Daniyah Kehleay
Fayetteville,NC
Summary
Dynamic and empathetic professional with extensive experience at Veterans Affairs Medical Center, adept in medical billing and conflict resolution. Excelled in enhancing patient satisfaction and streamlining appointment processes, demonstrating a continuous learning mindset and proficiency in patient scheduling. Achieved significant improvements in clinic efficiency and patient care coordination.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Veterans Affairs Medical Center
01.2023 - Current
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Mailed patient appointment letters.
- Increased patient access to care by effectively coordinating referrals to specialists and diagnostic services.
- Collaborated with interdisciplinary teams to optimize patient care and facilitate seamless transitions between departments.
- Contributed to increased clinic efficiency by accurately maintaining electronic health records and promptly updating patient information.
- Interviewed patients to verify and update clinical and demographic records.
- Facilitated positive relationships with external providers through effective coordination and communication of patient referrals.
Optometry Technician
The Eye Center
07.2021 - 12.2023
- Trained first-time contact wearers on insertion and removal of lenses.
- Followed up on unpaid insurance claims, outstanding customer balances and other financial discrepancies.
- Assisted shoppers with selecting eyeglasses and contact lenses, recommending appropriate frames and lens types.
- Supported optometrists with administering eye exams, leading to better patient outcomes.
- Completed insurance claim forms accurately, expediting reimbursements for both patients and the practice.
- Scheduled examinations, contact lens fittings, optical dispensing appointments and other procedures.
- Participated in community outreach events, promoting the importance of routine eye examinations for overall ocular health.
- Maintained detailed knowledge of eyeglass frames, contact lens types and eye care solutions.
- Educated patients on proper contact lens care, reducing instances of complications or infections.
- Optimized appointment flow through effective time management skills, minimizing delays during busy clinic hours.
- Gained proficiency in electronic health record systems, improving data accuracy and accessibility for the entire team.
- Handled vision insurance claims, processing patient accounts using Software.
- Kept inventory stocked by ordering supplies when needed, preventing shortages that could disrupt patient care.
- Collaborated with team members to optimize workflow efficiency, resulting in reduced wait times for patients.
- Assisted in training new staff members on office procedures, fostering a supportive work environment.
- Enhanced patient experience by delivering exceptional customer service and addressing concerns.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
Activities Assistant
Haymount Rehabilitation Center
02.2018 - 12.2020
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Provided emotional support and companionship to improve quality of life for residents.
- Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Engaged residents through events, small groups, and personal attention.
- Scheduled movies, entertainment, and other special events.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Increased social interaction among residents through facilitating group activities and fostering a sense of community.
- Maintained cleanliness standards within activity spaces through diligent organization efforts and adherence to infection control protocols.
- Managed inventory of activity supplies, ensuring adequate materials were available for planned events while adhering to budget constraints.
- Assisted with physical therapy exercises to help residents regain strength and mobility.
Education
Bachelor Of Health Science - Healthcare Management
Fayetteville State University
Fayetteville, NCAssociate Of Applied Science - Healthcare Management Technology
Fayetteville Technical Community College
Fayetteville, NC05.2023
Skills
- Conflict resolution techniques
- Medical billing experience
- Continuous learning mindset
- Recordkeeping skills
- Proficient in patient scheduling
- Patient appointment management
Certification
Phlebotomist
Timeline
Advanced Medical Support Assistant
Veterans Affairs Medical Center
01.2023 - Current
Optometry Technician
The Eye Center
07.2021 - 12.2023
Activities Assistant
Haymount Rehabilitation Center
02.2018 - 12.2020
Bachelor Of Health Science - Healthcare Management
Fayetteville State University
Associate Of Applied Science - Healthcare Management Technology
Fayetteville Technical Community College
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