Overview
Work History
Education
Skills
Timeline
Generic

Alex Hill

Westlake

Overview

5
5
years of professional experience

Work History

Quality Assurance Analyst

Fidelity Investments
10.2024 - Current
  • Supported team in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Mentored and coached team members on different XTRAC subtypes.
  • Handled Monthly Calibration reporting and team meeting for Withdrawals
  • Offered numerous ideas to improve quality team member workflow.
  • Created QCMAT - Quality Control Macro Automation Team

Transaction Processing Representative III

Fidelity Investments
09.2023 - 09.2024
  • Processing the following back office transactions: All hardship withdrawal types, Standard loans, Loan refinances, Loan re-amortization, Loan defaults, IMM Nigos, DPSP transactions, Stop and allocates, and standard withdrawals.
  • Extremely high processing rate while maintaining top performance stats on the Money out team. I have processed more than 13,000 transactions for the performance year so far with less than 10 QC fails.
  • Trained and mentored a team of 12 Hardship specific loaners to assist the onshore team with hardship volume.

Electronic Response Representative

Fidelity Investments
09.2021 - 09.2023
  • DC and HW electronic chats through NetBenefits chat.

Financial Services Representative II

Fidelity Investments
06.2021 - 09.2021
  • DC Calls
  • HW Calls

Financial Services Representative I

Fidelity Investments
01.2021 - 06.2021
  • DC Experience

Education

Bachelor of Science - Computer Science

University of New Mexico
Albuquerque, NM

Skills

  • Test case development
  • Documentation and materials
  • Process implementation
  • Critical thinking
  • Software development lifecycle
  • Data analysis
  • Improvement recommendations
  • Project management
  • Mentoring and training
  • Results validation

Timeline

Quality Assurance Analyst

Fidelity Investments
10.2024 - Current

Transaction Processing Representative III

Fidelity Investments
09.2023 - 09.2024

Electronic Response Representative

Fidelity Investments
09.2021 - 09.2023

Financial Services Representative II

Fidelity Investments
06.2021 - 09.2021

Financial Services Representative I

Fidelity Investments
01.2021 - 06.2021

Bachelor of Science - Computer Science

University of New Mexico
Alex Hill