Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taya Munn

3925 141st Pl SE

Summary

Proven leader with extensive customer service experience, adept in money handling and fostering customer relations. Excelled in enhancing resident satisfaction and team motivation, achieving significant improvements in service quality.

Overview

7
7
years of professional experience

Work History

Leasing Consultant Promoted To Assistant Manager

Avenue5 Residential
07.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved resident and prospect satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.

Debt Collector

Receivables Performance Management
05.2017 - 03.2018
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Implemented customized payment plans based on debtors' financial situation, increasing likelihood of full repayments over time.

Education

Monroe High School
Monroe, WA
2016

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Customer rapport
  • Staff Training and Development

Timeline

Leasing Consultant Promoted To Assistant Manager

Avenue5 Residential
07.2023 - Current

Debt Collector

Receivables Performance Management
05.2017 - 03.2018

Monroe High School

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Taya Munn