Madison Gerhart
Fort Collins
Summary
Highly dependable and motivated employee with strong working knowledge of compliance expertise, continuing medical education, event coordinating, customer service, and business administration. Thrives in fast-paced environments while maintaining focused and professional demeanor. Exceptional communication skills, meticulous attention to detail, excellent prioritization abilities, and exceptional time-management skills.
Overview
8
8
years of professional experience
Work History
Compliance Coordinator
AOE Consulting
01.2024 - Current
- Plan and Implement activities for Continuing Medical Education that follow Compliance Protocols for the ACCME and other entities
- Maintain relationships with various clients to promote learning organization and ensure various compliance rules are being met
- Effectively implementing best training practices and adult learning principles in planning and creation of instructional materials.
- Oversee administrative coordination for education programs and perform application reviews, develop Learning Objectives, compliance reviews, disclosure collection, mitigation, and distribution of credit
- Coordinate large-scale Continuing Medical Educational Events including developing registration, executing contracts with hotel and vendors, planning throughout course of event, and perform on-site monitoring to ensure compliance
- Worked on various continuing education projects simultaneously and thrived in fast-paced environment.
- Worked closely with instructors to prepare online materials, content, and tools to facilitate training globally.
- Contributed to development of comprehensive employee training courses.
- Built Learning Management System that provides recordings and education for users to access
- Built an Event Learning Management System and monitored all virtual event items including live streams during duration of event.
- Adapted to changing priorities and interacted effectively with clients and coworkers.
- Performed activity audits and reviewed activity files for compliance concerns and violations.
Event Coordinator/Office Program Coordinator
Colorado State University, 4-H Youth Development
05.2023 - 01.2024
- Coordinate and organize successful events for 4-H Members locally, regionally, state-wide, and nationally
- Create and monitor budgets ranging from $20k-$100k+ and make appropriate adjustments throughout event cycle
- Review and provide correspondence for contracts, Memorandum of Understandings, and other written materials/agreements
- Organize productive layouts for events, arrange event logistics and staffing, as well as have effective communication internally/externally throughout the entirety of the event
- Plan and attend up to 10 events annually, achieving on-time execution for up to 1,000 attendees
- Professionally manage various event details and considerations such as venue, schedule, lodging, transportation, expenses/budgets, guest speakers, food and beverage, audiovisual setup, ordering supplies, etc
- Gain strong expertise in client relations, with frequent phone, email, video call, and in-person communication at all stages of the event planning process
- Generate and submit travel documents for staff
- Coordinate registration process, data management, participant support and updates on event details
- Support State Specialists and other office staff to positively promote the 4-H Program
Referral Coordinator/Front Desk
The Fort Collins Youth Clinic
09.2019 - 04.2023
- Managed referrals for four total clinics and over 17,000 patients
- Provided knowledge of clinic referral, scheduling processes, and billing/authorization requirements
- Answered telephone calls, patient portal messages, emails, and voicemails in a timely manner
- Performed daily office administrative duties
- Tracked work queues to ensure referrals and authorizations are responded to before expiration
- Formed relationships with Specialists within the community to collaborate patient care
- Facilitated environmentally safe disposal and cleaning protocols using OSHA guidelines
- Consistently communicated with patients, specialists, and providers to navigate the healthcare system and listen to concerns regarding financials, location barriers, etc
- Ensured patient medical information remains confidential using HIPAA Guidelines
- Answered patient questions and inquiries and scheduled appointments
- Obtained prior authorization through Insurance Entity for consultations, imaging, medical equipment, etc
