CYNTHIA N. BRANHAM
Medical biller
OSWEGO,NY
Summary
Highly skilled healthcare professional with strong expertise in medical billing and coding. Adept at accurately processing patient data and insurance claims while ensuring compliance with regulations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Proficient in medical terminology, coding systems, and electronic health records, with reliable and efficient work ethic.
Overview
26
26
years of professional experience
Work History
RCM Specialist/Customer Engagement Specialist
Farnham Family Services
07.2021 - 11.2025
- Developed and implemented client-centered care plans to address individual needs.
- Facilitated communication between families and service providers, enhancing support effectiveness.
- Conducted assessments to identify client challenges and recommend appropriate services.
- Trained and mentored junior staff on best practices in family services delivery.
- Managed case files, ensuring compliance with regulatory standards and confidentiality protocols.
- Analyzed medical records for accurate coding and billing compliance.
- Reviewed claims to ensure proper reimbursement and minimize denials.
- Enhanced revenue cycle management through thorough audits of billing procedures.
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
Front Desk/Eye Tech
Eye Associates of CNY
06.2019 - 07.2020
- Scheduled appointments, answer phones, signed patients in/out, filing, obtained vitals and worked up patients, assisted doctors, scribe, administered eye drops
- Assisted ophthalmologists during procedures, ensuring patient comfort and safety.
- Maintained accurate patient records and entered data into electronic health systems.
- Educated patients on eye care practices and post-operative instructions.
- Streamlined patient scheduling processes, reducing wait times and improving workflow efficiency.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Maintained accurate appointment schedules, optimizing time management for staff and guests.
- Implemented improved filing systems for guest records, increasing accessibility and organization.
Bartender/Server
Lock 1 Distilling Co
09.2018 - 09.2019
- Mix and serve a variety of cocktails and beverages to enhance customer experience.
- Manage bar inventory, ensuring supplies are stocked and organized efficiently.
- Train new bartenders on cocktail preparation and customer service standards.
- Develop unique drink recipes, contributing to menu innovation and variety.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Teachers Aid/Monitor
Hannibal School District
09.2018 - 06.2019
- Assisted teacher with students, monitored students, Assisted one on one with students.
EMT/Driver
Eastern Wayne EMS
03.2017 - 02.2019
- Administered emergency medical care, assessing patients' conditions and providing critical interventions.
- Collaborated with first responders to execute effective patient transport and handoff procedures.
- Streamlined documentation processes to ensure accurate and timely reporting of patient care information.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Operated life-saving equipment, including defibrillators and oxygen delivery systems, during emergency responses.
Bartender/Server
Floody's Bar and grill
05.2018 - 06.2018
- Customer service, Serving drinks/food, cooking, preparing, portioning, stocking, closing duties, answering phones and taking phone orders, financial transactions.
EMT/Driver
Lakeshore Vol. Ambulance
04.2014 - 03.2018
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
Bartender/Server
Bombadil's Tavern
06.2016 - 12.2017
- Maintain cleanliness and sanitation standards in compliance with health regulations.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
Patient Access Representative/Switchboard Operator
Oswego Hospital
04.2014 - 06.2016
- Registering patients and verifying insurance information for Emergency Room patients and direct admission patients, taking co-payments, receiving and directing calls from the switchboard along with switchboard duties.
- Managed patient check-in and registration processes to ensure timely service delivery.
- Coordinated insurance verification and authorization procedures to minimize claim denials.
- Led initiatives to enhance data accuracy in electronic health records for improved patient care coordination.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Operated multi-line switchboard, managing high volumes of incoming calls efficiently.
- Directed callers to appropriate departments, ensuring timely communication and service delivery.
Security Guard
Securitas
10.2011 - 04.2014
- Monitored premises to prevent unauthorized access and ensure safety of personnel and property.
- Conducted frequent patrols to identify and address security breaches or hazards.
- Responded promptly to alarms and incidents, coordinating with emergency services as needed.
- Maintained detailed logs of activities, incidents, and observations for reporting purposes.
