Nehemiah Barnes-Williams
Princeton,IL
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Dishwasher/Busser
Porter Cullens
07.2020 - Current
- Scrubbed pots, pans, and trays by hand or by industrial washing machine
- Restocked main kitchen areas with items from shelves, coolers, and freezers to help food preparation staff stay focused on customer orders
- Pulled mats, swept and mopped floors
- Organized garage and walk-in after receiving shipments
- Broke down boxes from shipments
- Move heavy food products like corn beef from the oven to a walk-in cooler
- Briefly helped prepare ranch, pickle aioli, and tartar prior to leaving
- Worked through the second shutdown of restaurants during COVID as the only dishwasher
Order Picker
Ace Hardware
03.2025 - 09.2025
- Selected and picked orders accurately, ensuring timely fulfillment of customer requests.
- Collaborated with team members to streamline order picking workflows, enhancing overall productivity.
- Implemented best practices for packaging and labeling items to minimize shipping errors.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Call Center Specialist
First Chicago Insurance Company
11.2023 - 05.2024
- Managed high-volume inbound calls, ensuring customer inquiries received prompt and accurate responses.
- Implemented quality assurance measures, conducting regular audits of calls to ensure compliance with company standards.
- Assisted customers by answering questions and responding to inquiries.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed high call volume while maintaining professional composure under pressure, ensuring positive customer interactions.
- Analyzed customer feedback to identify trends and recommend process improvements for enhanced service delivery.
- Developed scripts and guidelines to standardize communication, improving overall client satisfaction scores.
Sales Assistant
Sherwin-Williams
10.2022 - 01.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used in-store system to locate inventory and place special orders for customers.
Gym Receptionist
Illinois Central College
02.2021 - 05.2021
- Managed front desk operations, ensuring efficient guest check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of reception area to enhance client experience.
- Processed membership applications and payments using gym management software.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Checked members into gym by scanning badges.
- Fostered positive first impression of gym by warmly greeting all visitors.
- Confirmed appointments, communicated with clients, and updated client records.
- Helped maintain the entirety of said gym.
Donations Assistant
Goodwill
08.2018 - 07.2019
- Greeted and engaged in friendly conversation with every donor to create positive donor experiences
- Offered donors assistance in unloading and carrying donations from vehicles
- Locked doors, shut lights, and turned on an alarm system, adhering to all store closing procedures
- Provided knowledgeable service when answering questions and greeted all customers with my friendly demeanor.
- Greeted guests with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Education
High School Diploma -
Evergreen Park Community High School
05.2019
Skills
- Sanitizing protocols
- Kitchen station support
- Computer maintenance
- Customer Service
- Basic understanding of Computers/Technology
- Work ethic
- Organizational skills
- Coordination
- Technical Illustration
- Heavy lifting
- Problem-solving
- Efficient cleaning
- Safety awareness
- Restocking skills
- Supply restocking
- Reliability
- Positive attitude
- Decision-making
- 2D Design
- Artistic Flair
- Excellent Team Player
- Waste disposal
- Efficient nature
- Fast-paced environment
- Team collaboration
Accomplishments
- Recognized by employers as hardworking and was offered a second job as a dishwasher.
- Ran the 4x8 at state in 2019 (Charleston, Illinois)
- Varsity Soccer Member (2 years, 4 in total)
- Varsity Track (1 year)
- Girls Soccer Manager (2 years)
2D Art
I use colored pencil with marker and different mediums to make pieces. Not a career but definitely something id love to pursue in the future.
Timeline
Order Picker
Ace Hardware
03.2025 - 09.2025
Call Center Specialist
First Chicago Insurance Company
11.2023 - 05.2024
Sales Assistant
Sherwin-Williams
10.2022 - 01.2023
Gym Receptionist
Illinois Central College
02.2021 - 05.2021
Dishwasher/Busser
Porter Cullens
07.2020 - Current
Donations Assistant
Goodwill
08.2018 - 07.2019
High School Diploma -
Evergreen Park Community High School