Raechele Davis
Chesapeake,VA
Summary
Motivated and detail-oriented sales professional with over 10 years of experience. Seeking an opportunity to apply advanced knowledge of sales, customer service, management, and previous work experience to meet company’s goal. Strategic and relentless Membership Development Manager with proven proficiency at raising record-setting funds and at leading and inspiring teams to attain new levels of funding success. Consummate people-person with enviable skills at building trust and long-term relationships with potential donors. Expects and achieves personal and team results while always exhibiting interpersonal respect.
Overview
21
21
years of professional experience
Work History
Membership Development Manager
08.2016 - Current
- Created creative, nurturing, and meaningful relationships with key local communities as well as senior focused businesses to grow membership year-round
- Nurture/build/cultivate business-to-business partnerships to gain new members year-round
- Managed over 50 customer calls per day.
- Increased sales by 10%.
- Planned, coordinate and execute local events within community (e.g., information sessions, health fairs, doc talks and more) to help reach target market
- Cultivates direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round
- Recovers dormant customers via sales tools and marketing campaigns and re-enrolled them.
- Assigned work to fundraising staff and monitored performance to meet targets
- Contacted corporate representatives, government officials or community leaders to increase awareness of organizational causes and activities
- Recommended specific products and services in alignment with individual needs, requirements and specifications
- Determined target demographics and devised strategic marketing initiatives to reach target audiences
- Designed and edited promotional publications such as flyers
- Promoted program to funders through direct appeals and special publications or online appeals
- Managed budgets for staff operations to keep costs low and maximize profits
- Managed promotional initiatives and special events to enhance press coverage and boost numbers
- Designed and edited promotional publications such as brochures
Customer Service Representative
QVC
Chesapeake, VA
09.2014 - 08.2016
- Process customer orders
- Respond to requests and resolve complaints or order issues
- Assist clients with credit card applications
- Consistently provide excellent customer service to ensure client retention
- Align work quality with established standards and policies.
- Increased sales by 10%
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Handled customer inquiries and suggestions courteously and professionally
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Processed customer service orders promptly to increase customer satisfaction
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Provided primary customer support to internal and external customers
- Utilized customer service software to manage interactions and track customer satisfaction
- Tracked customer service cases and updated service software with customer information
- Developed customer service policies and procedures to meet and exceed industry service standards
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Personal Banker
Wells Fargo
Virginia Beach, VA
04.2011 - 03.2014
- Member of management team; oversaw bank operations during manager absences
- Supervised, coached, and supported teller staff
- Worked directly with bank customers to open personal and business accounts
- Sell additional services and enhancements
- Processed and closed loans in conjunction with loan specialists
- Verified cash transactions from Brinks
- Processed leases for safe deposit boxes
- Performed bank open and close procedures
- Coordinated with security team following robbery.
- Worked closely with management to strategize sales techniques to increase branch production and customer service
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
- Cross-sold bank products and services to meet customer needs and provide options
- Promoted financial products by maintaining excellent service offering knowledge
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients
- Followed up with customers to gather feedback and provide additional assistance
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database
Customer Service/Marketing Account Manager
Bank of America
Norfolk, VA
05.2009 - 04.2011
- Responded to customer inquiries about their account balances
- Resolved disputes and concerns
- Maintained exceptional customer service and satisfaction levels
- Contributed to revenue growth by selling enhancement services to card holders
- Adept at performing under pressure or on tight deadlines.
Substitute Teacher
Chesapeake School Board
Chesapeake, VA
09.2008 - 04.2009
- Presided over classes for all grade levels
- Delivered lesson plans, controlled classroom behavior, administered assessments, and monitored classwork
- Maintained exceptional organizational skills to support teaching staff
- Ensured adherence to all school and classroom policies and procedures.
Sales/Customer Service Representative
Affinity Four
Norfolk, VA
05.2008 - 09.2008
- Sold long-distance coverage, wireless telephones, DTV subscriptions, roadside assistance programs, and DSL or dial-up connection
- Provided timely, fair, and equitable solutions to customer issues
- Earned repeat business through delivery of exceptional customer service
- Strong work ethic and drive to perform
- Exceeded all sale goals.
Account Executive
Household Finance
Chesapeake, VA
09.2006 - 12.2007
- Sold various sub-prime loan products: mortgages, auto and personal loan options, property and casualty, credit, life, disability, and auto protection insurance
- Applied a needs-focused approach to customizing client financial solutions.
Customer Service/Sales Representative
Household International Card Services
08.2003 - 09.2006
- Provided credit card customers with detail information about their individual credit card accounts
- Responsible for selling enhancements services to HSBC credit card holders
- Collected payments on pass due credit cards
Education
Bachelor of Science - Urban Studies
St.Peter's College
Jersey City05.1996
Associate of Science - Public Policy
Saint Peter’s College
Jersey City, NJ05.1994
Skills
- Customer Service
- Management
- Sales
- Analytical Skills
- Leadership
- Professionalism
- Data Processing
- Project Oversight
- Conflict Resolution
- CRM Proficiency
- Performance Tracking
- Conflict resolution
- Interpersonal communication
- Marketing strategy
- Public speaking
- Membership Retention
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Membership Development Manager
08.2016 - Current
Customer Service Representative
QVC
09.2014 - 08.2016
Personal Banker
Wells Fargo
04.2011 - 03.2014
Customer Service/Marketing Account Manager
Bank of America
05.2009 - 04.2011
Substitute Teacher
Chesapeake School Board
09.2008 - 04.2009
Sales/Customer Service Representative
Affinity Four
05.2008 - 09.2008
Account Executive
Household Finance
09.2006 - 12.2007
Customer Service/Sales Representative
Household International Card Services
08.2003 - 09.2006
Bachelor of Science - Urban Studies
St.Peter's College
Associate of Science - Public Policy
Saint Peter’s College
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