Rubi Barcelo
Reno,NV
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
15
15
years of professional experience
Work History
Hairstylist
Self-employeed
Reno, NV
10.2012 - Current
- Organized scheduling of appointments throughout the day.
- Upsold additional services when appropriate to increase sales volume.
- Greeted customers, answered phones and booked appointments.
- Educated clients on proper home hair care maintenance techniques.
- Tracked inventory of supplies used for styling services.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Worked collaboratively with colleagues to achieve common goals.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Created updos for special occasions like weddings or proms.
- Managed cash register transactions during checkout process.
- Applied highlights, lowlights or other coloring techniques.
Administrative Assistant
Wacholz & Associates Law firm
Reno, NV
01.2013 - 06.2013
- Managed office supplies inventory and placed orders when necessary.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Greeted visitors and provided general information about the company.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Scheduled appointments between clients and customers and internal staff members.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Handled confidential documents in an organized fashion according to established protocol.
- Developed and maintained filing systems for confidential documents and records.
- Directed customer inquiries to appropriate department personnel.
Front Desk Receptionist
Intelligent Office
Tucson, AZ
11.2009 - 10.2012
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to customer inquiries via phone, email, and in person.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
- Signed for packages, recorded deliveries and distributed to personnel.
Education
Cosmetologist - Cosmetology
Deloux Cosmetology
Reno, NV03-2007
High School Diploma -
Portola High School
Portola, CA06-2001
Skills
- Color Corrections
- Innovative hairstyling techniques
- Business Management
- Appointment Coordination
- Schedule Management
- Hair artistry professional
- Customer Consultation
- Office Organization
- Appointment confirmation
- Mail distribution
- Correspondence typing
- File Management
- Customer Service
- Call Routing
- Guest Relations
- Clerical Support
- Supply Management
- Telephone Etiquette
Languages
Spanish
Professional
Timeline
Administrative Assistant
Wacholz & Associates Law firm
01.2013 - 06.2013
Hairstylist
Self-employeed
10.2012 - Current
Front Desk Receptionist
Intelligent Office
11.2009 - 10.2012
Cosmetologist - Cosmetology
Deloux Cosmetology
High School Diploma -
Portola High School
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