Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Work Availability
Quote
Timeline
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VESNA BOSILJCIC

Pickerington,OH

Summary

BUSINESS MANAGEMENT SUMMARY Highly skilled professional with 11 years of executive business management experience in a diverse and challenging industry, seeking a position as an active employee in a growing, reputable company where I can contribute experience and proactive attitude in positive atmosphere to help improve company and myself. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Ambitious Managing Director with excellent customer service [Skill] skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value. Forward-thinking [Job Title] with extensive knowledge of [Area of expertise]. Known for success in [Type] industries and leading employees to complete tasks. Dedicated to efficient conflict resolution and excellent services.

Overview

10
10
years of professional experience

Work History

HOLLYWOOD CASINO
01.2018 - Current
  • SKILLS
  • Human resource modeling, production methods, budgetary management, company monthly audits, corporate numbers security audits, customer services, new products, operations, handling budget assign for my stores, recruit interview and hire potential candidates, run meetings, making sure that stores reach daily monthly and yearly company targets, coach and motivate sales associate as well management team, running sales promotions, taking care of stores monthly orders and making sure all stores bills are up to date and in the order
  • Developed good rapport with gamblers irrespective of their particular level
  • Worked with the management team to formulate procedures to increase and promote business interest/foot fall to our numerous casino restaurants
  • Introduced Tuesday buffet nights (make up something like this)
  • As being the face of the casino, therefore I place utmost importance to our customer as it helps develop loyalty and significantly increases customer retention ration
  • I make routine calls to our big ticket customers to keep them abreast about any upcoming events or promotions which might be of interest to them
  • Handle all customer queries, to solve issues, regarding service provisions or of general nature
  • Highly courteous and yet sales oriented, I take pride in my interpersonal skills as that is the essence of my role
  • Quick and spontaneous thinker with a keen interest in math and math problem solving
  • I supervise several games such as, black jack, novelty games.

Branch Manager

HUNTINGTON BANK
08.2010 - 12.2010
  • Managed corporate portfolio (SMEs), HNWC (High Net worth clients) and personal account
  • Achieve monthly KPIs/sales targets established by the manager
  • Strong focus on customer services, retention and sales objectives
  • Customer referrals
  • Courtesy calls and meetings
  • Coordinate with head office to evaluate and process loan applications
  • Prioritize client’s needs, developed consultative approach and provide financial solutions
  • Maximize sale of retail products offered by banks such as Term deposits etc
  • Resolve complex customer issues and complaints with strong soft skills
  • Comply with Customer Due Diligence (CDD) or Know your Customer (KYC) & Anti-money Laundering (AML) policies
  • Consult treasury department to provide competitive conversion rates to corporate clients
  • Maintain and review reports of clients with high volume transactions
  • Work with branch operations manager for;
  • Branch audit
  • Team scheduling
  • Payrolls such as approving time cards
  • Bank individual targets and worked with regional managers to improve regional sales targets.

Branch Manager

TCF NATIONAL BANK
01.2005 - 01.2010
  • Managed corporate portfolio (SMEs), HNWC (High Net worth clients) and personal account
  • Achieve monthly KPIs/sales targets established by company
  • Strong focus on customer services, retention and sales objectives
  • Customer referrals
  • Courtesy calls and meetings
  • Coordinate with head office to evaluate and process loan applications
  • Prioritize client’s needs, developed consultative approach and provide financial solutions
  • Maximize sale of retail products offered by banks such as Term deposits etc
  • Resolve complex customer issues and complaints with strong soft skills
  • Comply with Customer Due Diligence (CDD) Know Customer (KYC) & Anti-money Laundering (AML) policies
  • Consult treasury department to provide competitive conversion rates to corporate clients
  • Maintain and review reports of clients with high volume transactions
  • Work with branch operations manager for;
  • Branch audit
  • Team scheduling
  • Payrolls such as approving time cards
  • Bank individual targets and worked with regional managers to improve regional sales targets.

Education

Bachelor of Arts - CORESPODENTAL AND BUSSINESS ECONOMY

ECONOMICS SCHOOL SERBIA
SERBIA
05.2002

Skills

  • Team Leadership
  • Department Oversight
  • Assignment Delegation
  • Originality and Creativity
  • Focus and Follow-Through
  • Budget Control
  • Customer Service Management
  • Employee Motivation
  • Training Management
  • Recruitment and Hiring
  • Performance Assessment
  • Policy Development and Enforcement
  • Business Leadership

Accomplishments

  • Exceeded monthly store sales goals [Number] months in a row.
  • Increased sales by [Number]% by coaching department managers on new merchandising standards.
  • Achieved [Result] through effectively helping with [Task].
  • Supervised team of [Number] staff members.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Resolved product issue through consumer testing.

Languages

Serbian
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The hardest thing to learn in life is which bridge to cross and which to burn.
David Russell

Timeline

HOLLYWOOD CASINO
01.2018 - Current

Branch Manager

HUNTINGTON BANK
08.2010 - 12.2010

Branch Manager

TCF NATIONAL BANK
01.2005 - 01.2010

Bachelor of Arts - CORESPODENTAL AND BUSSINESS ECONOMY

ECONOMICS SCHOOL SERBIA
VESNA BOSILJCIC