Jose Escobar
Telecom Engineer
Hollywood,FL
Summary
Experienced and educated professional seeking a full position to fully utilize skills and expertise. Equipped with tools and laptop computer. Committed to delivering high-quality results and driving positive outcomes for the organization.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Infrastructure Analyst
Trinity Health
02.2013 - 10.2024
- Improved overall Telecommunications posture by conducting vulnerability assessments and implementing necessary patches. I was responsible for 56 Medical Groups throwout South Florida and Managed the Main Hospital Campus
- Tested backup strategies regularly, validating data integrity while maintaining compliance with industry standards.
- Reduced downtime by proactively monitoring and troubleshooting and transition the hospital to a complete new phone voice system. I managed to migrate the entire hospital from a Nortel PBX Phone System to a Cisco Call Manager Enterprise phone system. Supervise and managed over 4800 end users and support the organization corporate the development and support to multiple complex ACD Phones and Contact Center Phones.
- Assisted in the evaluation and selection of new technologies to meet evolving business requirements.
- Trained junior team members on best practices in infrastructure management, boosting their knowledge base while increasing overall team productivity.
- Analyzed and maintained system and application performance.
- Supported IT operations for corporate headquarters and nationwide locations.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- After Covid 19 I took a major role in the administration of the Voice PBX System for the hospital.
- I started over seeing a huge amount of responsibilities like hospital vendors, projects, cabling infrastructure, budget decisions for the telecom department.
- I was responsible to replace the entire PA, Overhead Paging system for the hospital. Including managing the cabling installations and overseeing the project completion to pass all federal, city, fire marshal, and in complains with the health care industry including the Joint Commission.
- In charged of managing the PBX Switchboard Operators and the pager system for the hospital.
- Worked in the deployment and new implementation of all wireless phones for the hospital. Managed and maintain the hospital multiple phone carrier including AT&T, Windstream, and Comcast. Responsible to interact with a high level AT&T Tier 1,2,3 and high management level. Responsible for the 911 calls into the hospital and dealing with the city Police Department when necessary.
- Fully responsible for the maintenance of the phone system including programming, deployment, end user training
Telecommunications Technician
Holy Cross Hospital
07.2010 - Current
- Currently working as a contractor for the Holy Cross Hospital under the Information Technology Department
- My Primary role is to provide tech support to the Communications Department in maintenances of the CS 1000 Nortel Meridian phone system
- As a communications technician I also support the voicemail system (Call-Pilot), Symposium Nortel Software and Call Accounting system
- One of my secondary role will be maintaining all telecoms closet and provide tech support doing installations of faxes, credit card, analog lines, digital lines
- I am currently assisting in different project around the hospital like the new implementation of the wireless phones and new call accounting system
- I provide tech support by training new employees on how to use the new system and by programming all model phones like the 3903, 3904, 1140e, 1120e and all the VOIP phones
- As a Telecoms technician I conduct all the routine inspection on all telephony equipments around the hospital
Communications Technician
Miami Children's Hospital
09.2009 - 03.2011
- Worked for A Prime Solutions under the Communications Department in the Miami Children Hospital as a Phone Technician performing moves, add and changes, also performing programming on the Nortel Option 11 system(CS1000) and Cisco VOIP wireless phones
- As a Technician I help the IT department with different types of projects around the Hospital
- Also support the Communication Department by printing reports and writing reports from the phone system to ensure accurate information for the IT officials in the Hospital
Senior Phone Technician
Phones Phones Phones
07.2008 - 04.2009
- As member of a local Telecoms company performed all duties including service calls and installations for all mayor phone systems, cabling and networking
- Provided technical support for mayor installations for Samsung telephones systems, Panasonic and others Phone Systems
- Also part of my duties was to install all mayor cabling installations for residencies and commercial
- Also performed installation on VOIP phone system like, 3 COM and AASTRA
Senior Phone Technician
Specialized Telephones Systems
10.2006 - 03.2008
- Worked as a Phone Technician for a solid company in Pembroke Pines Florida
