Kristi Hansen

• Directed the bank operations, information technology, compliance, operational risk, core processing, security, sales, electronic delivery channels, ATM delivery channels, efficiency, change management, culture and product development functions of the bank.
• Introduced advanced technology solutions for data-driven decision-making, enabling more informed strategic planning.
• Supported Executive Team in reviewing, identifying, and prioritizing strategic initiatives.
• Strategically plan for the future of the organization by developing short, intermediate and long range plans, acquisition strategies, operational efficiencies, change management and technology needs of the bank to achieve goals and objectives for the bank and holding company.
• Ensures consistent delivery of all services, promoting strong customer experience standards, regulatory compliance and operational efficiency to encourage continuous improvement.
• Determine methods and procedures for executing corporate wide strategic plans, action plan initiatives and programs within the bank.
• Actively lead, manage and monitor projects and committees related to operational, product and sales initiatives to ensure the bank is aware and incorporating new trends, technology and product offerings to exceed customer expectations.
• Established performance metrics and KPIs to monitor progress, ensuring continuous improvement in operations.

Key Achievements:

• Directed a cross-functional team to evaluate and implement a new core processing, electronic delivery channel and ancillary product systems.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Championed innovation within the organization, promoting creative thinking and problem-solving techniques to drive business growth.
• Established performance goals for department and outlined processes for achievement.
• Cultivated strong relationships with key stakeholders, fostering collaboration and partnerships for mutual success.
• Led change management initiatives that improved organizational culture and employee engagement.
• Substantially improved productivity while reducing staffing and operational costs.
• Established robust compliance programs to ensure adherence to industry regulations and mitigate legal risks.

• Responsible for coordinating projects directed towards cross departmental workflow efficiencies
• Identify and resolve business application issues by performing root cause analysis
• Assist Vendor Management with contract reviews
• Enhanced team productivity by providing training and mentorship to junior staff members.
• Analyzed data to identify areas of improvement, implementing changes that resulted in greater operational efficiency.
• Research, design, and deploy new and existing application enhancements

Key Achievements

• Managed projects efficiently, ensuring timely delivery and high-quality results.
• Trained and guided team members to maintain high productivity and performance metrics.
• Follow internal project management methodology when implementing application enhancements
• Complete all regulatory documentation to insure critical security issues are addressed
• Responsible for maintaining relationships with the Regional Clearing Houses, Correspondent Banks, and the Federal Reserve Bank
• Paperless workflow ambassador for Deposit Operations to promote efficiencies across business lines by utilizing MFP technology.
• Played a lead role in CIF Core bank system initiatives.

Managed consumer lenders, retail banking, branch networks, member service, relationship managers and business development employees.

• Oversaw sales development and marketing activities for all full service, specialized branch locations and alternative delivery channels including payday lending.
• Effectively nurture and promote a cross sales environment focusing on loan volume, deposit growth, services, business, commercial and new retail accounts.
• Train and develop new hires and current staff on sales initiatives, marketing concepts, branding and branch development.
• Develop, coordinate and implement branch promotions, sales activities, call parties, guerilla marketing efforts, and trade show events.

Key Achievements:

• Exceeded consumer loan, retail and income budget goals.
• Effectively nurtured and promoted a cross sales environment focusing on loan volume, deposit growth, new memberships, services, business, commercial and new retail accounts.
• Managed budgets to reduce expenses and increase fee income.
• Developed, coordinated and implemented viral marketing strategies.

• Strengthened staff skills by developing curriculum and directly training staff within the region using 25 training modules, 7 annuity school training programs, standard platform annuity training manual and licensed banker training program that I produced and initiated.

Key Achievements:

• Managed a large pipeline of loans while ensuring timely submission of all necessary documentation for underwriting approval and closing coordination.
• Developed comprehensive knowledge of various loan programs, including conventional, FHA, VA, USDA, HELOCs, refinances, and reverse mortgages to better serve client needs.
• Streamlined loan processing times by proactively addressing potential roadblocks and maintaining open lines of communication with all stakeholders.
• Maintained a high level of customer satisfaction by resolving issues quickly and professionally.
• Communicated with clients, processing teams and other third parties to achieve prompt loan closings.