Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raju Girdher

Irving, TX, United States, 75039

Summary

skills & competantices section


Overview

28
28
years of professional experience
1
1
Certification

Work History

Interim Account Technology Strategist (ATS) - stretch goal assignment

Microsoft State & Local Govt
02.2024 - Current
  • Assisting SLG Dallas region in an interim ATS role capcaity.
  • Leading Microsoft ATU / customer CIO leadership monthly meetings.
  • Leading Microsoft envisioning & technical briefings customer sessions to help build new pipeline.
  • Assisting with Azure get to green sales motions.


Senior Customer Success Account Manager

Microsoft - State & Local Government
01.2021 - Current
  • Achieved 131% Azure Consumed Revenue (ACR) FY23 quota attainment.
  • Assisted SLG Texas team to achieve 114% ACR attainment (FY23) through the Azure team lead role.
  • Achieved 102% Business value consumed value FY23 quota attainment.
  • Identified & created several Azure new workload opportunities within my accounts (CSAM Job 2).
  • Worked closely with my AE & ATS to develop Customer Success Plans to help our customers realize full value.
  • Worked closely with my Unified Support seller to achieve 80% Unified Support renewal revenue increase (FY22 $361K to FY23 $610K).
  • I have led joint ATU / STU / CSU Microsoft leadership (M3 – Matias Ruiz) & Customer executives (CIO & CTO) onsite visits at Dallas County and City of Dallas.
  • Assisted with Microsoft Technology Briefing (MTC) envisioning events for Dallas area accounts.
  • As Azure team lead..  I led SLG Texas Azure team meetings to help team members with Azure quota attainment & milestones management.
  • I delivered several Azure consumption tools demos (C&AI, SLG ACR Analysis etc..) to help boast Azure tools readiness across SLG Texas team.
  • Led Azure open hours team sessions to help team members with Azure consumption guidance.
  • Worked closely with my technical solution specialists to pursue Power Apps opportunity for Dallas Police Department.
  • Worked closely with Partners (such as Planet Technology) & security specialist to ensure successful implementation for E5 security suite at Dallas County.
  • Worked closely with Microsoft Consulting Services to ensure successful identity management engagement at NTTA

Senior Technical Account Manager

Microsoft - State & Local Government and Education
07.2003 - 01.2021
  • Demonstrated expertise in building and maintaining customer executive relationships with enterprise-level customers.
  • Conducted regular account planning & business reviews with key stakeholders to assess customer needs and identify opportunities for improvement.
  • Secured an EA renewal Azure annual monetary commit increase from $100K to $250K by working closely with my AE & ATS.
  • Achieved $395,734 Unified Support conversion WIN at City of Dallas. Utilizing Unified Support engagement model to expand Azure deployments across City of Dallas agencies.
  • Achieved $510K in Premier Core Billed (PCB) revenue YOY growth for SLG Central business by understanding customer needs and aligning to service offerings – FY20
  • Realized $415,713 support revenue growth for SLG West practice during FY21.
  • Secured a 3 year $1.9M Unified Support services agreement for NTTA by working closely with Unified Support Seller and account team.
  • Identified a $400K Power BI consulting services opportunity at Dallas County.  Engaged services sales team and coordinated scoping meetings.
     
  • Worked closely with my ATU team to drive Azure services deployment & ACR within accounts. Activate Nation sales contest nomination for City of Arlington.

SQL Server Support Engineer

Microsoft
07.1998 - 10.2002
  • Provide technical support and troubleshooting for SQL Server database systems, ensuring maximum availability, performance, and security
  • Provide Premier Suppport advisory assistance with SQL Server design, query optimization, backup and recovery strategies
  • Collaborate with Microsoft SQL Server product teams to resolve support issues optimize database designs and queries for maximum efficiency and scalability.
  • Investigate and resolve database performance issues, including analyzing query execution plans, identifying bottlenecks, and recommending performance tuning strategies.

Information Systems Analyst

06.1997 - 07.1998
  • Programmed Visual Basic Procedures, Functions & Classes. Configured ActiveX & Data controls in Database MDI Application.

    Assisted in Application design and Program specifications. Created prototype Visual Basic program during requirement analysis phase. Participated in "code" walk-thru and Application Testing & Debugging.

    Assisted Marketing department with database management functions involving MS Access. Participated in database design and data modeling. Created MS Access forms, reports and programmed macros

Education

Bachelor Degree - Computer Science Engineering -

University of Texas - Arlington

Master of Business Administration - Information Systems -

University of Texas - Arlington

Skills

  • Microsoft Azure Fundamentals (AZ-900)
  • Microsoft M365 Fundamentals (MS-900)
  • Microsoft Security, Compliance, and Identity Fundamentals (SC-900)
  • ITIL Foundations

Certification

Timeline

Interim Account Technology Strategist (ATS) - stretch goal assignment

Microsoft State & Local Govt
02.2024 - Current

Senior Customer Success Account Manager

Microsoft - State & Local Government
01.2021 - Current

Senior Technical Account Manager

Microsoft - State & Local Government and Education
07.2003 - 01.2021

SQL Server Support Engineer

Microsoft
07.1998 - 10.2002

Information Systems Analyst

06.1997 - 07.1998

Bachelor Degree - Computer Science Engineering -

University of Texas - Arlington

Master of Business Administration - Information Systems -

University of Texas - Arlington

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