Claims Associate/ Medical Bill Auditor
Hony Trust
04.2009 - 02.2010
- Processed and submitted insurance claims, ensuring adherence to regulatory guidelines and payer requirements.
- Reviewed medical records for accuracy, verifying coding compliance with ICD-10 and CPT standards.
- Collaborated with healthcare providers to resolve billing discrepancies, enhancing cash flow and reducing denials.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Handled multi-line phone systems, efficiently routing calls and taking messages as necessary.
- Maintained organized front desk operations, ensuring a professional and welcoming environment.
- Processed incoming mail and packages, distributing to relevant departments promptly.
- Data entry, auditing medical bills, mileage reimbursements, filing C8.1, 15-8 reimbursements, entering prior medical requests, and administrator for Ecase workman's comp cases.
Laboratory Quality Assurance Check
Fresh Cuts Enterprises
12.2007 - 04.2009
- Quality control which included temperature checks, general safety, data entry, filing.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Administrative Assistant
New Era Safety Promotions
08.2006 - 12.2007
- Coordinated daily office operations to ensure efficiency and productivity.
- Managed scheduling, meetings, and travel arrangements for senior executives.
- Developed and maintained positive relationships with clients and vendors.
- Oversaw inventory management of office supplies, ensuring optimal stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
Sales Associate
Intouch Wireless
11.2005 - 08.2006
- Utilized point-of-sale systems to process transactions accurately and streamline checkout procedures.
- Collaborated with team members to achieve sales goals, fostering a supportive work environment.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
DICKS
11.2003 - 11.2005
- Assisted in inventory management, ensuring stock levels met demand while minimizing discrepancies.
- Implemented merchandising strategies to optimize product displays and enhance store aesthetics.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Server
RUDYS
07.1999 - 08.2005
- Delivered exceptional customer service in fast-paced dining environment.
- Trained and mentored new staff on restaurant protocols and procedures.
- Handled cash transactions accurately, ensuring proper end-of-shift reconciliation.
- Assisted in inventory management and ordering supplies to maintain operational efficiency.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associates Degree - Criminal Justice
Cayuga Community College
05.2012
Skills
- Ambulance, auditing, compiling charts, closing, Customer service, Data entry, filing, financial transactions, workers comp and medical insurance, Inventory, mail, patient care, Quality control, receiving, reception, safety, Sales, scheduling, switchboard, telephone
- Revenue cycle management
- Medical coding
- ICD-10-CM compliance
- HCPCS coding
- CPT code application
- Claims processing
- Billing audits
- HIPAA regulations compliance
- Staff training and mentoring
- Insurance verification processes
- Customer engagement strategies
- Emergency medical care support
- Front desk operations management
- Proficient in Microsoft Excel
Timeline
RCM Specialist/Customer Engagement Specialist
Farnham Family Services
07.2021 - 11.2025
Front Desk/Eye Tech
Eye Associates of CNY
06.2019 - 07.2020
Bartender/Server
Lock 1 Distilling Co
09.2018 - 09.2019
Teachers Aid/Monitor
Hannibal School District
09.2018 - 06.2019
Bartender/Server
Floody's Bar and grill
05.2018 - 06.2018
EMT/Driver
Eastern Wayne EMS
03.2017 - 02.2019
Bartender/Server
Bombadil's Tavern
06.2016 - 12.2017
EMT/Driver
Lakeshore Vol. Ambulance
04.2014 - 03.2018
Patient Access Representative/Switchboard Operator
Oswego Hospital
04.2014 - 06.2016
Security Guard
Securitas
10.2011 - 04.2014
Claims Associate/ Medical Bill Auditor
Hony Trust
04.2009 - 02.2010
Laboratory Quality Assurance Check
Fresh Cuts Enterprises
12.2007 - 04.2009
Administrative Assistant
New Era Safety Promotions
08.2006 - 12.2007
Sales Associate
Intouch Wireless
11.2005 - 08.2006
Sales Associate
DICKS
11.2003 - 11.2005
Server
RUDYS
07.1999 - 08.2005
Associates Degree - Criminal Justice
Cayuga Community College