Cynthia Novotny
Spokane,WA
Summary
Strategic Sales and Negotiation- Nineteen years of successful tangible and intangible sales and negotiation experience with retail, recreational vehicles, autos, textiles and business to business goods. Proven track record of achieving or exceeding sales goals by having in depth product knowledge and a keen understanding of the market. Customer Experience and Communication - Twenty years experience enhancing customer experience through active listening, communication and understanding the type of buyer. Leading to customer loyalty, higher gross profits, increased spending per visit and shorter time between repeat shopping visits. Problem Solving and Decision Making - Twenty-plus years quick decision making and pivoting urgently to overcome objections and challenges. Conduct market research to drive business growth and new clients.
Overview
19
19
years of professional experience
Work History
Certified Sales and Leasing Consultant
Findlay Lexus of Spokane
04.2023 - Current
- Consistently rank in top percent of sales associates, top gross profit held, add ons and customer service scores
- Earn client trust through effective communication and using active listening skills, keeping client focus in mind
- Leverage CRM tools to manage client relationships, maintain consistent communication and create new sales
- Successfully demonstrate vehicles value and the brand, negotiations, dealership add-ons and closing deals
- Deliver exceptional customer service to consistently achieve sales targets even in competitive and inventory-challenged environment
RV Sales Associate
Camping World
03.2021 - 04.2023
- Ranked consistently in top 1-3 for RV unit sales and top gross profit. Achieving top gross profit and gross profit percent in 2021-2022
- Quickly built client relationships using open-ended discovery questions and attentive listening skills
- Actively built and presented the picture and lifestyle of camping. Demonstrated value of the coach by effectively showcasing its benefits and features and matched clients’ aesthetics with coach options that fit within budgets
- Successfully negotiated and closed sales holding gross profit by overcoming obstacles and pivoting strategies
B2B Sales Representative
Staples
01.2020 - 03.2021
- Achieved Million Dollar Club status as a B2B Sales Rep during a 60 percent furlough period. Surpassing sales goals by 364 percent in Period-12 and 141 percent in Period-11, leading to a promotion.
- Conducted in-person, virtual, and phone meetings to deliver compelling sales pitches to clients
- Generated leads through cold calling and door-to-door outreach, driving market expansion and business growth
- Collaborated with businesses, schools, and nonprofits to build strong client relationships
Store Manager
Jos A Banks
01.2019 - 02.2020
- Achieved double-digit growth in all key performance indicators and record-highest stores sales volume while successfully navigating through a severe flooding closing our store for over two weeks and partial closure for four weeks
- Led and trained teams across multiple stores, transforming employees into top performers exceeding performance metrics, Leading to my District Manager recruiting me to Staples under him
- Analyzed financial and operational reports to identify improvement areas and consistently meet sales and key performance indicator goals
- Collaborated with Regional VP and VP of merchandise allocation to rebrand store adding all generation sales
- Managed all store operations, effective scheduling, merchandising and customer relation
Principal Designer & Business Consultant
Cyr Design & Remodeling LLC
03.2015 - 03.2017
- Negotiating products, bids and costs to secure clients and jobs, reviews of project timelines, costs, and budgets
- Designed project and floor plans to keep timelines, materials, and projects on time to meet client expectations
- Hired and managed subcontractors and monitored suppliers to ensure timely delivery of materials ensuring adherence to strategic timelines and project requirements
- Ensured all work met code requirements and passed inspections, successfully managing the construction business despite challenges in business development and client acquisition
Store Manager
White House | Black Market
10.2006 - 12.2014
- Successfully recruited, hired and trained a team of twenty within two weeks for a grand opening leading to significant sales leading to a promotion to a higher volume store in CA within first year
- Implemented and rollout new sales processes and techniques for all eleven stores that contributed to the success of the district
- Achieved key performance indicators and sales plan goals by developing and supporting a high-performing team, resulting into several of my stores part time sales staff becoming highly effective store managers
- Trained new managers for the district and supported district operations in the district manager’s absence
- Researched industry and competitor trends to enhance marketing strategies, community involvement with fashion shows within Spokane/ Spokane Valley to drive our brand and boost sales
Education
A.A. Interior Design - Interior Design
Spokane Falls Community College
Spokane, WACredited Business Qualifying Class - Business Ownership
Spokane Community College
Spokane, WASkills
- Sales- Hardline, Softline & B2B
- Negotiation & Problem Solving
- Training & Development Of Teams
- Textile Design Negotiation and Sales
- Customer Relationship Management
- Market Research & Data Analysis
- Budgeting, Analytical & Cost Control
- Interpersonal skills
- Retail Stores Operations & Management
- Public Speaking
- Collaborating with Cross Functional Teams
- Business Development
- CRM, Salesforce
ADDITIONAL EXPERIENCE
- Store Manager, New York & Company, September 1999 – October 2006, Spokane, WA
- Interior/ Exterior Designer/Project Manager, National Lenders Services, Spokane & Davenport, WA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified Sales and Leasing Consultant
Findlay Lexus of Spokane
04.2023 - Current
RV Sales Associate
Camping World
03.2021 - 04.2023
B2B Sales Representative
Staples
01.2020 - 03.2021
Store Manager
Jos A Banks
01.2019 - 02.2020
Principal Designer & Business Consultant
Cyr Design & Remodeling LLC
03.2015 - 03.2017
Store Manager
White House | Black Market
10.2006 - 12.2014
A.A. Interior Design - Interior Design
Spokane Falls Community College
Credited Business Qualifying Class - Business Ownership
Spokane Community College
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