Yesenia Gonzalez
Homestead,FL
Summary
Strong, determined, and proactive professional with work ethics that derive from the desire to innovate, be an asset and reflect proven ability to make an impact. Versatile and active learner, results-oriented, flexible, and adaptable to any business situation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
HR Compliance Specialist
ADP
08.2023 - Current
- Enhanced HR compliance by implementing effective policies, guidelines, and procedures
- Enhanced system efficiency by identifying and resolving configuration issues
- Conducted thorough internal audits to identify gaps in regulatory compliance, leading to targeted corrective action plans
- Ensured company adherence to federal and state employment laws through consistent monitoring and updates of HR practices
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Senior Benefits Specialist
ADP
12.2018 - Current
- Resolve issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Explained benefits to plan participants in easy-to-understand terms in order to educate each on available options
- Answer high volume of calls daily and document calls using CRM/ Salesforce
- Manage and monitor day to day data flow and connect with carriers for any updates/changes
- Partner with back-office teams to audit, process/regular deliverables
- Working closely with other departments and regulate key accounts to ensure proper compliance and adherence
- Provide service support to clients and internal business partners and service teams via phone, email
- Providing resolution of participant benefit plan, insurance provider and/or other client problems
- Review weekly validation report and correct any discrepancies done on the back end internally
- Taken over 1,000 clients through Open Enrollment as operations owner
- Manage book of business for ADP's biggest client
- Create, plan, and organize successful engagement events such as huddles, open enrollment weekly/monthly check ins, distress activities, volunteer events, monthly lunches within given budget
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
Business Systems Analyst
ADP
06.2017 - 12.2018
- Investigated and addressed system issues to enhance usability and improve functionality
- Process and balance employee contribution and compensation report weekly
- Evaluate issues and create cases on Henry/ salesforce for any discrepancies and assign to the proper department queue
- Manage reverse feed from Voya financial daily and manually input all employee deductions to WFN
- Analyze demographic file for any changes and update WFN by adding/removing clock coding before sending back file to VOYA
- Create tasks on VOYA for any employee and employer changes that needs to be analyze and verify the requested information is completed within 48 hours
- Work on daily cases from internal Salesforce queues to setup new MEP clients and analyze eligibility, update MEP solutions and WorkforceNow.
COBRA Dept. / HR
ADP
02.2017 - 06.2017
- Ran kits daily so employee COBRA packages are sent out and returned within established deadlines
- Work on rollovers for employees that have not sent packages back
- Processing open enrollments forms for new or enrolled employees
- Scan received forms/checks and process through Travis COBRA and EV4 to add benefit plan codes for carriers
- Open clarify and apply notes regarding enrollment/check information.
Education
Associate of Arts -
Miami Dade College
06.2026
High School Diploma -
Southwest Miami Senior High School
Miami, FL06.2009
Skills
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Skilled in using ADP Drive DMS for Accounting purposes
- Experience with Travis COBRA, Clarifyv12, ADP EV4, Workforce Now, Salesforce, VOYA Financial, MEP Solutions, SharePoint, eScreen, Handbook Builder
- Project Management
- Benefit Configuration
- Benefits Administration
- Bilingual/Fluent in speaking/writing both English and Spanish
- Adaptive learner
- Ability to multi-task
- Forceful communication skills (written and verbal)
Certification
Certified HIPAA Professional
Recognition
#hellogr8ness FY23 Q2Recognition program to drive business performance of the OneADPMiami location by identifying top-performing associates and leaders by business unit, quarterly.
Timeline
HR Compliance Specialist
ADP
08.2023 - Current
Senior Benefits Specialist
ADP
12.2018 - Current
Business Systems Analyst
ADP
06.2017 - 12.2018
COBRA Dept. / HR
ADP
02.2017 - 06.2017
Associate of Arts -
Miami Dade College
High School Diploma -
Southwest Miami Senior High School
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