Izaac Arvizu
Fort Worth,TX
Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Enthusiastic about learning Teslas Customer Service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Bilingual fluent in Spanish and English. Adept at keeping original emotion, style and content of messages. Well-versed in cultural context of conversations.
Overview
6
6
years of professional experience
Work History
Delivery Driver
DoorDash
01.2021 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Upheld high standards of professionalism while representing the company during interactions with customers, and vendors.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Promoted eco-friendly driving habits by minimizing fuel consumption through careful route planning and adherence to speed limits where applicable.
- Mitigated potential risks associated with hazardous materials transport through strict adherence to established safety protocols and guidelines.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Front Desk Agent
IHG Hotels & Resorts
04.2019 - 04.2020
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Gas Station Clerk
Krogers Grocery Store
10.2018 - 04.2019
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Maintained a clean and organized store environment for improved customer experience.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Assisted customers with fueling their vehicles, ensuring proper safety guidelines were followed.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
- Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
- Conducted regular price checks to ensure accuracy in pricing for customers.
- Performed daily equipment inspections to identify potential maintenance needs and prevent operational downtime.
- Collaborated with team members to complete tasks efficiently, contributing to a positive work environment.
- Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
- Adhered to all federal, state, and local regulations regarding fuel storage, dispensing, and environmental protection measures.
Education
Associate of Science - Chemical Engineering
Tarrant County College District
Fort Worth, TX05.2026
Skills
- Dispatch Communication
- Payment Collection
- Product Promotion
- Equipment Operation
- Vehicle Maintenance
- GPS Navigation
- Continuous learning mindset
- Effective Communication Techniques
- Business operations knowledge
- Fluent Bilingualism (Spanish)
- Written Translation (Spanish)
Affiliations
- Tarrant County College
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Delivery Driver
DoorDash
01.2021 - Current
Front Desk Agent
IHG Hotels & Resorts
04.2019 - 04.2020
Gas Station Clerk
Krogers Grocery Store
10.2018 - 04.2019
Associate of Science - Chemical Engineering
Tarrant County College District
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