Megan Ferber
Las Vegas,NV
Summary
Personable and compassionate, equipped with strong communication and organizational skills. Understands importance of accurate patient information management and excels in administrative tasks such as scheduling and record-keeping. Committed to enhancing patient experiences through efficient and empathetic service.
Overview
10
10
years of professional experience
Work History
Patient Service Associate
Pediatrix Neurology
04.2023 - 12.2023
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
- Supported clinical staff by organizing and maintaining patient records for easy access and updated documentation.
- Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Reduced errors in data entry by diligently verifying information on forms prior to submission into the system.
- Enhanced patient satisfaction by providing efficient and compassionate service during check-in and check-out processes.
Administrative Clerk
Silver Lakes Homeowners Association
05.2014 - 02.2018
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Maintained confidentiality of sensitive information, adhered to data protection protocols diligently.
- Supported efficient data management, entered and updated records in database to ensure accuracy and completeness.
Education
Accounting And Finance
College of The Desert
Joshua TreeHigh School Diploma -
Carlsbad High School
Carlsbad, CA06.1989
Skills
- Patient confidentiality
- Insurance verification
- Appointment scheduling
- Professionalism and etiquette
- Calm and effective under pressure
- Caring and empathetic
Timeline
Patient Service Associate
Pediatrix Neurology
04.2023 - 12.2023
Administrative Clerk
Silver Lakes Homeowners Association
05.2014 - 02.2018
Accounting And Finance
College of The Desert
High School Diploma -
Carlsbad High School
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