Summary
Overview
Work History
Education
Skills
Skills
Timeline
Generic

Alexis Gilmore

Tomah

Summary


Experienced with conducting behavioral assessments and developing individualized treatment plans. Utilizes positive reinforcement techniques to facilitate client growth and progress. Track record of building strong therapeutic relationships and maintaining supportive environment.

Overview

11
11
years of professional experience

Work History

Behavior Therapist

Partners In Excellence
09.2024 - Current
  • Established trusting relationships with clients, providing a foundation for successful behavioral change.
  • Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
  • Developed, managed and oversaw progress reports and treatment plan to document client progress and milestones.
  • Improved client behavior by implementing individualized therapy plans and interventions.
  • Documented client behavior and interventions attempted and collected and reported data using approved format, methods and forms.

Fleet Manager

Marten Transport Ltd
11.2022 - 07.2023
  • Directed dispatching, routing and tracking of 480 fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Evaluated and adjusted over 162 routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Responded to over 75 daily caller requests with information about assistance and timeframes.
  • Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
  • Maintained accurate driver information for delivery scheduling.
  • Provided all drivers with pertinent safety materials regarding rules and regulations.
  • Documented equipment transfers and sales details for accurate record keeping.

Account Manager

EZLocal.com
09.2020 - 11.2022


  • Oversaw new business development and customer servicing.
  • Educated clients on new marketing services and updated account information to maintain high standards of client service.
  • Identified key entry points to enhance market penetration and effectively analyzed data to increase profitability.
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Managed 250+ accounts by reviewing and mitigating discrepancies and collaborating with account holders.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Listened attentively to client feedback to address all concerns.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Anticipated clients' needs by staying in touch on regular basis.
  • Built client relationships by acting as liaison between customer service and sales teams.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Maintained high standards of customer service by answering pricing, availability, use, and credit questions accurately.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
  • Maintained constant positive communication with clients to ensure all questions were answered.
  • Analyzed and reported on customer activity, business trends and areas of concern.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.

Gas Station Attendant

Safeway
02.2020 - 09.2020


  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Maintained clean and orderly workstation.
  • Built trustful relationships with customers to encourage return visits.
  • Shared best practices for sales and customer service with other team members to help improve store's efficiency.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Used technical skills to complete spreadsheets in Excel.
  • Answered questions about store policies and addressed customer concerns.

Teacher Assistant

Explore and Grow Learning Center
03.2018 - 11.2018
  • Prepared various types of classroom materials to support teacher plans
  • Assisted teachers with instruction and provided clerical support for diverse needs
  • Modeled and taught basic and advanced social skills, conflict management techniques, and study approaches to students
  • Drove social, emotional, intellectual, and physical development through age-appropriate activities
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards, and visitors
  • Cleaned and organized classrooms for maximum efficiency.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
  • Created lesson materials, visuals and digital presentations to supplement lesson plans
  • Supported student learning objectives through personalized and small group assistance
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills
  • Handed out classroom materials, like pencils, paper and crayons
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives
  • Provided support to help students with special needs learn and grow
  • Assisted lead teachers with lesson plan creation and materials development
  • Documented student progress and communicated with parents to keep informed

Teacher

Kindercare Leaning Center
08.2017 - 03.2018
  • Met with parents and guardians to discuss student progress and increase participation for comprehensive and long-term student success
  • Built and strengthened positive relationships with students, parents and teaching staff to enhance student learning and classroom success
  • Planned and implemented lessons using variety of teaching strategies to meet diverse student needs, created and enforced child-based hands on curriculum to promote student interest and receptive learning
  • Earned positive feedback from parents regarding classroom instruction and student learning success
  • Interacted with children and promoted good behavior through positive reinforcement methods, taught students in various stages of cognitive, linguistic, social and emotional development.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities
  • Applied play-based strategies to provide diverse approaches to learning
  • Engaged with children on individual basis to build positive relationships and promote learning
  • Promoted sensory development by providing access to different textures
  • Implemented curriculum to enhance classes with learning-focused activities
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
  • Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance
  • Sanitized toys and play equipment each day to maintain safety and cleanliness
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers

Dog Trainer

Petco Animal Supplies Inc
01.2014 - 06.2015
  • Adhered to high standards of safety, cleanliness, and professionalism
  • Educated the public about diseases that can be spread from animals to humans
  • Restrained and managed scared and active animals
  • Define techniques and coach owners how to modify aggressive behavior, inappropriate urination, and separation anxiety corrected problem behaviors through an understanding of Pack Dynamics, Canine Psychology, and Positive Reward Based Training.
  • Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards
  • Evaluated animals to determine temperaments, abilities and aptitude for training
  • Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward
  • Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions
  • Worked individually with dogs on track for higher-level certifications in obedience and show performance
  • Maintained clean training arena for group classes
  • Consulted with owners to discuss behavioral concerns and determine final goals
  • Observed dogs in various settings to determine behavioral concerns and problems
  • Talked to or interacted with animals to increase familiarity with human voices or contact
  • Cued or signaled animals during performances

Education

Bachelors in Social Work - Social Work

Grand Canyon University
09-2027

High School Diploma -

Mount Si High School
Snoqualmie, WA
2013

Skills

  • Relationship building
  • Behavioral skills training
  • Social skills training
  • Individualized treatment planning
  • Data collection techniques
  • Picture exchange communication system
  • Emotional regulation support
  • Reinforcement procedures
  • Behavioral interventions
  • Applied behavior analysis
  • Toilet training techniques
  • Error correction techniques
  • Developmental delays background
  • Positive reinforcement

Skills

  • Relationship building and management
  • Account servicing skills
  • Account Managing

Timeline

Behavior Therapist

Partners In Excellence
09.2024 - Current

Fleet Manager

Marten Transport Ltd
11.2022 - 07.2023

Account Manager

EZLocal.com
09.2020 - 11.2022

Gas Station Attendant

Safeway
02.2020 - 09.2020

Teacher Assistant

Explore and Grow Learning Center
03.2018 - 11.2018

Teacher

Kindercare Leaning Center
08.2017 - 03.2018

Dog Trainer

Petco Animal Supplies Inc
01.2014 - 06.2015

High School Diploma -

Mount Si High School

Bachelors in Social Work - Social Work

Grand Canyon University

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Alexis Gilmore