- As a phone tech for this company I was trained on Panasonic systems, Norstar and Samsung
- I earned my Panasonic certification with the company
- I went for the training certification on the Panasonic TDA -50 -100-200-TVA 50-200 and got certified on it
- I perform as a tech providing support to the company with all mayor installations and programming
- Also support the company by providing service call to all customers including NEC, NORTEL, SAMSUNG and all Panasonic brands
- Also support the company by training all customer's in English and Spanish
- Recently I got certified on Nec Dsx 40-80-160 key system
Phone Technician
Tel-Efficient
02.2006 - 01.2007
Phone Technician
Communications By Johnson
09.2004 - 08.2005
- My primary job as a technician was to support the company in all mayor installations of phone systems including COMDIAL,DX-80,FX-11,TOSHIBA,PANASONIC 624,616,TD1232 A&TT Partner SYSTEM, NORTEL, DHS Vodavi,Nec
- Built-telecommunications closet including IDFand MDF
- Pulled and installed cat 3, 5, 5e, 6 and coax cables according to company standards and BSCI standards
- Perform installations for customers network including DSL Lines, built network racks and terminated all data cables including testing all cables
Cable Technician
Professional Cabling Services INC
05.2004 - 07.2004
- Pulled and installed cat3, 5e and fiber optic cables in a multi-story federal office complex
- Participated in the building of telecommunications closets and support the cable crew to perform moves and changes between 5 buildings in the mayor central office
Cable Technician Contractor
Sequal Communications
10.2003 - 12.2003
- Built-telecoms closet for ULTIMATE ELECTRONIC STORES in Austin Texas
- Pulled and installed all voice cables and support the cable crew to install the coax and video cables
Cable Tech
Xospec
08.2000 - 06.2003
- As a member of a local structured cabling company, participated in the installations of category 3, 5, 6 and fiber optic
- Placed telecommunication cables along routes, pulled and installed voice data cables in work areas and terminated them using a variety of jacks, including SIEMON, PANDUIT and LUCENT products
- Participated in the building of telecommunications closets to include installing data racks, cable raceway and telephone cables up to 100 pair into their associated voice (66) blocks
Education
High School Diplomat - General
Ponce High School
05.1991
Associated Degree - Computer Science
Atlantis University
Miami, Florida01.2011
Skills
- Managing medium size crews
- Technical school training
- Expertise in Telecommunications
- Supervisory experience
- Dependable independent worker
- Computer proficient
- Good communication skills
- Troubleshoot/repair of Telephony equipment
- Troubleshooting at component level
- Fast learner
- Extensive experience with VOIP phones
- Solid independent worker
- Fiber optics experience
- Good verbal/written communication skills
- T1, PRI, TDM'S, MDF, IDF
- Strong initiative
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
Training
- United States Army, Basic Training, Air Defense Weapons Systems, Radio Communications, Telecommunications, Primary Leadership Course
- Bicsi Cabling Voice, Data, and Fiber Optic Training
- Phone Key Phone Systems like, Panasonic TDA 50,100,200, Toshiba Phone System, Nortel, NEC PBX System, AT&T Partner System and many more.
- Nortel CS1000 M PBX System, Nortel CS1000E, Avaya Contact Center, AT&T Symposium, Cisco Call Manager and Contact Center ACD.
Certification
- CompTIA Network+ Certification - Computing Technology Industry Association.
- Nortel Networks Certified Support Specialist (NNCSS) – Nortel Networks Global Partner Learning Services.
- BICSI Technician (TECH) Certification - Building Industry Consulting Service International.
- Cisco Certified Network Associate (CCNA) - Cisco Systems.
- BICSI Installer 1 (INST1) Certification - Building Industry Consulting Service International.
- BICSI Installer 2, Copper (INSTC) Certification - Building Industry Consulting Service International.
- Certified Wireless Network Administrator (CWNA) – CWNP, Inc.
- Voice, Data, Fiber Optic, Krone, T-POTS, Panduit, Seamen, 66 blocks terminations, 110 terminations.
Languages
Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Infrastructure Analyst
Trinity Health
02.2013 - 10.2024
Telecommunications Technician
Holy Cross Hospital
07.2010 - Current
Communications Technician
Miami Children's Hospital
09.2009 - 03.2011
Senior Phone Technician
Phones Phones Phones
07.2008 - 04.2009
Senior Phone Technician
Specialized Telephones Systems
10.2006 - 03.2008
Phone Technician
Tel-Efficient
02.2006 - 01.2007
Phone Technician
Communications By Johnson
09.2004 - 08.2005
Cable Technician
Professional Cabling Services INC
05.2004 - 07.2004
Cable Technician Contractor
Sequal Communications
10.2003 - 12.2003
Cable Tech
Xospec
08.2000 - 06.2003
Associated Degree - Computer Science
Atlantis University
High School Diplomat - General
Ponce High School
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