Desiree Mathews
Golden,CO
Summary
Dedicated and focused employee with leadership experience and strong attention to detail. Excels in development opportunities, prioritizing, organization, running basic day to day operations for a small business, completing multiple tasks simultaneously, and following through to take pride in achieving project goals.
Overview
15
15
years of professional experience
Work History
911 Emergency Communications Specialist
Jeffcom
09.2024 - Current
- Responds promptly to 911 calls, assessing situations and updating dispatchers.
- Evaluates urgent and life-threatening situations to prioritize resources effectively while maintaining composure under pressure.
- Maintains clear and accurate communication with callers, first responders, and support teams.
- Operates advanced Computer-Aided Dispatch (CAD) systems to log incidents and track resources.
- Utilizes active listening and problem solving techniques to provide pre-arrival instructions to callers in crisis.
- Uses extensive knowledge in data entry, analysis, and reporting.
Office Manager and Co-Owner
DeCo Tint, PPF, Wrap and Tint America
11.2016 - Current
- Communicate with diverse teams/customers, build rapport and long-term relationships, and achieve customer satisfaction
- Balance and reconcile monthly reports from QuickBooks and banking
- Create and send estimates and invoices
- Pull weekly, monthly, and quarterly reports from QuickBooks
- Greet and speak with customers about their vehicle or home needs
- Process and collect customer payments using various systems
- Maintain and order office supplies for various departments
- Organize accounts payable and accounts receivable and ensure the timely processing of both
- Organize and maintain customer files and filing systems
- Process payroll
- Interface with new accounts and vendors
- Prepare yearly tax documents for accountant
Medical Assistant
Northwest Neurology
12.2019 - 11.2023
- Scheduled appointments and managed patient flow in a fast paced environment
- Maintained accurate and up to date medical records for patients
- Assisted healthcare professionals with patient care, including taking vital signs, administering medication, and preparing treatment rooms
- Communicated with patients to provide education on health conditions, treatment plans, and medication instructions
- Provided administrative support, including answering phone calls, scheduling appointments, and verifying insurance information
- Coordinated referrals and follow up care for patients as needed
- Collaborated with healthcare team members to provide high quality and efficient patient care
- Maintained strict confidentiality and adhered to HIPAA regulations at all times
Lead Enrollment Coordinator
Colorado State University-Global Campus
07.2009 - 01.2015
- Oversaw a team of enrollment coordinators and provided training, mentoring, and performance evaluations
- Collaborated with cross-functional teams to streamline enrollment processes and improve the overall customer experience
- Created and maintained enrollment reports for management and presented findings and recommendations
- Provided direct support to upper management for various projects and reports
- Reviewed and approved student files for admissions or recommended committee review
Skills
- Critical decision-making
- Strong critical thinker and problem solver
- Accuracy with Excel spreadsheets, extensive reports, graphs, and charts
- Meticulous attention to detail
- Microsoft Office proficient
- QuickBooks proficient, payroll, timekeeping, and some human resource experience
- Leadership experience
- Technology proficiency
Timeline
911 Emergency Communications Specialist
Jeffcom
09.2024 - Current
Medical Assistant
Northwest Neurology
12.2019 - 11.2023
Office Manager and Co-Owner
DeCo Tint, PPF, Wrap and Tint America
11.2016 - Current
Lead Enrollment Coordinator
Colorado State University-Global Campus
07.2009 - 01.2015
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