Nicholas Dziminowicz
Buckley,WA
Summary
Passionate analyst with drive and determination ready to take on new challenges. Strong work ethic, adaptability, attention to detail, and analytical skills. What I lack in on the job experience I make up for in determination and hard work. I'm currently working on credits for an Associates Degree with a focus on Computer Science. Passed the Google Data Analytics Certificate Program and currently expanding my knowledge with R, SQL, and Tableau on my own since it's a field I'm passionate about.
Overview
10
10
years of professional experience
Work History
Retention Sales Associate
Travelers Insurance
Lugoff, SC
06.2023 - Current
- Gathered necessary information, provided precise quotes, and effectively closed sales.
- Provided prospects a consultative sales experience, emphasizing customer counseling and education to achieve sales goals.
- Maintained product knowledge across all 48 states, including their individual requirements and rules.
- Consistently achieved top sales numbers for company KPI's.
Central Claims Rep - Senior
Progressive Insurance
Lugoff, SC
07.2022 - 02.2023
- Conducted interviews with individuals involved in accidents to assess coverage and determine liability decisions, and effectively communicated those decisions.
- Demonstrated consistent excellence by consistently meeting or exceeding KPI's as a top performer in the resource group.
- Managed a substantial workload of around 100 claim files autonomously, ensuring their successful completion.
Lead Customer Service Agent (Ramp)
Delta Air Lines
Seatac, WA
06.2021 - 07.2022
- Successfully coordinated multiple workgroups to exceed customer expectations and meet operational deadlines.
- Managed a team of ramp agents responsible for the loading, unloading, and organization of baggage, cargo, and dangerous goods onto aircraft in compliance with weight limits and center of gravity calculations.
- Executed a wide range of duties related to aircraft handling and servicing, including marshalling, pushback, loading operations, safety inspections, and GSE operation.
Leak Detection Specialist
Red Rhino Leak Detection
Fort Myers, FL
12.2020 - 06.2021
- Delivered outstanding sales results by consistently surpassing the 40k per month target.
- Performed diagnosis on pool equipment and water supply systems using technical equipment to identify malfunctions and pinpoint leaks.
- Diagnosed customer issues, recommended personalized product and service plans, and achieved monthly sales goals.
Operations Supervisor
McGee Air Services
SeaTac/Everett, WA
10.2017 - 12.2020
- Provided comprehensive job training to hundreds of agents at SeaTac and Paine Field through both classroom sessions and On-The-Job training.
- Coordinated vendor companies to enhance customer satisfaction and optimize travel experience by seeking feedback and implementing new strategies.
- Proactively addressed performance concerns related to baggage handling, performance metrics, safety protocols, and attendance.
Front End Manager
San Juan Lanes Bar And Grill
Anacortes, WA
01.2015 - 08.2017
- Organized and managed schedules for servers, bar staff, and bowling crew to optimize coverage for expected customer demands.
- Provided daily oversight and evaluated individual work performance to help develop employees.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and paid outs.
- Trained, coached, and developed 40 employees while fostering a respectful and open atmosphere.
Skills
- Google Data Analytics Certificate Program
- Skilled with Microsoft Office products and Google Docs
- Comfortable in a fast paced environment
- Confident working multiple projects at once
- Excellent communication and teamwork skills
- Familiar with relational databases and learning SQL
References
References available upon request.
Timeline
Retention Sales Associate
Travelers Insurance
06.2023 - Current
Central Claims Rep - Senior
Progressive Insurance
07.2022 - 02.2023
Lead Customer Service Agent (Ramp)
Delta Air Lines
06.2021 - 07.2022
Leak Detection Specialist
Red Rhino Leak Detection
12.2020 - 06.2021
Operations Supervisor
McGee Air Services
10.2017 - 12.2020
Front End Manager
San Juan Lanes Bar And Grill
01.2015 - 08.2017
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