Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Samone Henry

Columbus,Ga

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Unit Manager

Waffle House
06.2019 - 03.2021
  • Improved customer satisfaction with timely and accurate communication between patients, families, and medical professionals.
  • Enhanced team member care by implementing efficient unit management processes and coordinating interdisciplinary teams.
  • Streamlined daily operations for increased productivity by delegating tasks and supervising staff.
  • Optimized staffing levels by monitoring unit needs and making data-driven adjustments to scheduling as necessary.

Relief Manager

Waffle House
04.2021 - 01.2024


  • Utilized individual strengths to lead and influence staff, maximizing productivity and customer satisfaction through effective motivation.
  • Enhanced customer satisfaction by addressing concerns and resolving issues promptly.
  • Implemented efficient inventory management strategies for optimal stock levels and minimized waste.

Salesperson

Waffle House
05.2018 - 05.2019
  • Examined customers protests, recognizing and changing cycles to eliminate flaws
  • Satisfied client needs by following organization strategies productively and with compelling methods on consumer loyalty
  • Proactively supports efforts that provide excellent quality service, production, and hospitality to our guests.

Education

Bachelor of Science in Psychology -

Columbus State University
Columbus, GA
05.2019

Skills

  • Lesson Planning
  • Quality Service
  • Operations Oversight
  • Crisis Management
  • Conflict Resolution
  • Goal Setting
  • Compliance Monitoring
  • Data Analysis
  • Time Management
  • Effective Communication
  • Critical Thinking
  • Decision Making

Accomplishments

Achieved the top sales performance for five consecutive months, consistently exceeding targets.

Implemented company approved partnership discounts to local businesses that contributed to the sustained success.

Collaborated with local school St. Anne- Pacelli Catholic school to optimize sales processes and enhance overall team performance.

Timeline

Relief Manager

Waffle House
04.2021 - 01.2024

Unit Manager

Waffle House
06.2019 - 03.2021

Salesperson

Waffle House
05.2018 - 05.2019

Bachelor of Science in Psychology -

Columbus State University

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Samone Henry