Lynn Brigham

• • Direct and control all housekeeping and laundry operations
• • Prepare team daily for success, manages forecasts, budgets, payroll, inventories, ordering, lost and found, monthly and daily
• meetings and facilitates daily, monthly and quarterly projects
• • Inspect building, staircase and all common areas for cleanliness
• • Hire, train, coach, counsel and terminate employees
• • Communicate with all hotel leaders for fault free luxury guest experiences, assign VIP rooms and inspect, hotel liaison
• • Planned and prepared employee appreciations, birthdays etc..
• • Great repore with Co-workers and vendors
• • Prepare and breakdown of meeting space
• • Report maintenance issues and follow up until completed
• • Staying abreast with Brand Standard changes and implementing them
• • Maintained impressive GSS scores, strive to always meet the mark
• • Responsible for updating MSD manual and daily bottle label inspections
• • Adhere to all brand standards and SOP's
• • Converted all contract employees to only hotel staff
• • Raised linen Par
• • Knowledge of linen folder and laundry machines
• • Efficiently responds to emails and guest relations
• • Accepts accountability, asks questions, offers feedback and, have learned to never make excuses

• Responsible for all Housekeeping, Laundry and F&B operations
• Managed all forecasting, budgeting, payroll, inventories, ordering, meetings
• Removed Contract workers and hired all new hotel team
• Promoted to Task Force, implemented/conducted trainings for opening and closing of hotels in the portfolio and correcting
behaviors for hotels in FIP
• Directed kitchen staff, obtain and updated FHC,
• F&B ordering and menu updating
• Knowledge of kitchen and laundry equipment
• Responded to all Medallia comments pertinent to housekeeping maintained good scores
• Responsible for updating MSD manual and daily bottle label inspections
• Staying abreast with Brand Standard changes
• Report maintenance issues and follow up

• Managed Housekeeping in a boutique hotel
• Facilitated daily and monthly meetings
• Hire, train, coach, counsel and terminate employees
• Monitor and ordered amenities and linens
• Trained staff on Safety and conducted safety checks five times daily
• Proper knowledge and cleaning of hot tubs
• CPR training
• Banquet setup and cleanup

• Responsible for cleaning of guest rooms/suites promptly
• Follow and adhere to all company policies, franchise and hotel
• Clean and inspect public areas and all banquet rooms
• Promoted to Inspecting rooms, checked rooms for cleanliness and working order, reported maintenance orders, trained new
staff, document inspections
• Promoted to Executive Director of Housekeeping 2008
• Hire, train and document a staff of 63 employees
• Forecasts, budgets, ordering, linen and amenity inventory, controlled expenses
• Daily and monthly meetings
• Knowledge of laundry machines and troubleshooting
• Maintained daily inspections of pool and spa, golf restrooms public and banquet areas and the Club House
• Facilitated daily, monthly and quarterly projects
• Inspect all pre assigned arrivals/assign VIP rooms
• Accepts accountability for personal and departmental shortcomings