potential quality issues.
  • Reported problems and concerns to management.
  • Inspected items and compared against standards to meet regulatory requirements.
  • Performed routine maintenance and calibration on testing equipment.
  • Performed tests and inspections to conform to established standards.
  • Drafted technical documents such as deviation reports, testing protocol and trend analyses.
  • Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
  • Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Conducted risk assessments to determine areas requiring increased focus during subsequent audits.
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
  • Maintained up-to-date knowledge of industry regulations and standards, ensuring audit practices remained compliant.
  • Improved audit efficiency with implementation of advanced software tools.
  • Facilitated training sessions for junior auditors, enhancing team proficiency and audit quality.
  • Initiated corrective actions to address audit findings, improving internal control systems.

Associate/ Cashier

Walmart Inc
07.2016 - 08.2019
  • Patrolled store departments to check for suspicious activities.
  • Controlled reduction of loss inventory by protecting company assets.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Wrote reports outlining activities and results.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
  • Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
  • Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
  • Wrote reports for internal and external crime, burglary, or theft.
  • Contacted local authorities and apprehended shoplifters.
  • Maintained a secure environment by conducting thorough surveillance, floor patrols, and CCTV monitoring.
  • Implemented loss prevention strategies and programs to minimize shrinkage.
  • Ensured compliance with company policies by auditing operational procedures and providing constructive feedback to improve overall performance.
  • Maintained detailed records of all incidents involving asset loss or shrinkage, supporting data-driven decision-making for future prevention efforts.

Server/ Trainer

Chili's Restaurant
05.2009 - 07.2016
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.
  • Fostered culture of continuous improvement by encouraging feedback on training programs and making necessary adjustments.

Education

GED -

Boulder High School
Boulder, CO
05-1997

Skills

  • In-process inspection
  • Testing procedures
  • Visual inspection
  • Final inspection
  • Quality metrics
  • Dimensional inspection
  • Sampling methods
  • Calibration procedures
  • Geometric dimensioning and tolerancing
  • Precision measurement tools
  • Measuring expertise
  • ISO standards

Timeline

Quality Technician/ Auditor/ Machine Operator

Grandeur/ Fiocchi of America
08.2019 - Current

Associate/ Cashier

Walmart Inc
07.2016 - 08.2019

Server/ Trainer

Chili's Restaurant
05.2009 - 07.2016

GED -

Boulder High School

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Crystal Fox