Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Timeline
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Inna Herzheva

New York,New York

Summary

Dynamic Travel Advisor with a passion for crafting bespoke luxury itineraries. Expert in customer relationship management and negotiation, consistently enhancing client satisfaction. Leveraged extensive travel experience across 30+ countries to deliver tailored recommendations, ensuring seamless travel experiences and fostering strong partnerships with suppliers. Committed to excellence in service and organization.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales Manager

Balsamo
New York, NY
06.2025 - Current
  • Implemented CRM systems to streamline sales processes and improve client interactions.
  • Coordinated with marketing teams to align promotional campaigns with sales objectives.
  • Fostered relationships with key clients to drive repeat business and referrals.
  • Managed daily operations of sales department.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.

Travel Advisor

InteleTravel
La Jolla, California
11.2022 - 05.2025
  • Created customized luxury travel itineraries tailored to client preferences. Proactively responded to client inquiries, resolved complaints, and addressed any issues that arose during the booking and travel process, ensuring continued availability to clients.
  • Leveraged personal travel experiences in the Dominican Republic, Bahamas, Jamaica, and Mexico to provide tailored recommendations and insights, enriching the planning process with firsthand knowledge of the region. Managed and executed travel arrangements autonomously, from initial consultation to final booking, ensuring seamless experiences for clients.
  • Continuously built and strengthened relationships with partners in different countries based on in-depth knowledge of the region. Maintained accurate and detailed records of client interactions, travel preferences, and bookings using our internal CRM system.

Travel Agent

Travel Day Agency
Kyiv, Ukraine
05.2017 - 05.2025
  • Provided exceptional service by selling both international and domestic travel packages including cruises, land packages and accommodations. Managed, supervised and coordinated office staff to achieve desired revenue and customer satisfaction.
  • Provided customers with the best deals and well-researched options, successfully negotiating rates while improving customer satisfaction ratings. Built strong relationships and customized travel experiences. Leveraged personal travel experiences in more then 30 countries to provide tailored recommendations and insights, enriching the planning process with firsthand knowledge of the region.
  • Coordinated travel arrangements including flights, hotels, and transportation.
  • Researched destinations and accommodations for optimal travel experiences.
  • Developed customized travel itineraries for diverse client needs.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Developed relationships with suppliers including airlines, hotels, tour operators to secure discounted rates for customers.

Leasing Agent

J Street Inn LP
San Diego, CA
07.2023 - 04.2024
  • Managed leasing operations and improved the experience of potential and current tenants. Helped maintain high occupancy rates at rental properties. Served as the face of the company, greeting potential tenants, guiding them through the leasing process, and ensuring they felt at home.
  • Conducted property tours and demonstrated available units to potential tenants.
  • Assisted tenants with move-in and move-out processes to ensure smooth transitions.

Front Desk Manager

Extended Stay Hotel
Borispol, Ukraine
08.2015 - 05.2017
  • Managed and supervised the front office and coordinated activities to achieve optimal room occupancy, revenue and guest satisfaction. Oversaw all front office activities to ensure high standards of guest service were maintained at all stages of operation.
  • Supervised front desk staff and provided training on best practices.
  • Handled guest inquiries and resolved issues promptly to ensure satisfaction.

Education

Law

National Academy of Internal Affairs
03.2014

Emergency And Rescue Engineer

State Flight Academy
06.2011

Skills

  • Customer satisfaction
  • Organization and time management
  • Sales management
  • Customer relationship management
  • Relationship building
  • Product knowledge
  • Strong communication and customer service skills
  • Passion for travel
  • Ability to work independently
  • Client issue resolution
  • Strong understanding of luxury travel products

Certification

  • Amadeus Basics of working with tariffs and price calculation (command mode)
  • Booking Basic Amadeus

Languages

Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
English
Full Professional

Timeline

Sales Manager

Balsamo
06.2025 - Current

Leasing Agent

J Street Inn LP
07.2023 - 04.2024

Travel Advisor

InteleTravel
11.2022 - 05.2025

Travel Agent

Travel Day Agency
05.2017 - 05.2025

Front Desk Manager

Extended Stay Hotel
08.2015 - 05.2017

Law

National Academy of Internal Affairs

Emergency And Rescue Engineer

State Flight Academy

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