Hostess
The Still Whiskey Steaks
08.2020 - 12.2020
- Greeted customers happily and met their specific needs, while working with other employees to meet the restaurant's needs
- Supported other staff to keep flow of restaurant consistent and maintain a positive environment
- Immediately addressed any concerns and complaints from customers to promote quality dining
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation using OSHA guidelines
- Completed thorough and accurate opening and closing duties
- Worked with many POS systems including Toast and Touch Bistro
- Responsible for performing high quality customer service in a restaurant setting
- Worked to meet customers needs efficiently while keeping a positive energy
- Followed food handling protocol, and consistently cleaned up surrounding outdoor environment to maintain sustainability
- Worked with coworkers to meet restaurant standards at all times
- Listened to customer concerns and worked efficiently to meet customer's needs and standards
Front Desk/Childcare
Raintree Athletic Club
12.2017 - 09.2019
- Created communication strategies to meet client objectives, educated members on club changes and promotions
- Planned and led exercise activities, guided dance classes as well as a variety of youth fitness classes
- Performed sales of gym merchandise while having a working knowledge of POS systems
- Gave tours and checked inventory for supplies, including cleaning supplies, gym equipment, etc
- Performed cleaning duties, such as laundry duties, cleaning gym equipment, lockers, general gym area while following OSHA protocol
Cocktail Server
Mishawaka Amphitheatre
04.2018 - 10.2018
- Responsible for performing high quality customer service in a restaurant setting
- Worked to meet customers needs efficiently while keeping a positive energy
- Followed food handling protocol, and consistently cleaned up surrounding outdoor environment to maintain sustainability
- Worked with coworkers to meet restaurant standards at all times
- Listened to customer concerns and worked efficiently to meet customer's needs and standards
Certified Nursing Assistant
Columbine Health Systems
09.2017 - 02.2018
- Responded to issues promptly and professionally, and consulted my team and other staff for clarification and assistance
- Documented clinical notes in patient's chart to keep Medical Records up-to-date
- Transferred insurance and patient information into computer software using Allscripts (EHR,PM), Phreesia Software, My Health Portals, RightFax, Microsoft Word, Microsoft Excel, and EPIC
- Maintained trust, dignity, and respect of patient while performing daily tasks such as toileting, bathing, and feeding
Bagel Maker
Bagel Place 2 at CSU
08.2016 - 09.2017
- Made bagels for staff and students in Lory Student Center at CSU
- Managed money and financials by handling cash drawer
- Listened to customer needs and made daily food orders
- Recommended best selling items, advertised and marketed new products
Education
Health and Exercise Science - Sports Medicine
Colorado State University
05.2020
Skills
- Event Coordination
- Activity Planning
- Compliance documentation
- Budget Management
- Contract Review
- Logistics Management
- Communication
- Compliance monitoring
- Regulatory compliance oversight
- Client Relations
- Data Management
- Patient Support
- Referral Management
- Scheduling
- Office Administration
- Collaboration
- Healthcare Navigation
- Auditing
- Confidentiality
- Customer Service
- Social Perceptiveness
- Problem Solving
- Time Management
- Microsoft Office Suite
- Financial Knowledge
Accomplishments
- First Aid/CPR Certified
- Led Recycling Initiative
- OSHA Trained
- HIPAA Trained
Hobbies and Interests
- Avid Hiker
- Outdoors Lover
- Sustainable Gardening Enthusiast
- Indoor Plant Care
- Cross-stitching
Timeline
Compliance Coordinator
AOE Consulting
01.2024 - Current
Event Coordinator/Office Program Coordinator
Colorado State University, 4-H Youth Development
05.2023 - 01.2024
Hostess
The Still Whiskey Steaks
08.2020 - 12.2020
Referral Coordinator/Front Desk
The Fort Collins Youth Clinic
09.2019 - 04.2023
Cocktail Server
Mishawaka Amphitheatre
04.2018 - 10.2018
Front Desk/Childcare
Raintree Athletic Club
12.2017 - 09.2019
Certified Nursing Assistant
Columbine Health Systems
09.2017 - 02.2018
Bagel Maker
Bagel Place 2 at CSU
08.2016 - 09.2017
Health and Exercise Science - Sports Medicine
Colorado State University
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