Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Angel Hyer

Middletown,NJ

Summary

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Willing to take on any task to support team and help business succeed. Offers strong leadership and problem solving abilities. Operations management Multitasking Analytical thinking Planning Critical thinking Time management Task prioritization Scheduling Sales coordination Discount planning Quality assurance Cultural awareness Coordination Social perceptiveness Public speaking Price structuring Leadership Compassionate communication Relationship building Rule enforcement Event coordination Recordkeeping Team Work Camper supervision Safety monitoring Activity planning Positive Interactions

Overview

9
9
years of professional experience
1
1
Certification

Work History

Commerce Online Executive

Shop Kalemo
Middletown, NJ
01.2021 - 12.2021
  • Optimized sales management by assessing marketing potential of new and existing store locations based on available statistics and expenditures
  • Optimized revenue with profitable pricing structures and strategic discount plans
  • Maintained consistently high customer satisfaction ratings through proactive service management strategies
  • Maximized ROI with promotions by correctly targeting plans, consistently locking in new customers
  • Achieved profit targets, leveraging market knowledge and in-depth forecasts to plan sales operations
  • Capitalized on emerging trends with proactive management approach
  • Assisted customers with sales and service needs
  • Protected company and customer data by following information policies
  • Troubleshot problems and developed successful solutions
  • Approached and solved work problems with initiative and sound judgement
  • Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.

Sales Representative

Vector Marketing Company
Middletown, Nj
05.2020 - 12.2021
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Organized sales paperwork, presented proposals and finalized contracts.
  • Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills.
  • Implemented brand marketing and sales campaigns.
  • Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
  • Cold-called leads and closed large number of new sales over several months.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Trained and mentored new sales representatives.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.

Shift Manager

QuickChek
Middletown, NJ
09.2021 - Current
  • Trained and mentored new employees to maximize team performance.
  • Excelled in every store position and regularly backed up front-line staff.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Evaluated employee performance and coached and trained to improve weak areas.

Head Summer Camp Counselor

Young People's Day Camp
Brick, NJ
06.2015 - 08.2021
  • Led groups of children safely through variety of camp activities.
  • Implemented camp activities fostering physical, social and emotional growth.
  • Checked children prior to entering boats, canoes or kayaks to check life jacket usage and maintain overall safety standards.
  • Supported children by actively listening and offering encouragement.
  • Organized and guided group activities by leading, coaching and participating with campers.
  • Helped at-risk youths in low-income areas by guiding, mentoring and counseling, as well as encouraging each to achieve personal and spiritual goals.
  • Cared for personal and health needs of disabled campers.
  • Counseled individuals on self-discipline and personal accountability.
  • Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.

Education

High School Diploma -

Middletown High School South
Middletown, NJ
06.2021

Skills

  • Networking Events
  • Interdepartmental Collaboration
  • Detail-Oriented
  • Discount Rate Requirements
  • Relationship Building
  • Market Trend Analysis
  • Budgeting and Expenditures
  • Operating Procedures and Policies
  • Problem Solving
  • Verbal and Written Communication
  • Sales Statistics Analysis
  • Customer Trend Analysis

Certification

Middletown High School South, middletown, NJ English

Languages

English
Native or Bilingual

Timeline

Shift Manager

QuickChek
09.2021 - Current

Commerce Online Executive

Shop Kalemo
01.2021 - 12.2021

Sales Representative

Vector Marketing Company
05.2020 - 12.2021

Head Summer Camp Counselor

Young People's Day Camp
06.2015 - 08.2021

High School Diploma -

Middletown High School South

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Angel Hyer